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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

The PaperKite team, which is made up of approximately 30 UX researchers, UI designers, and developers, has partnered closely with the Ministry of Health and local government across New Zealand. Business owners had lots of questions about how they should reopen, what the government expected of them, and so much more – Intercom saved us”.

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Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

Take, for instance, the government of Andorra who are using our Messenger to collect critical health information and educate their citizens about the disease, and direct them to available resources. At Intercom, we’re offering our platform for free to any group fighting COVID-19 and its impact on society.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

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How to Choose CDP Tools: A Guide + Alternatives

Userpilot

Data governance. A good CDP will have built-in data governance and security measures to help you protect customer data, including access controls and field-level encryption. data governance, enhanced personalization, etc.). The legislation around customer data is complex and dynamic. How to select a CDP for your business?

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The ultimate marketing technology stack for 2019

Intercom, Inc.

In fact, they often have little insight into whether or not reps have actually advanced inbound leads or not. We’ve shifted from a supplier’s world – where supply is limited and the suppliers govern demand – to a world of infinite supply where, consequently, buyers have the power. Leading this revolution are review sites like G2Crowd.

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A Maturity Model for Data Management (& Where Your Team Fits In)

Amplitude

At some point, the volume of inbound events becomes too great, and it isn’t possible to only manage events retroactively. Each week the data governor does a little data maintenance work based on inbound requests, but does not have time to plan and execute cross-team instrumentation. Data Management Strategy #2: Approval Workflow.

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This Is Not a Drill: How Bad Design Caused Hawaii’s Missile-Warning Fiasco

Pragmatic Marketing

On January 13, 2018, more than one million residents of the state of Hawaii received an emergency alert on their smart phones, warning them of an inbound ballistic missile. And it is likely quite common among government agencies across the globe. By Abdul Rastagar. Hawaii’s fiasco is a predictable consequence of bad design.