Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

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Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How did their product marketing strategy put their audience first? Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Product marketing strategy vs. traditional marketing strategy.

Feedback Software 98

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Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place! Let’s get right into it!

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Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Personalize customer experiences based on the user’s jobs-to-be-done.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing? What are SaaS best practices?

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Feedback Software User Testing Product Research Customer Experience 119

Userpilot

APRIL 26, 2022

As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Before we dive into the strategies to drive adoption, let’s see what metrics you should measure to evaluate their success. 5 strategies to drive product adoption in SaaS.

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Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. Other strategies include using walkthroughs to help new users reach activation faster, creating an in-app help center, and providing top-notch customer support. NPS benchmarks.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JULY 21, 2022

An excellent support service can reduce friction, increase activation, boost retention , and expand positive word-of-mouth. Not only that, offering a positive support experience brings more benefits, such as: Reduced friction. For example, positive reviews on platforms like Capterra and G2: Userpilot G2 review. More retention.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. This article outlines the best practices for creating an ideal knowledge base structure. What is a SaaS knowledge base?

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Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Intercom, Inc.

DECEMBER 8, 2020

Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. Not all conversations are born equal, and understanding this will allow you to prioritize them effectively based on context. What are help desk metrics?

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

NOVEMBER 1, 2022

7+ customer service personalization strategies. Personalized customer service also makes for an effective marketing strategy since potential customers can better realize the value of a more expensive product if they can see how it will help their specific situation. it feels low effort, frictionless, and positive)?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Why is retention important in SaaS?

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 3, 2023

Effective strategies for primary onboarding: Greet users with welcome messages. Effective strategies for successful secondary onboarding: Monitor product usage to understand how users engage with different parts of your product and where they need more guidance.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Since you need the right tools to follow a customer insights strategy. Customer insights are deep interpretations of customer’s actions, preferences, and needs based on a wide set of user data.

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Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

NOVEMBER 20, 2022

Gamification triggers a dopamine rush that makes users come back to those actions to experience the same positive emotions again. 10 real-time customer engagement examples and strategies for SaaS. Automatically triggered in-app experiences based on user behavior. In-app knowledge base on Userpilot. Wrapping up.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Meet them where they want with multiple support options, including a self-serve knowledge base.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

OCTOBER 2, 2023

Use generative research methods to determine what content types users favor in knowledge bases. Knowledge base content improvement The knowledge base is the primary touchpoint for users seeking guidance, answers, and deeper understanding. Get feedback on your knowledge base with Userpilot.

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Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. You can convert NPS passives into promoters with the following strategies: Ask open-ended follow-up questions with NPS surveys to understand the reasons for customer dissatisfaction.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JANUARY 19, 2021

So in this post, we will debunk some myths around it, show you how to measure it, and most importantly – how to improve it with an omnichannel customer engagement strategy. How to create an Omnichannel customer engagement strategy for your SaaS Wrapping things up. Table of Contents. What is Customer Engagement?

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Analytic Tools Feedback Software Research Software Customer Experience 98

The Product Coalition

MAY 11, 2021

An example is the process of defining the 3 year strategy that took quite a few months for the leadership team to converge on. This creates a great knowledge base to help your teammates grow but also know their strengths better. Even in remote settings, a good leader shows positive energy, inspires and challenges their team.

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Leadership Feedback Software User Testing Customer Feedback 182

Userpilot

AUGUST 10, 2022

In this article, we cover what exactly customer perceived value (CPV) is, how to calculate it, and the best strategies to increase perceived value and skyrocket product growth. Actively encourage loyal customers to leave positive reviews. Positive reviews = better brand perception. Let's get started. UI product design.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 3, 2023

Any positive result is already a good NPS. There are seven strategies to improve your NPS score: Trigger NPS surveys to users who can give you valuable answers. They refer others to your company and drive positive word-of-mouth. Although industry benchmarks vary greatly, any positive result is already a good NPS.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

NOVEMBER 10, 2022

Understanding pain points helps you avoid customer dissatisfaction , make product improvements that meet customer needs , and help you align your marketing strategy better. You can include a self-serve knowledge base and a live chat to eliminate support pain points. knowledge base ). Support pain points.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Intercom, Inc.

JULY 1, 2020

The typical support “strategy” is to let common issues roll in for support reps to address. 78% of support leaders want to move to a more proactive support approach, but only 26% are sure they have the knowledge and tools to do so”. Simultaneously, support teams are struggling with spikes in conversation volumes.

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Userpilot

MARCH 29, 2024

You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Ineffective marketing/poor marketing strategy. Without targeted content, follow-ups, and engagement strategies, a poor user experience might cause you to lose them.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. For instance, serving in-app guides, onboarding checklists, and a knowledge base can drive faster time to value.

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Intercom, Inc.

FEBRUARY 1, 2022

Support tools, like chatbots , can help you with your personalization strategy by automatically gathering rich context about each customer, such as their plan, transaction history, or previous queries. Preparing an adequate knowledge base, help center, or blog with a clear navigation path is vital for empowerment.

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User Testing Customer Experience Data Visualization Customer Feedback 118

Userpilot

AUGUST 29, 2022

A customer success strategy defines how to approach a specific CS goal, be it generating loyal customers, driving account expansion , or simply reducing churn rates. However, you need processes in place in order to execute the strategies. What is a customer success strategy? What are customer success managers responsible for?

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

JANUARY 30, 2023

Communicating with your user base with new feature announcements to overcome feature blindness, like Userpilot. Providing self-service support with an in-app knowledge base , like Miro. Now, what should your strategy look like during these stages? Introduce secondary features with in-app tooltips , like Airtable.

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User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

SEPTEMBER 25, 2023

TL;DR A PLG motion is a growth strategy focused on using the product itself as the main driver of growth. It’s a popular strategy in the enterprise software space. A product-led growth (PLG) motion is a growth strategy that focuses on the product itself as the main growth driver. Why should you use a PLG motion strategy?

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

The Product Coalition

OCTOBER 8, 2023

These platforms play a crucial role in promoting community engagement and knowledge sharing. Each member brings a unique perspective and knowledge base to the table. Effective Moderation Implementing robust moderation mechanisms ensures content quality and a positive user experience.

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Data Visualization Reporting Tools Feedback Software Customer Feedback 134

Gainsight

MARCH 9, 2022

And based on those metrics— and their intimate knowledge of their customers’ businesses—Customer Success Managers (CSMs) are able to craft strategies that improve the customer experience. In fact, the two strategies should complement one another in a feedback loop. Here are the most important metrics to track. Engagement.

Onboarding KPIs 105

Onboarding KPIs Customer Experience Customer Feedback Feedback Software 105