UX Planet

JANUARY 22, 2024

Line Height Strategy: For headings, maintain a line height of 1–1.2 While these guidelines are aimed at aiding users with disabilities, they form a robust foundation for elevating the user experience for all. Try to use multiples of 4 for all your other styles. times the font size. For body copy, set the line height to 1.3–1.6

Customer Experience 75

Customer Experience User Testing Research Software Customer Feedback 75

Lenny Rachitsky

APRIL 18, 2024

If your venture struggles and innovative strategies are exhausted, consider pivoting. Companies like Brex and Segment thrived after significant pivots that drew on founders’ prior experiences and insights gained from initial concepts. But if there are still untapped ideas, persevere and try them first.

Startups 78

Startups Feedback Software Crowdsource Customer Feedback 78

Intercom, Inc.

FEBRUARY 12, 2019

This post was excerpted from “The Sales Handbook” The post Why SaaS growth isn’t just about acquiring new customers appeared first on Inside Intercom. The plain truth of the matter is that companies built on recurring revenue can’t afford to treat customers like they’re disposable.

Startups 184

Startups Management Management Strategy 184

The Product Cafe

JANUARY 18, 2024

He is a key advisor and speaker known for his product strategy insights. Renowned for her practical approach to aligning product, marketing, and sales strategies. Kyle Poyar An authority in product-led growth, pricing, and SaaS market strategies. Leah Tharin Specializes in B2B SaaS, focusing on product-led growth and retention.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience Certifications 52

Sequent Learning

DECEMBER 20, 2023

Go-to-Market Strategy : They design comprehensive launch plans, working closely with marketing teams for successful product introductions. Performance Evaluation : Post-launch , they track product performance metrics, refining strategies for optimal outcomes.

User Testing 52

User Testing Customer Feedback Certifications Product Management 52

Lenny Rachitsky

APRIL 7, 2024

Document improvement: Approximately 30% of users utilize ChatPRD to enhance existing specs, PRDs, strategy docs, or roadmaps, indicating its effectiveness in refining and iterating on initial project documentation.

User Testing 56

User Testing Customer Feedback Feedback Software Customer Experience 56

The Secret PM Handbook

OCTOBER 21, 2017

Strategy/Methodology. To be successful, you need a strategy. appeared first on The Secret Product Manager Handbook. Finding a previously unsolved, important customer problem can make you, and your company, a lot of money. And you can’t just guess – that’s a sure road to failure. So you have to get out there.

Customer Experience 150

Customer Experience Data Visualization Framework Article 150

The Secret PM Handbook

AUGUST 4, 2017

But those all happen in the context of the organization’s strategy, the skills of the team, the tools the team gets to use (or has to use), and the management of the product management function. Management and Strategy. The full framework – core and supporting components. Our PM Tools Are Pencils Fastened To Bricks.

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Intercom, Inc.

MARCH 13, 2019

The first strategy of that next wave of growth is to expand your addressable market. Your strategy is as much what you do as what you don’t do”. Your strategy is as much what you do as what you don’t do. Here is my variation, “Everybody has a strategy until they get handed a big check.” Don’t get blinded by a big check.

Marketing 171

Marketing User Testing B2C Enterprise 171

Product Innovation Educators

APRIL 10, 2023

He has a Masters of Product Design and Development from Northwestern University and teaches Innovation Strategy internationally. Useful links: Visit DriveStrategy.com Connect with Doug on LinkedIn Check out Bob Moesta’s The Jobs-to-be-Done Handbook Innovation Quote “You can’t just give someone a creativity injection.

User Testing 91

User Testing Healthcare Product Research Artificial Inteligence 91

Alchemer Mobile

OCTOBER 22, 2020

Going back to basics to find inspiration has been one way expert product managers adjusted their strategies to meet rapidly-shifting consumer needs. The first 10 books focus solely on product management theory and strategy, while the last 10 books focus on general problem solving and business strategy. by Nir Eyal. Buy it here.

Books 236

Books Research Software Feedback Software Product Management 236

The Product Coalition

JANUARY 11, 2023

Product Managers play a crucial role in establishing the strategy and roadmap for a company’s products and leading cross-functional teams in the design, development, and launch of the products. One good source I found from The Facilitator’s Handbook: 24 Design Sprint Tips.

Feedback Software 114

Feedback Software Research Software User Testing Technical Review 114

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 5 Tips for Building a Best-in-Class Product-Led Growth Strategy. Why a Product-Led Growth Strategy Is Becoming a Must in Today’s Competitive Market. Product Experience .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Intercom, Inc.

DECEMBER 19, 2018

Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Des Traynor, Co-founder and Chief Strategy Officer. ” Strategy over speed: How video games prepared me for life as a product manager. The Sales Handbook featured lessons on growing your bottom line from sales leaders like Jill Konrath and Steli Efti.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Intercom, Inc.

