Gainsight

JULY 6, 2021

In the introduction of “The Customer Success Professional’s Handbook,” Gainsight’s CEO, Nick Mehta, stated, Companies cemented in the past are still searching for ways to automate the humanity out of customer relationships. These can trigger communications, such as in-app or email messages, to the customer while notifying you of their status.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter. I’ve been building digital products for nearly a decade now. So, I did, and this is it.

Feedback Software 82

Feedback Software Product Management Product Manager User Testing 82

Business of Software Conference

SEPTEMBER 15, 2021

Radical Product Thinking , the new book by Radhika Dutt, is published 28 September and we are delighted and honored she will by joining us for BoS Conference Online Fall 27-29 September to share some of the key messages that the book shares. Why do we need Radical Product Thinking? I thoroughly recommend reading Radical Product Thinking.

Software Review 52

Software Review Books Vision Agile 52

Gainsight

APRIL 13, 2022

There was a time when marketers would spray messages about their product out to anyone who would listen, hoping to hit a few interested leads along the way. Download our ebook, “ Product-Led Success: The Professional’s Handbook ,” and start leading your company to new heights. Product-led plans target more qualified leads.

Customer Experience 52

Customer Experience Software Review Branding Reporting Tools 52

Mind the Product

JANUARY 10, 2017

The important message here is that you reserve time for each other and that everybody knows that this is the place and time to show up and discuss things. Write a Handbook. I have seen many honest attempts and promises between both parties to “meet more often” or to “keep each other in the loop”. Documentation Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Knowing your product, you would understand what types of problems various sized customers face and adjust the marketing message accordingly. Core CSM competencies.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Sequent Learning

APRIL 22, 2019

This cult book on innovation from marketing guru and bestselling author Seth Godin, has a simple message. The Business Acumen Handbook by Steven Haines. The Business Acumen Handbook is written to help managers understand the pillars of their company’s business, and to operate more effectively and efficiently. Be remarkable.

Books 40

Books Product Management Product Manager Data Visualization 40

Intercom, Inc.

JUNE 26, 2019

But that’s fundamentally wrong – the phase where you translate your draft into a presentation in Keynote or PowerPoint is actually a crucial moment where the core of your message gets refined and distilled, and thus you need to focus not on transitions or animations, but on paring the essence of your message into slide form.

Feedback Software 215

Feedback Software Education Presentation Events 215

The Product Coalition

AUGUST 26, 2019

Imagine if a different team was building a new chip from scratch, it’d mean a significantly longer development cycle, higher cost, new marketing messaging, and ultimately a more complex portfolio. Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ??

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. Eliminate probing questions and error messages; no one wants to use a program that makes them feel responsible for its faults. Finally, let them customize your product, through personalization, so that they’re more likely to re-engage in the future. by Michael Michalko.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Rocketbots is a messaging tool that enables you to connect all of your inboxes on one platform. Top 5 SaaS Interactive Walkthroughs to Inspire You.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Secret PM Handbook

AUGUST 17, 2018

I knew what didn’t work well, and where errant error messages might appear. And you can find more on objection handling in any handbook on how to sell more effectively, like Dan Pink’s To Sell Is Human.”. The post Persuasion Tips: Pre-Handle Objections appeared first on The Secret Product Manager Handbook.

Weak Development Team 170

Weak Development Team Presentation Demo Product Research 170

Userpilot

MARCH 18, 2021

All those generalist leads that keep going nowhere will get the message that your solution may help, but it’s not for them. Thinning out your marketing funnel allows you to focus your message and resources on the customers that will be key to your growth. You can set specific criteria for your ideal customers. Source: Ahrefs.com.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Sachin Rekhi

MARCH 1, 2020

Strunk & White's handbook entitled The Elements of Style has been my biggest inspiration for writing prose well. Strunk & White's handbook shares specific writing rules to live by to help drive clarity and conciseness in your writing. I spend a lot of time working through word choice, transitions, tone, flow, and more.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Gainsight

MARCH 29, 2022

Those models funnel a large amount of time and resources into spraying marketing messages to a wide range of leads. Download our “ Product-Led Success: The Professional’s Handbook ” to learn how to lift your team and organization to a whole new level. Wondering how product-led growth differs from other strategies?

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Strategy 98

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. Adam Risman: Elad, welcome to Inside Intercom. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Reporting Tools Weak Development Team Startups 120

Iteratively Blog

MAY 31, 2020

Product analytics can also help a product team personalize their onboarding experience by triggering in-product messages or sending emails based on the actions, or lack thereof, that users have taken. Simply install: Google Analytics + Google Optimize to understand how your customers are finding you and to experiment with messaging.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Intercom, Inc.

JULY 13, 2018

Get your free copy of The Growth Handbook, brought to you by Intercom. Then, if a team has invited a couple people, have they exchanged any messages? To help you understand and improve your customer acquisition, we asked SaaS leaders within and outside of Intercom to reveal their top customer acquisition tactics.

User Testing 156

User Testing Customer Experience Customer Feedback Strategy 156

Hutwork

MARCH 19, 2018

If you’re adopting lean thinking, this is the handbook for you. You’ll learn how to create a message around your team’s needs, deliver the news so others can process it, and help your team move forward. You’ll get an easy, repeatable process for iterating your product to MVP success. By Melanie Franklin. By Steven Haines.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Nulab

JANUARY 13, 2020

This means including a salutation with the hire’s first name, changing the job title, writing about the specific job role, and adding a personal message welcoming them to the company. Share these rules in an employee handbook or email so they have a guide to refer back to later on. Values, mission and culture.

Customer Experience 88

Customer Experience Events User Testing Education 88

Alchemer Mobile

OCTOBER 22, 2020

Through consecutive “hook cycles,” these products reach their ultimate goal of bringing users back again and again without depending on costly advertising or aggressive messaging. Buy it here. Value Proposition Design. How to Create Products and Services Customers Want. by Alexander Osterwalder. Buy it here. Measure What Matters.

Books 236

Books Research Software Feedback Software Product Management 236