Database Management Systems in Business: The Technology and Tools

The Product Coalition

Database management systems enable businesses to convey information related to sales transactions, product inventory, marketing activities, and customer profiles. The database is defined as a group of electronic records, generally stored and accessed from a computer system.

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond.

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Data-Informed Retrospectives

The Product Coalition

TL; DR: Data-Informed Retrospectives In their book Agile Retrospectives , Esther Derby and Diana Larsen popularized the idea that a Sprint Retrospect comprises five stages. The second stage refers to gathering data so that the Scrum Team can have data-informed Retrospectives.

Report templates for less status meetings

Folding Burritos

This post is about making these ideas concrete through a set of guidelines, templates, and JIRA+Excel tips so you can create effective status and progress reports quickly, have less meetings , and get out of the building , which is where you need to be. High-level information-passing is about informing others about our goals’ status and progress, creating alignment. Sometimes, we just need to report back on what we’ve been up to.

KPI 321

Put Your Data to Work: The Complete Playbook

Turn your data into a competitive advantage. This playbook contains: Exclusive stats, research & insights on how the pandemic affected businesses. A comprehensive “Request For Proposal” (RFP) checklist and an interactive quiz to test your data knowledge.

Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022

Userpilot

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? What is a customer success platform? New tools must show their value fast.

13 Product Mmanagement Tools the Best Product Managers Use

The Product Coalition

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools. product pm product-design product-management tool

Moving from Solutions to Problems

Folding Burritos

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. Why Solutions Suck and Problems Rock. Solutions and ideas are often half-baked. Solutions are harder to break down. Solutions get outdated.

Top 10 SaaS Customer Onboarding Software Solutions

Userpilot

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year.

Continuous Improvement: How It’s Important for Software Developers

The Product Coalition

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Thus, custom software development and engineers face the same challenges faced by the market demand.

Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Ubiquitous Five years ago, data visualizations were a powerful way to diferentiate a software. Amazon now provides low-cost or no-cost visualization tools that drive down the. 2Ten years ago, standalone analytics tools were the epitome of capabilities. tools di cult to use.

12 Essential Tools For Your SaaS Marketing Automation Software Stack

Userpilot

This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What are the different types of SaaS marketing automation tools? Best SaaS marketing automation tools for SaaS. Analytics and Reporting.

New McKinsey Report Spotlights Product Management and Other Reskilling Efforts in Response to Market and Technology Trends

280 Group

The following insights have been drawn from the McKinsey & Company report: Beyond hiring: How companies are reskilling to address talent gaps , 2020. What follows are key insights from the report relevant to product management leaders.

How data informs design intuition

Mixpanel

Fundamentally, Mixpanel is a tool for answering questions about user behavior, and I help people find these answers as quickly as possible. According to sociologists, culture consists of the values, beliefs, systems of language and communication, and practices that people share in common and that can be used to define them as a collective. I use the Insights and Flows reports in Mixpanel to understand the top behaviors and pathways of a customer’s journey.

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Inside Intercom

They should be able to use all this extra information to offer a more personal, tailored customer experience and effective support, surely? Drive informed business decisions with custom reports. Create detailed new dashboards with custom reports.

5 Early Indicators Your Embedded Analytics Will Fail

Updating your application’s dashboards and reporting features. application’s dashboards and reports tend. reports are “nice to have” features. At Logi, we’ve worked with over 800 software. analytics often seek a Band-Aid solution. report. reports?

Userpilot is now SOC 2 Type II Certified! Learn About Our Information Security Standards

Userpilot

SOC 2 Type II is one of the highest information security standards available for SaaS companies. At Userpilot, we know how essential information security is for your company. SOC 2 Type I assesses only the description of the company’s systems. uses performance monitoring tools.

Best Onboarding Software for SaaS – 6 Tools to Improve Your User Activation

Userpilot

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider.

Cacoo wins accolades as a top idea management and diagram software in Gartner Q1 reports

Nulab

With so many ideas flowing, it’s exciting that many teams are using Cacoo as their tool of choice for developing new projects in 2022. The Nulab team is pleased to announce that Cacoo secured an incredible award-winning streak from Gartner Digital Markets as a Top Idea Management Software.

Service Desk Automation Demands Deep Integration with Monitoring Tools

eG Innovations

What is a Service Desk? ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.”.

