ProductPlan

FEBRUARY 15, 2022

Craft and maintain practices for communication, cross-department coordination, product knowledge base management, project management, goal setting, metrics reporting, and executive updates. Collecting, organizing, and analyzing product and customer usage data to help product management and executive leadership make informed decisions.

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

Userpilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. To perform well as a CSM, you need a good set of soft skills that are required for getting (and retaining) this job, including: Leadership.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

PMLesson's Ace the PM Interview

MARCH 9, 2022

Of course, many UX professionals may have shown leadership in their current positions. As a PM, excellent communication skills and leadership will be an expected part of the position. Offer to pitch in with projects that may cross over and will allow you to expand your knowledge base. Be generous with your time.

UX 52

UX User Testing Product Research Product Management 52

Userpilot

AUGUST 23, 2022

Customer service teams typically function independently, except in rare situations where leadership may step in. Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging. Resource center built with Userpilot using video tutorials.

Customer Experience 93

Customer Experience Feedback Software Customer Feedback User Testing 93

The Product Coalition

JULY 11, 2017

Software development has become a strategic priority for all companies in today’s digital era. In turn, the product management role has expanded. Check him out on Reflektions.com and view his LinkedIn profile. Originally published at reflektions.com on July 11, 2017.

User Testing 60

User Testing Customer Feedback Customer Experience Finance 60

Userpilot

JULY 27, 2023

You can easily build a knowledge base with Userpilot. #8 That’s added value for your user base, and it’ll help keep them well-established in your product. Provide thought leadership, build a sense of loyalty, and drive repeat purchases. #13 That improved UX increases your chances of retention.

Product Research 91

Product Research Onboarding KPIs Customer Experience Data Visualization 91

BrainStation Product Management

NOVEMBER 27, 2018

They wear many hats, using a broad knowledge base to make trade-off decisions, and bring together cross-functional teams, ensuring alignment between diverse functions,” management consulting firm McKinsey once wrote , adding that “product management is emerging as the new training ground for future tech CEOs.”. “You’ll

Product Management 68

Product Management Product Manager Weak Development Team Certifications 68

Revulytics

NOVEMBER 1, 2019

At the same time, align with an executive sponsor, who has the clout and leadership profile to promote the importance of analytics and data governance. Effective analytics programs will require specific skills that may transcend the knowledge base of current employees. Hire the right talent.

Data Visualization 48

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 48

Userpilot

OCTOBER 16, 2022

This term was originally coined by Michael Treacy and Fred Wiersema in their book “ The Discipline of Market Leaders ”, where customer intimacy is one of the three “value disciplines” that a company can follow in order to grow, and the other two models include “product leadership” and “operational excellence.”. The three value disciplines.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

PMLesson's Ace the PM Interview

JULY 13, 2020

The 20+ hours of course content are self-paced, but you’ll be matched with a mentor who will help fill in gaps in your knowledge base. Walk Away With: A killer knowledge base, practice in real-world interview scenarios, personalized feedback, and the thousands-strong community on Slack. Location: Online Online Available?:

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

BrainStation Product Management

AUGUST 28, 2019

They wear many hats, using a broad knowledge base to make trade-off decisions, and bring together cross-functional teams, ensuring alignment between diverse functions,” management consulting firm McKinsey once wrote , adding that “product management is emerging as the new training ground for future tech CEOs.”. “You’ll

Product Management 40

Product Management Product Manager Weak Development Team Certifications 40

The Product Coalition

JUNE 13, 2021

And third, it serves as a knowledge base for future strategic decisions and can help you connect the dots even when things change. Everything you explained above should include your thought process and reasoning as to why this is the right decision to make, and how this will lead us to our longer-term vision.

Vision 104

Vision Product Strategy Strategy User Friction 104

Intercom, Inc.

SEPTEMBER 28, 2021

Product management varies depending on your industry, company stage, company leadership, or teammates. Instead of considering company size when prioritizing the problems to be solved, we classified based on maturity of a customer’s knowledge base”. This approach was crucial to designing our Articles product.

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

The Product Coalition

FEBRUARY 26, 2020

People’s knowledge bases are different, so we need to keep that in mind and be patient, even when the conversation is difficult. Welcome difficult conversations at all levels of the organization. You won’t always get it right, but you can open the door and your entire company can benefit from assuming good intent.

Presentation 78

Presentation Travel Positioning Information 78

People-First Product Leadership

SEPTEMBER 17, 2023

For example… Figma - We use Figma and Figjam to design our products and for collaborative work.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Product Innovation Educators

OCTOBER 17, 2022

It’s worth noting that PDMA is a volunteer-led organization and, like Susan, most of the people involved in its leadership have fulltime jobs in product roles yet find time to contribute to the professional association. I had some colleagues in New England who were involved with PDMA, and the PDMA New England chapter had disintegrated.

