Product Talk

JANUARY 24, 2024

At that time, she was looking for people who had used radios or walkie talkies in their work to participate in focus groups. Because Ellen was looking to hold the focus groups in person, she posted an ad on classified ad website Craigslist. Ellen’s takeaway: Do not give away all of the focus group information in your initial ad.

Research Software 298

Research Software Feedback Software User Testing Customer Experience 298

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. The team’s first action is to interview channel partners on the team and the group providing feedback.

Messaging 40

Messaging Product Research Weak Development Team User Testing 40

Product Innovation Educators

DECEMBER 2, 2024

As I observe during the workshop, the magic happens when small groups work together to explore ideas and challenge assumptions. During the workshop, Mike structures this through team-to-team interactions, where each group presents their concepts to another team for feedback.

User Testing 307

User Testing Feedback Software Research Software ChatGPT 307

The Product Guy

APRIL 9, 2020

Left alone, the brain automatically processes inputs from your internal and external environments and allows you (the speaker) to focus on the message and the receiver. Extending to handle group dynamics. Are there overriding group dynamics between your team/department and theirs? Evolving your communication model.

Framework 473

Framework User Testing Product Research Weak Development Team 473

The Product Guy

MARCH 26, 2019

When I asked these kind of questions instead of assuming I knew what they wanted, I learned about how I can’t treat each group the same. By asking what they wanted to see and discuss, I didn’t have to waste time making a presentation for a group that wasn’t going to view it or talking about something that didn’t apply to them.

Product Management 360

Product Management Product Manager Technical Review Management 360

The Product Guy

FEBRUARY 13, 2020

Still some roles ongoing – e.g. Group Product Manager, Marketing Product Manager. With a growing product organization, need other product leaders to communicate message and foster product culture. Sign up to be a Mentor today & join an elite group of product management leaders! Expectations needs to be set. Next steps.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

Intercom, Inc.

OCTOBER 28, 2020

Today, we’re excited to unveil the newest message type in Intercom, Banners. Banners are a highly effective new type of message for your customer engagement strategy. Traditionally, banner messages have been relatively blunt instruments – eye-catching, sure, but not exactly sophisticated.

User Testing 239

User Testing Customer Feedback Customer Experience Data Visualization 239

Product Talk

JANUARY 18, 2023

This simple opportunity solution tree captures how Helena was thinking about messaging at the beginning of this process. At that time, Helena made the conscious choice not to build a full-fledged messaging system within the platform. So what we did was have the users send notifications to each other disguised as messages.”.

Feedback Software 296

Feedback Software Product Research Customer Experience User Testing 296

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. It groups tasks by type, which you can then filter by whichever statuses that mean “In Progress” to you.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

The Product Guy

FEBRUARY 26, 2019

Keep it short: use GIFS to help explain points and use short, powerful snippets* to get a key message across quickly (politicians tend to be effective at this, even though it often comes at the cost of painfully oversimplifying matters). Consider sending different emails to different groups based on what they care about. Jeremy Horn.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Then, launch a pilot test with a small group of customers to identify areas for improvement. But what exactly can be automated in onboarding flows? The answer is a lot!

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Product Talk

APRIL 5, 2023

Getting a group together to generate ideas—an activity often referred to as “ brainstorming ”—doesn’t always go smoothly. Getting a group together to generate ideas—an activity often referred to as “brainstorming”—doesn’t always go smoothly. But there are still benefits to generating ideas in a group setting.

Engineering 277

Engineering Feedback Software Product Research Technical Review 277

Product Innovation Educators

SEPTEMBER 30, 2019

It’s about convincing people to follow you because your message is so compelling. 20:20] What the relationship between group participation and trust? This goes back to families and small groups working together for survival. The more groups you are part of, the more likely you are to build trust among others.

Certifications 263

Certifications Leadership Messaging Technology 263

Product Innovation Educators

JULY 12, 2021

When you’re facilitating a message, it has nothing to do with you and everything to do with your recipient, the learner. If you’re communicating to a big group, script your message to reach all of them. If you’re communicating to a big group, script your message to reach all of them.

Automotive 296

Automotive Product Management Product Manager Management 296

Intercom, Inc.

JANUARY 13, 2021

“Conversations are the initial building blocks of relationships – by taking turns in pairs or small groups to talk and communicate, we build trust and friendship” Conversations are the initial building blocks of relationships – by taking turns in pairs or small groups to talk and communicate, we build trust and friendship.

