Userpilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. They help you measure success, identify areas for improvement, and align your product management strategies with your overall business goals. Book a Userpilot demo to see how you can track all your metrics in one place.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

The Product Guy

FEBRUARY 18, 2017

Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Intercom, Inc.

DECEMBER 21, 2021

The Ultimate Customer Support Tech Stack for 2022. The Ultimate Customer Support Tech Stack for 2022 outlines the strategy and tools that support teams can implement next year to future-proof their customer support tech stacks. Beth McEntee , Senior Marketing Enablement Editor. Here’s to thriving, not just surviving!

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  An incremental paid user or paid transaction is 95% margin after sales commissions and a small set-aside for technical support. [If  A very big difference.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Product Innovation Educators

JUNE 24, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Which of the 3 types of product mangers are you? (1) 1) Builders – the classic product manager. (2) 3) Innovators – product/market fit creators. 1) Healthcare.

Customer Feedback 121

Customer Feedback User Testing Artificial Inteligence Product Management 121

The Product Guy

FEBRUARY 2, 2017

Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Fractional CTO 150

The Product Guy

JANUARY 31, 2017

Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 150

Analytic Tools Research Software Customer Experience User Testing 150

The Product Guy

JANUARY 27, 2017

Paul is an experienced product management professional with over 15 years of experience in technology management and 10 years in product management. Prior to Medidata, Paul led product management and was head of technology at Centage Corporation, a budgeting and financial forecasting software company in Natick, MA.

Analytic Tools 150

Analytic Tools Research Software Enterprise Startups 150

The Basics of Product Management

JULY 21, 2020

Smart Glasses are the latest craze in the world of wearable tech. We will review each smart glass available today, including the newest entrant, Jio Glass. However, it is important to note that the market for these products is still unproven. How can an oil company pivot to technology? Reliance Jio Glass.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Mironov Consulting

JULY 28, 2022

The Product/Development side of the organization [product, engineering, design, first-line support, product marketing] deals with cumulative impact across all customers and prospects , including everyone who is still paying to use any version of any products.    It inevitably leads to poor products.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

PMLesson's Ace the PM Interview

JANUARY 31, 2022

Great product managers never stop learning. That's why we scoured our bookshelves to make a list of the best product management books we could find. Technology is always changing, as are customer habits. Below is a list of some of the best product management books spanning nearly two decades of thinking.

Books 95

Books User Testing Technical Review Product Management 95

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines.  That each week they leave a fresh gift (💩) for the tech side to clean up – displacing whatever was planned.  But

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Ashley Ettwein, Director of Product Marketing at ADT. Okay, sorry.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Intercom, Inc.

MAY 22, 2019

It’s time for product teams to go from being revenue-led or product-led to being customer-led. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I went to law school, and I worked in technology transactions for a couple of years.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. For instance, let’s take a look at these G2 reviews: “The ability to analyze needs to be improved, especially when trying to compare different variables among different surveys.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Mixpanel

NOVEMBER 8, 2022

.” Zach Berger, Technology Investor at Bain Capital. A product’s user retention rate shows what percentage of customers return to use a product again and again. Sam Richard, VP of Growth at OpenView (over $2B invested), calls this data point “key to understanding product-market fit … especially at an early stage.”.

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88

The Product Coalition

OCTOBER 4, 2019

Atari also elected to skip audience testing due to the time constraints, trusting instead that the popularity of the IP and a timely seasonal release would boost sales. Look for Product Market Fit. You need to do this for every new product you plan to launch, instead of relying on customer insights from your previous product.

User Testing 81

User Testing Product Research Product Management Product Manager 81

Mironov Consulting

MAY 18, 2024

Push internal recruiters hard, perhaps reviewing stacks of résumés together to clearly communicate what you’re looking for.    If you’re not getting the candidates you need, go outside for a contingent search professional who focuses on product roles (not engineering or design or sales or marketing).

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Revulytics

DECEMBER 16, 2019

Notable Speakers from recent Mind the Product conferences: Teresa Torres , Product Discovery Coach. Michael Sippey, VP Product at Medium. Review Article: The Intersection Between Digital Transformation and a Barbershop Quartet by Dave Cliffe. Other attendees tend to be from marketing, design, and engineering.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Product Management 76

Userpilot

AUGUST 31, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption. Book a demo to see it in action! What does a customer service representative do?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

PMLesson's Ace the PM Interview

MAY 13, 2020

So here at Exponent, we've come up with a potential structure and tips for you to follow to increase your chances of pivoting into a career in product management if you've never worked in tech or a product adjacent role before. Practice casing by reviewing and answering questions on Exponent's Practice Question and Answer forum.

Technical Review 52

Technical Review Software Review Feedback Software Framework 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption. Book a demo to see it in action! What does a customer service representative do?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. In the SaaS industry, a CSR helps users navigate software applications, troubleshoot technical issues, and drive product adoption. Book a demo to see it in action!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

DECEMBER 3, 2020

As long ago as 2017, Harvard Business Review found that 81% of software users try to solve their own problems before seeking help. Monitor support tickets, helpdesk enquiries, chatbot logs, staff experience, reviews and all other sources of data to find out what kind of difficulties users are running up against. So why do you need one?

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

Userpilot

JUNE 16, 2024

TL;DR A product specialist is a professional who is responsible for ensuring a product’s marketability and profitability. A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Data Visualization 40

People-First Product Leadership

MARCH 10, 2024

Scenarios where a need for product sense is sought include having the skills and insight to tackle the following: How can you enhance an existing product to better meet customer needs and preferences? What features should be prioritized in a new product to effectively solve key user pain points? None of these questions are easy.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

People-First Product Leadership

FEBRUARY 12, 2024

As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. I find such an attitude ironic as technology is always changing. Looking to technology trends, Chris Dixon reminds us of the power of collaboration.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager User Testing 52

Userpilot

JUNE 27, 2024

TL;DR A product specialist is a professional who is responsible for ensuring a product’s marketability and profitability. A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 16, 2024

These include conducting research to understand customer needs and analyzing product usage and user behavior to uncover improvement areas and friction points. Growth Product Manager : In this role, you will be given more responsibilities to find growth opportunities and design and execute appropriate growth strategies to capitalize on them.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Feedback Software 40

Mironov Consulting

JANUARY 17, 2019

A CMO/VP Marketing with strong messaging and promotional chops can spend full time getting the world interested in us. CHROs finds great talent and creates useful review processes. We tend to universalize our individual experiences ( “most users are just like me and need what I needed” ) or wave away market complexities.

User Testing 97

User Testing Customer Experience Customer Feedback CTO Coach 97

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. Unless you’re knowingly taking a wild bet at something like a big wild swing, there needs to be a business case behind it and some due diligence done. You need to do a bit of due diligence on the different types of products or features.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

People-First Product Leadership

JANUARY 7, 2024

Technological Advancements: The consumerization of artificial intelligence (AI) and large language models (LLMs) can bring innovation to industries ranging from education to healthcare to newsletter writing. They believe in “passion/market fit” sufficiently to create something that attracts early employees.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. We have customers from a variety of industries, including Computer software, Corporate Services, Telecommunications, Financial Services, and Healthcare.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Gainsight

APRIL 29, 2019

And then, we set up frameworks so CS knows when to grab someone from Product to help with an issue. Q: How should Product and CS teams work together to find the right customers for beta offerings? A: I was doing a big transformation in a healthcare company that sold to hospitals and doctors offices. Are we retaining people?

Customer Experience 14

Customer Experience User Testing Customer Feedback Feedback Software 14