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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. She went on to become a high school English teacher, college writing instructor, and writing consultant for government agencies. Liam: So, you are the absolute perfect person to talk to then about effective customer messaging and engagement.

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Code for America’s Amanda Renteria on defining the citizen experience

Intercom, Inc.

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. And finally, last year, she joined Code For America as their CEO to do exactly what she does best – to make government work for all. It’s not uncommon for governments to try something new and end up dropping it.

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For clues to messaging’s future, look no further than its past

Intercom, Inc.

Like many great inventions, messaging wasn’t born out of necessity. In 1963, MIT researchers Tom Van Vleck and Noel Morris wrote a program for it,SAVED, which created a user interface for people to see these messages on their own screen, and a scheduler that cut down message transmission time. The evolution of messaging.

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14 Data Analytics Trends for 2024: What You Can’t Ignore

Userpilot

Data security and privacy : Addresses increasing data breaches and cybercrimes, emphasizing the importance of robust data governance and compliance. Predictive analytics Predictive analytics , as the name suggests, predicts customer behavior, sales, future revenue, potential risks, and more. Userpilot ’s AI writer.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers. of the screen.

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How To Reduce Know Your Customer (KYC) Abandonment in 3 Steps

The Product Coalition

In Germany for example, a driver’s license is not an accepted form of government ID, but in Canada it is. Name, then address, then date of birth, and so on. Rather than showing an error in the month day year format, pre-set the format for the user so they don’t get frustrated by an error message. Automate the format.

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Mixpanel Cohorts: An In-Depth Review [+ Alternative]

Userpilot

Like ‘sent 5 video messages this Monday’ What is the difference between segment and cohort in Mixpanel? Enterprise – starts from $833/month for up to 1T monthly events, unlimited advanced analytics reports, and advanced data governance controls. Mixpanel pricing plans. Looks transparent, right?