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2021 Engagement Benchmarks for Media Apps

Alchemer Mobile

News apps did, however, respond to many fewer inbound messages than other apps (17% vs macro average of 72%) mostly due to how much trolling they receive about the news itself rather than their product; those messages are not typically responded to. These low numbers are partly due to not reaching out to enough consumers.

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The Phenomenal Product Manager: Product Marketing versus Product Management

280 Group

The easiest way to think about the difference between these two is to think of them as inbound and outbound. Inbound (Product Management) spends most of their time with engineering teams and customers, making critical decisions and ensuring that everything gets done to bring customer-focused products to market.

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The Activities of a Strategic Product Manager

ProductPlan

Product Roadmap. Next comes the product roadmap. Keep in mind that the roadmap should stay high-level and strategically focused. The roadmap needs to communicate the big picture to the organization — the initiatives that move the needle, expand markets, address competition, and create customer value. Product planning.

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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

From day one, the Intercom Business Messenger was live on the Rippl website, helping PaperKite – a team of researchers and designers with no real customer support experience – handle the incredibly large volumes of inbound conversations they were receiving on a daily basis, totalling a whopping 4,850 requests within the first few days.

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From Product Management Back to Strategy

The Product Coalition

Note that it’s not about inbound vs. outbound product management, since even as a product manager whose focus is mostly working with dev you have to talk to customers to be able to guide those devs in the right direction. Before we dive deeper into this I want to remind you again how I define the word product.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

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How to use Jira Product discovery in 4 steps

Usersnap

This capability is pivotal in averting the “feature factory” phenomenon; as Tanguy Crusson, Head of JPD, says, “Roadmaps should focus on why and not just what and when.” Let’s explore how to create effective roadmaps with Jira Product Discovery.