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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

The PaperKite team, which is made up of approximately 30 UX researchers, UI designers, and developers, has partnered closely with the Ministry of Health and local government across New Zealand. Business owners had lots of questions about how they should reopen, what the government expected of them, and so much more – Intercom saved us”.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

“Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ’ No inbound chat, no inbound email” Bill: Well, the one that keeps coming back to me is one that we came across looking at some articles.

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Case Study: How ReadyTech Use Product-Led In The Workforce Sector

BrainMates

The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

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How Travel Data Co-op, ADARA, Expanded Business to Japan and Built Relationships With Public Sectors

freshtrax

As the venue for the quickly approaching Rugby World Cup (RWC) in September 2019 and 2020 Olympic Games, Japan is gearing up for a great influx of inbound travelers. Beyond working internally and with businesses, we also work closely with the public sector in Japan: the Japanese government, local governments, and their tourism boards.

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The 7 Most Fascinating Tech Talks of Propelify Innovation Festival

Indicative

The event featured leaders in tech, media, and government talking about how technology will impact our world. When content resonates with a prospect, it’s what Giannattasio calls, “disruptive inbound.” Indicative visited the 2018 Propelify Innovation Festival on May 17th. We rounded up the best of the tech-driven talks.

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Product Channel Fit Will Make or Break Your Growth Strategy

Brian Balfour

They determine what ads appear and the rules that govern their cost. LinkedIn is the perfect example where over time they've achieve Product Channel Fit with Virality, UGC SEO, and different forms of Inbound and Outbound Sales. Google defines what content appears in the top ten search results.

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Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

Take, for instance, the government of Andorra who are using our Messenger to collect critical health information and educate their citizens about the disease, and direct them to available resources. At Intercom, we’re offering our platform for free to any group fighting COVID-19 and its impact on society.