Customer Experience 243

Customer Experience Messaging Technology Definition 243

The Product Guy

JUNE 18, 2020

What channels, methods or tools do you use to collect the raw data and (tools like getfeedback allow widgets in app/ on web to collect feedback but open the flood gates and user research groups can suffer multiple types of biases, and depending on the incentive can lead to subjective feedback. One pager or Amazon style memo.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Alchemer Mobile

DECEMBER 28, 2021

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

The Product Guy

APRIL 9, 2019

Some fundamental principles I found helpful when starting this exercise, Keep it short and sweet so that you can quickly memorize the core message. The more I apply the strategy, the louder the message becomes. Sign up to be a Mentor today & join an elite group of product management leaders! About Eric Wang. Jeremy Horn.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. Or roll them out for a small user group and measure how they affect your KPIs. Userpilot allows you to group session recordings in playlists. Here are a few best practices.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Lenny Rachitsky

NOVEMBER 12, 2024

The course is live, cohort-based, and hands-on, with small-group learning and accountability, and direct WhatsApp and email access to Tal for help unblocking as you implement your productivity system. Treat your audience like, well, an audience; be intentional about converting them to view and click.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Alchemer Mobile

JANUARY 26, 2021

As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. To start, think about the in-app message you’re sending to figure out timing and placement.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Userpilot

DECEMBER 31, 2024

Why consider Chameleon as a Userpilot competitor Interactive features: Offers unique engagement elements like snoozeable messages and fun animations (e.g., Intercom Proactive Support Intercom is primarily a customer support platform offering features like omnichannel messaging, live chat, and help desk solutions. party emojis).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

NOVEMBER 28, 2024

It’s perfect if you want to go beyond just watching sessions and take action on what you learn (such as finding user frustrations in the onboarding process , triggering in-app messages , etc.). A session is a series of user events—like navigating through your app or clicking around—grouped together into a single replayable timeline.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

NOVEMBER 29, 2024

High conversion rates show that your messaging, onboarding, and pricing resonate. A cohort analysis is a technique that groups users based on shared characteristics and analyzes how they behave over time. Here’s how it works: Acquisition cohort : This means grouping users by when they first sign up.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Analytic Tools 105

Intercom, Inc.

SEPTEMBER 2, 2021

And so, we have to try and balance all that to make sure that the stories we’re telling to the market and to our customers make sense, that we’re not over messaging them, but also making sure they know about all this great stuff we’re shipping. Liam: Christine Sotelo-Dag is a group product marketing manager at Intercom.

Product Marketing 211

Product Marketing Marketing Research Software Customer Experience 211

Intercom, Inc.

APRIL 14, 2020

This has long been one of the most popular topics on Inside Intercom, and over the years we have examined retention from a number of different perspectives – from measuring net dollar retention to understanding activity churn; from cohort analysis to re-engagement messaging strategies.

Customer Experience 245

Customer Experience Customer Feedback User Testing Feedback Software 245

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Treat the team as a valued partner and recognise the effort the group made.

Weak Development Team 373

Weak Development Team Development Software Review Technical Review 373

Intercom, Inc.

JUNE 22, 2022

With an open rate of 98% , you can almost guarantee that your most crucial messages will reach your customers – and not only that, 95% will read those messages within three minutes. Targeted and personalized outbound messaging. So if you have an important message for your customers, make it personal. But what comes next?

Reporting Tools 211

Reporting Tools Analytic Tools Research Software Feedback Software 211

Alchemer Mobile

OCTOBER 14, 2021

Probably the person who started the company, they might come in and sit on your desk or send you a Zoom or a Slack message and say, “I want to go this direction.” You’re always going to have an executive with an opinion and a strong opinion at that. ” Download the eBook to read the interviews here or watch the full webinar here.

Technical Review 245

Technical Review User Testing Data Visualization Product Management 245

Product Innovation Educators

SEPTEMBER 2, 2024

Small Group Sessions: Discussions with 3-4 participants, encouraging dynamic interactions and idea generation. Small group sessions are often more valuable than traditional focus groups. In smaller groups, people feel more comfortable challenging each other’s ideas, leading to more honest and insightful discussions.

User Testing 280

User Testing Product Research Market Research Research Software 280

Product Talk

OCTOBER 2, 2024

Founded and headquartered in Landshut, Germany, HiveMQ empowers businesses to transform with the most trusted MQTT platform (a messaging protocol used for connecting sensors and devices, such as in the Internet of Things). HiveMQ should flawlessly pump messages 24/7 in the background without a single user interaction.

Feedback Software 275

Feedback Software Customer Experience Data Visualization User Testing 275

Mind the Product

APRIL 30, 2020

If you ensure consistency in language, tone, and design throughout the interface, it’s easier for the consumer to focus on your main message, and you should eliminate unnecessary tasks to hold your audience’s attention. It groups individual pieces of visual data together to make it easier to remember. Conclusion.

Data Visualization 235

Data Visualization Customer Experience Product Management Product Manager 235

Product Talk

FEBRUARY 2, 2022

Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them. Click the image to see a larger version. Inviting Engineers to Participate in Assumption Mapping.

Product Research 304

Product Research User Testing Engineering Testing 304