Research Software 105

Research Software Certifications Product Management Product Manager 105

Userpilot

FEBRUARY 4, 2022

Thought leadership guest posting. Having customer self-service resources like a knowledge base or in-app guidance can also increase free trial conversion rates since prospects will be able to find the help they need without waiting in queue for a live agent. Newsletters. Case studies. Paid search. Link building.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

OCTOBER 31, 2019

Tim joined me for a chat that ranged from how to balance human-computer interaction to how to define productivity in a knowledge-based economy. Defining productivity in a knowledge-based economy. At the enterprise level within companies, this is why you’re always going to need technology leadership.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Intercom, Inc.

APRIL 22, 2019

Going back to issues that come up when you scale customer experience, is the issue of outdated wikis or siloed knowledge bases only a problem for businesses that have hit scale or reached a certain size? When should businesses start thinking about a knowledge management solution? Solving collaboration pains as you scale.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

JANUARY 20, 2024

This includes the marketing, product , customer success , support, and sales team, as well as the organization’s leadership. Start by sharing it in a meeting, highlighting its key elements, and make sure it’s easily available, for example, through the company knowledge base or in a shared drive.

Messaging 89

Messaging User Testing Research Software Analytic Tools 89

Product Talk

APRIL 12, 2023

If we do a good job and we have really good customer documentation, we filled out a knowledge base, maybe we’re reducing costs for our support team, and I can clearly show how the better our documentation gets, the fewer support tickets we get. I could actually argue both sides. So let’s say this is customer documentation.

Government 184

Government User Testing Product Research Customer Experience 184

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. The benefits of global customer support are clear, but the process of setting up global support operations is undeniably complex.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Modus Create

APRIL 25, 2023

Shared responsibility and leadership Although it’s the scrum master’s job to ensure successful follow-the-sun collaboration, they aren’t solely responsible. There are three major categories of tools needed for creating effective shared spaces: Knowledge management — Tools that serve as your information repositories and knowledge base.

Feedback Software 98

Feedback Software Software Review Product Research Systems Review 98

Intercom, Inc.

APRIL 9, 2020

We have long preached about the importance of a great external knowledge base, and we obviously use Intercom to do that. This is an internal knowledge-based tool our sales and support teams use. My second thought is that leadership is tough stuff. Again, you need to be concise. “Maintain normalcy.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Intercom, Inc.

MAY 18, 2022

Resolution Bot also uses your existing resources, such as FAQs or knowledge base articles, to help answer and resolve queries. You have the power to choose how it answers based on data such as customer spend, business type, location, and more.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Sequent Learning

FEBRUARY 2, 2021

Prior to joining Sequent Learning Networks as Vice President, JJ spent 18 years in various leadership roles in the financial services, telecommunications, and healthcare industries for companies such as First Data, T-Mobile and American Hospital Association. Those heated seats are, frankly, the best part of automobiles these days.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Software Review 52

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Choose wisely and ensure they have the systems, strategies and leadership in place to be successful.

Feedback Software 245

Feedback Software User Testing Customer Communications Customer Experience 245

Gainsight

JULY 1, 2021

By understanding how they are using or aren’t using your product, CS teams can gather insights that can be shared with the product leadership, ensuring greater adoption and retention over time. Gainsight’s Customer Success Solution is a wholly integrated analytics tool with a built-in knowledge base within its platform.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Intercom, Inc.

MAY 15, 2018

We recruited tenured top performers with an interest in experimentation and budding leadership abilities to help us work out our blind spots and roll the experiment out to the larger team. In this scenario, starting small meant starting conservative, and we assumed that someone would operate at 60% efficiency compared to a normal inbox.

Customer Experience 193

Customer Experience Feedback Software User Testing Customer Feedback 193

Mind the Product

APRIL 19, 2018

Strategic area of interest (determined by senior leadership). These team members should not be penalized for this as they are contributing to the general knowledge base of the company that may well lead to other successes down the line. Partial list of sample gateway criteria. Entering Stars. Large addressable market (e.g.

Research Software 71

Research Software Systems Review Weak Development Team Development 71

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand.

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

To your point, though, there's definitely a lot you can do, you know, a launch is usually a specific day or a specific week or you know timeframe, but often we’ll start to introduce an idea into the market or like into our customer base beforehand.

Product launches 70

Product launches Research Software User Testing Product Research 70

Bain Public

JUNE 11, 2019

Our group of experienced Product Managers works closely with CSuite leadership teams removing friction from all touchpoints of the digital consumer experience to deliver product-market fit allowing companies to operate at scale. Take a look at their website to learn more 4. For more information, visit bainpublic.com or call 514-442-8487.

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Atlassian

JANUARY 27, 2022

And because it’s long been the go-to place for technical teams to create knowledge bases and design docs, Confluence facilitates cross-functional collaboration like a champ. Today, there are nearly 4,000 Atlassian under Sri’s leadership. We even draft our earnings reports in Confluence!)

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Mironov Consulting

AUGUST 27, 2017

Which help pages or knowledge base articles are end users accessing the most? Are some UX/workflow problems costing us so much in support time that we can directly justify a fix based? What (average) severity has Support assigned. What are the three most common implementation or deployment blockers?

User Testing 78

User Testing Banking Reporting Tools B2B 78