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While there is certainly promise in technologies that can contribute to many areas, such as reading, writing, speaking, and even product design, we cannot ignore some basics, including reading, writing, and math. When a process becomes too cumbersome and costly, impacting product quality or customer expectations, that’s a problem.
Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.
Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. I do a lot of research. And, the research is done sometimes to the workshops I deliver. It could be for a production line. So what is going on?
Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. They have to become experts in our tools when they really just want to be experts in their job. Any product that has a setup wizard or onboarding process. Knowledge is power.
One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. We’re called “product” managers. We’ll start with a box labeled “Product.” I suspect most of what you’ve learned about product management thus far has revolved around “the product.”
As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. The practices I describe are not an exhaustive list of tools and methods. We have adopted Slack as the main communication tool for the Zalora engineering team.
Insights for product managers on fostering innovation in corporate environments Today we are talking about how established organizations can innovate, resulting in new products and ventures. For example, Microsoft’s 365 is just a product extension for them. We wanted to make some of those tools more available to people. [7:22]
Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on.
What product managers need to know about the Product Development and Management Association. The Product Development and Management Association (PDMA) has been curating the body of knowledge for product managers, leaders, and innovators and helping them improve since 1976—the longest-running product management professional group.
Tools For What We Do. As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their productfeedback. Revenue and profit – how my solution will generate top and bottom line dollars. Practically nonexistent.
Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Our guest is Dr. Robert Cooper, who discovered the now famous Stage-Gate process and was named the “World’s Top Innovation Management Scholar” by the prestigious Journal of Product Innovation Management.
In this part we dive into what you really came here for – product management-specific mental models. Why are product management-related mental models different? The mental models I’m going to talk about share two key characteristics: They are about about products. Who the product is for (the market).
That’s a question I actually got in a product management job interview a while ago. Without doing some research, we have no idea whether this is an aspirin problem, or an operating room problem. Then I’d go do some research on onboarding. Why aren’t customers successfully using our product? Why are they successful?
Design skills can be valuable for Product Managers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a product manager should do and need.
(This is the second post in my series about using product knowledge to create better sales enablement and jumpstart a repeatable sales process. It simply means the leads they are getting don’t need or want your solution. Marketing Uses Product Knowledge To Know Who To Target. Read the first post, on the overall topic.).
One of the most challenging questions about product management has been – in my experience – “What is Product Management?”. We’re called “product” managers. We’ll start with a box labeled “Product.” I suspect most of what you’ve learned about product management thus far has revolved around “the product.”
Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.
Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.
We have tried at least one diet and nutrition app after gaining a few extra pounds. Though some of us may still be struggling with keeping up with the strict diet routine the app has to offer, the usage of such apps hasn’t dropped. diet and nutrition app market was valued at $2,187.63 percent by 2028.
That’s a question I actually got in a product management job interview a while ago. Without doing some research, we have no idea whether this is an aspirin problem, or an operating room problem. Then I’d go do some research on onboarding. Why aren’t customers successfully using our product? Why are they successful?
So I share this little bit of research with them: In a meta-analysis of 46 studies on debriefs (also called after action reviews or lessons learned), Scott Tannenbaum and Christopher Cerasoli found that when appropriately conducted, debriefs can lead to a 20-25% average improvement in performance. I need a 10x benefit.
learning new software. getting a certification (be it scrum, agile, product, coaching … you name it). learning new software. getting a certification (be it scrum, agile, product, coaching … you name it). creating a community of practice for their organisation. getting a promotion. finding a new job. starting a podcast.
That’s a question I actually got in a product management job interview a while ago. Without doing some research, we have no idea whether this is an aspirin problem, or an operating room problem. Then I’d go do some research on onboarding. Why aren’t customers successfully using our product? Why are they successful?
UX professionals often focus on mastering practical skills such as UI design, user research, and usability testing. It lies at the intersection of product design and business strategy and serves as a guide for prioritizing and executing UX work over time. Goals and measures. Components of UX strategy.
Most of our tools and applications deliver capabilities, but users and buyers are always hoping that what they’re buying is knowledge. They have to become experts in our tools when they really just want to be experts in their job. Any product that has a setup wizard or onboarding process. Knowledge is power.
Productresearchers and managers call these realizations of value “aha” moments. They’re key to compelling people to give your product a try. You want to make your product more adoptable by new groups of users. These power users already “get it.”.
Embarking on a career as a product support specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product support specialist. Looking into tools for product support specialists?
Tools like Colour Contrast can validate your choices. Nielsen’s research reveals that users rarely read word by word; instead, they scan pages. Doherty Threshold: Feedback within 400ms enhances productivity. Minimize system response times, incorporating progress bars and animations to make waits tolerable.
Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaSproduct roadmap and most of them are incredibly time-consuming and only done by your product teams. We all found the same thing? We all found the same thing?—?prioritization
Recently, I had the opportunity to listen to a podcast featuring Michael Margolis , UX Research Partner at Google Ventures. This episode titled “ Finding Your Bullseye Customer ” stood out because Michaels insights on UX research aligned with many of the practices my team and I use at btrax. ” This always worries me.
Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A product support specialist handles inquiries, resolves technical problems, and ensures a smooth user experience.
We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. The answer is clear: after extensive research and preparation. Product Owner Sync. When should you consider Scaled Agile?
TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. They understand customer needs, provide tailored training , and offer ongoing support to maximize product utilization and satisfaction.
So I share this little bit of research with them: In a meta-analysis of 46 studies on debriefs (also called after action reviews or lessons learned), Scott Tannenbaum and Christopher Cerasoli found that when appropriately conducted, debriefs can lead to a 20-25% average improvement in performance. I need a 10x benefit.
Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.
The results are increased engagement, increased productivity, and better solutions. Turning Customer Interviews Into Tangible Features featuring Mike Belsito, Co-Founder of Product Collective and Organizer of INDUSTRY: The Product Conference at Product Collective. This session was led by Violaine Yziquel, Sr.
Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Looking to enhance your customer onboarding process and drive product adoption? Let’s get started! Book a demo today!
What you think the title might be sums how a lot of customers feel about their experience with SaaS organizations big and small when it comes to giving you their ideas, feedback & feature requests. However, customer feedback is actually a huge opportunity for your business. Think about where your productfeedback comes from.
Understanding the salary range for product support specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A product support specialist is a professional responsible for providing technical assistance and support to customers using a company’s products.
Sprints enable you to get answers to key product and service questions in just five days. The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp.
We know Product Management is a tough gig. So many articles have been written about this multifaceted, multidimensional role encouraging us to continue to fight the good Product fight. But what about quitting Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management?
TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Userpilot is an all-in-one productplatform with engagement features and powerful analytics capabilities. Book a demo to see it in action!
A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. To kick off this guide to customer retention, we will be focusing on the efforts of the people going out every day and spreading the good word about your product. Which one would you buy from?
Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?
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