How to Package and Price Embedded Analytics

About Logi Analytics and Software Pricing Partners.25 to Lift Value and Revenue01 Today’s organizations are embedding analytics in commercial software applications at an exponential rate. software vendors and SaaS companies. only see a demo and never actually use your software.

Five Steps to Create a Holistic Mobile Customer Feedback Solution

Apptentive

With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution. What is a customer feedback solution? Step 3: Select the right in-app feedback software.

Adaptability in Software Development Must be Powered by Informed Action

Split

For years, I’ve focused my efforts on sustainability in software delivery practices. These “new” ways of making software made sense to me because they significantly reduced the cost of making change at scale, whether measured in time, talent, or treasure.

Top 6 Translation Management Tools for Software Builders

Usersnap

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Think of the following ones: Having localized software is more intuitive and easier to use.

Are You Data-driven, Data-informed or Data-inspired?

Amplitude

Have you noticed recently an increase in the usage of the terms ‘data-driven’, ‘data-informed’, and ‘data-inspired’ around your office? What does data-inspired actually mean and how is it different from being data-informed? Data-driven, data-informed, and data-inspired describe how data should be used. data-informed means everyone is aware of the current performance and why the product is performing the way it is in order to make optimizations to your strategies.

Embedding Operational Reports: Everything Product Managers Should Know

Speaker: Dean Yao, Sr. Director of Product Marketing, Logi Analytics

Businesses are run with analytics - but companies continue to struggle with interpreting, analyzing, and distributing data. Operational reports help get information to the people who need it most, in formats they understand, and in a timeframe that matters. Join the webinar to learn how embedding operational reports can give your users a precisely formatted, ready-to-analyze view of their operational activities. World-class software teams are embedding operational reports to empower end users with interactive data visualizations, detailed information, and highly precise formats that can be shared via email, PDF, print, or online.

Built for You: How customer feedback informs what we ship

Inside Intercom

we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. In London, we focus on improving our support solutions. Engineering shapes the solution.

Top Analytics Solutions for Digital Teams Converge

Amplitude

G2–the top independent software review site–recently released their rankings of top software products for 2021 , informed by thousands of customer reviews. How G2 Ranks Amplitude: Best Software Products: #22. The way to do this is with self-service product analytics.

Saas analytics tools [Best 20+ SaaS Analytics Tools For 2021 – By Use Case]

Userpilot

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Built for you: New channels of communication, improved reporting, and much more

Inside Intercom

As omnichannel experiences become more important to consumers and CX becomes a key differentiating factor for businesses, our product team has made it their mission to increase those capabilities within the Intercom platform. Increase article click-through-rates with improved reporting.

At Last, the Secrets to Effective Stakeholder and Board Member Communications are Revealed!

Speaker: Heather Wilde, Coach, Speaker, and CTO at theDifference | Pandora Ovanessian, CIO, VP of Technology, and Technology Consultant | Steve McConnell, Author of Code Complete and CEO at Construx Software

In this discussion, Heather Wilde, Pandora Ovanessian, and Steve McConnell will help you make an honest assessment of your current stakeholder communication system and teach you how to report your metrics!

Insights from Amplitude’s 2021 Product Manager Hiring Report

Amplitude

With this information, product professionals can benchmark their compensation levels, and businesses can build effective teams that attract the best product talent. What Coding Languages and Analytics Tools Do Product Managers Use? Read the Full Product Manager Hiring Report.

G2 Summer Report: Indicative Climbs Rankings as Leader

Indicative

G2 has named Indicative as a Leader in Customer Journey Analytics in G2’s 2020 Summer Report. . Indicative is the only Customer Analytics platform designed specifically for non-technical business users that connects directly to your data warehouse. “Amazing end-to-end solution.”

How to Make Product Management for Enterprise Systems Work

Mind the Product

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. But building good enterprise systems is prone to failure, as author and product consultant Sam McAfee has recently pointed out.

SaaS is Helping to Re-engineer the Caregiving Service in Farming

The Product Coalition

Reading this article, you will learn how Chris Bomgaars, a CEO and Founder of EveryPig, found his solution to tackle this industrial problem. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports.

2021 State of Analytics: Why Users Demand Better

As organizations become more data driven, their analytics requirements grow. Find out how knowledge workers use analytics and explore their needs and preferences.