APRIL 16, 2019

Learn from industry leaders who’ve done it before in The Sales Handbook. . “When executed properly, your roadmap provides you with the air cover to discuss trade offs when new requests arise” Want more lessons on scaling sales? The post How to scale a global sales operations team appeared first on Inside Intercom.

Roadmap 177

Roadmap Engineering Customer Experience Development 177

Userpilot

NOVEMBER 3, 2022

The information included in this knowledge base varies, depending on the company, audience, and customer communication strategy. GitLab’s Handbook combines multiple internal departments. For example, a customer-facing knowledge base will be quite different from an employee handbook with training materials.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Data Visualization 98

The Product Coalition

JANUARY 26, 2024

Instead of evaluating the competitor across multiple dimensions like business model, strategy, feedback, and market share, tackle only public user sentiment. Strategy questions When building a roadmap from scratch, the search area for meaningful user problems to solve has to be narrowed down first.

User Testing 112

User Testing Product Research Research Software Data Visualization 112

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG? User Behavior.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

The Product Cafe

DECEMBER 12, 2023

Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. In product development, the type of evidence we rely on to build our products can make or break our strategy. Reevaluate your product positioning and pricing strategy. Maybe, just maybe, it's not them.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Gainsight

APRIL 13, 2022

How do product-led strategies lower customer acquisition costs? So, what’s the connection between product-led strategies and customer acquisition costs? Instead, product-led strategies latch onto product qualified leads (PQLs). Product-led strategies work by boosting your user’s experience.

Customer Experience 52

Customer Experience Software Review Branding Reporting Tools 52

Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Gainsight

APRIL 7, 2022

And product adoption is a key piece of product-led growth strategies because it’s one gear that helps churn out higher net dollar retention and more growth. The best product-led growth strategies use metrics to shine a light on problems and reveal the best route to stronger adoption. How To Measure Product Adoption.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

The Product Coalition

AUGUST 14, 2017

A Traffic Jam Unfortunately, product management does not come with a handbook. Do you see handbooks on ‘how to navigate through traffic’ that go beyond driving etiquette and into realistic situations? You may have read the best books, the most popular articles, spoken to veterans, maybe are even a thought leader.

Vision 60

Vision User Testing Feedback Software Management 60

Mind the Product

JANUARY 10, 2017

Write a Handbook. For a complete handbook on how to use a certain software product we use Wikipedia’s open source MediaWiki to create our own company Wiki as a knowledge base accessible to anyone within the company. Strategy Paper. In a strategy paper you lay out why a certain topic is important to the company.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. Within an effective product-led growth strategy, you tap into metrics and use them to measure, back, and inform decisions. User experience is the beating heart of product-led growth strategies. It leverages metrics. It improves user experience.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. Useful links: Visit Bob’s website Check out the PDMA Handbook 4th edition Innovation Quote “There are two ways to win at new products.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

Gainsight

JULY 6, 2021

We’ve already shared why customer visibility is crucial to improving internal customer strategy and overall customer health. Once you have a strong foundation, the next step to optimizing your CS strategy is to apply the benefits of automation. Have confidence in your strategies by executing tried and proven Playbooks.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Business of Software Conference

SEPTEMBER 15, 2021

Radical Product Thinking is a clarion call for vision-driven product development over the iterative approach that has, for many, become the orthodox approach to product strategy and management. Vision Strategy Prioritization Execution and Measurement Culture and Change. Why do we need Radical Product Thinking?

Software Review 52

Software Review Books Vision Agile 52

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. What is Jobs-To-Be-Done? Definition) Free Online Articles and Resources Books about Jobs-To-Be-Done JTBD Masterclasses by BoS.

Framework 64

Framework Research Software User Testing Customer Feedback 64

Innovatemap

DECEMBER 19, 2022

Seasoned marketers will enjoy verifying their strategies and may look at their founders to say ‘see, I told you so,’” explains Sara. And marketers just starting their career should pick this up like it’s a handbook.”. Impact Players. Liz Wiseman. If you’re looking for a book to make you a better teammate, this is it.

Books 52

Books Advertising Branding Customer Experience 52

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The job of an Advocacy Program Manager is to develop advocacy strategies of the organization and oversee their implementation. Core CSM competencies. Building and using Health scores.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

APRIL 2, 2021

Yet, one cohort of CS leaders exists that I’ve found to truly be special snowflakes: Customer Success teams in companies that employ Product-led Growth strategies. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1.

User Testing 52

User Testing Customer Feedback Analytic Tools Customer Experience 52

Intercom, Inc.

DECEMBER 10, 2018

Why you need an in-app marketing strategy. If you don’t have a strategy for reaching out to your existing users, you may lose them faster than you can onboard new ones, or you may over-message them, which is just as damaging. Step 1: Define your strategy. This is where you should begin defining your in-app marketing strategy.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

Gainsight

NOVEMBER 10, 2021

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. What is product-led success?

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52