Userpilot

JUNE 29, 2023

Knowledge base. Create a detailed software documentation outline In exactly the same way a roadmap sets out a path to delivering outcomes that will delight users and drive value, a software documentation outline gives you a clear framework to create all your documentation from there on out. Resource center. Searchable.

Document 96

Document Analytic Tools Feedback Software User Testing 96

The Product Guy

DECEMBER 23, 2016

It’s an awesome way to meet fellow Product People in a laid-back, conversational environment within which sharing and learning can flourish and complement the knowledge base for all on a peer-to-peer basis. About ‘The Product Group’ The Product Group is an opportunity for Product Managers, etc.

Roadmap 60

Roadmap Certifications Information Product Management 60

Lenny Rachitsky

FEBRUARY 20, 2024

your roadmap), and then adjust the capabilities it can leverage to complete your task (e.g. Once you get the initial version set up, you can then upload “knowledge”—decks, PDFs, spreadsheets, and any other documents that give the GPT more information on your specific context and company.

Data Visualization 136

Data Visualization ChatGPT Reporting Tools User Testing 136

The Product Guy

DECEMBER 24, 2016

It’s an awesome way to meet fellow Product People in a laid-back, conversational environment within which sharing and learning can flourish and complement the knowledge base for all on a peer-to-peer basis. About ‘The Product Group’ The Product Group is an opportunity for Product Managers, etc.

Roadmap 60

Roadmap Certifications Information Product Management 60

The Product Coalition

AUGUST 28, 2023

You can create a Customer Journey Roadmap, Flowcharts, etc. You should prioritize features based on their importance and impact on the product’s goals, and customer’s needs. Documentation and Knowledge Base Maintain up-to-date documentation that reflects the software’s current state and features.

Feedback Software 143

Feedback Software Reporting Tools Software Developers Software Development 143

Gainsight

JULY 10, 2023

Planning Your Digital CS Roadmap AuditBoard is continuously enhancing its customers’ experience by expanding its scale programs. For AuditBoard, this approach has improved the customer experience, enhanced retention rates, and made identifying customer advocates much easier.

Customer Experience 52

Customer Experience Data Visualization Feedback Software Webinar 52

PMLesson's Ace the PM Interview

MARCH 9, 2022

Offer to pitch in with projects that may cross over and will allow you to expand your knowledge base. It will also show you are open to learning new information that will be needed and part of a product management position. Be generous with your time.

UX 52

UX User Testing Product Research Product Management 52

Gainsight

MARCH 9, 2023

And that engage­ment—whether it’s a question in the community, a search in the knowledge base, product feedback, or a feature request—is one of the best ways to understand customer health. It’s their direct line to Product Managers and influencing the roadmap. So, how exactly can a community help you reduce churn?

Feedback Software 52

Feedback Software Customer Feedback User Testing Customer Experience 52

Mind the Product

MARCH 12, 2019

Shared knowledge bases – JIRA, Confluence, Roadmunk, Airtable, etc. Pooling knowledge and creating consistent communication points is vital. It’s also a great way to document knowledge held in one team and easily share it across teams as needed. Does your team know why they’re building what they’re building?

Feedback Software 141

Feedback Software Workshop Technical Review Roadmap 141

The Product Coalition

JUNE 17, 2020

Informing the product roadmap What you learn about customer needs and what they care about helps to prioritize possible products, features, and segments based on what matters for them. So anyone with responsibility for the product roadmap should stand to benefit hugely.

Product Research 78

Product Research Framework User Testing Customer Feedback 78

Userpilot

OCTOBER 17, 2023

It guides feature development and app roadmap so you can keep enhancing your product. Customer service data can be sourced from multiple touchpoints including customer support calls, emails, social media interactions, live chat transcripts, and interactions with your knowledge base (like in the screenshot below).

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

Gainsight

AUGUST 10, 2023

Be sure to have a clear roadmap about how you will leverage features of your Customer Success technology platform as you work to scale outcomes at different phases of the customer journey. Investment in automation and technologies such as generative AI will be imperative.

Onboarding KPIs 52

Onboarding KPIs Data Visualization User Friction Generative AI 52

The Product Guy

DECEMBER 26, 2016

I see a really positive trend in product roadmaps. There’s a genuine shift from the waterfall-esk trend of gantt chart roadmaps, and a move to theme-based roadmaps. Looking Forward… > What trends do you see in product management? positive trends? any negative trends?

Product Management 106

Product Management Product Manager Management Management 106

The Product Coalition

JUNE 17, 2020

Topics within this series: Aligning your teams Establishing an infrastructure Structuring a knowledge base Standardizing feedback across channels Running an 8-week product discovery initiative But first, here’s my pitch about why I think you should care about product discovery and an introduction to help you do it cheaply and effectively.

Product Research 78

Product Research Framework Customer Feedback Customer Experience 78

The Product Coalition

JULY 23, 2023

You will be tempted to switch to features based on pressure, comfort, and many other factors. Getting your roadmap funded using this approach Once you have finance on board, you’ve built the budget and reviewed it with them, and you have an initial consensus, your next step is conversations with your stakeholders. Do not give in.

Onboarding KPIs 139

Onboarding KPIs Product Research Finance Government 139

Userpilot

NOVEMBER 2, 2022

Meet them where they want with multiple support options, including a self-serve knowledge base. You can collect them with a public roadmap , feedback widgets, or feature surveys. Improve customer service to boost overall product value. Customers expect a timely, personalized customer service experience.

Feedback Software 97

Feedback Software Research Software User Testing Product Research 97

Userpilot

OCTOBER 16, 2022

Build a public roadmap where customers can submit feedback and feel involved. For the best user experience, combine all the self-help resources in an easily accessible knowledge base. Have a public roadmap that welcomes user input and makes them feel involved in your journey. Learn from churn when it happens.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Gainsight

MAY 4, 2023

That reason will always be your content i.e. your articles, documentation, product roadmap updates, knowledge base, and professional discussions. A Community is Only as Good as its Content The truth is: a community is only as valuable as its content. Community members need a reason to come back.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Usersnap

APRIL 29, 2023

This is possible thanks to the vast knowledge base that it was trained on and its advanced large language model. Give me a list of roadmap ideas aligned with this strategy.” Language models generate and understand text by analyzing large amounts of data to learn how certain words and phrases relate to each other.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

ProductPlan

FEBRUARY 15, 2022

Organizing, automating, and making meaning out of this data tsunami is another critical product operations skill that lets product managers spend less time digging up or transmitting the basics and more time extracting the deep value that eventually informs the product roadmap. Facilitating product feedback review and planning meetings.

Data Visualization 97

Data Visualization Reporting Tools Analytic Tools Research Software 97

Userpilot

APRIL 4, 2024

It also helps outline a data-driven roadmap to improve your product. An engaged user base looks different for various products. Implement data-driven roadmaps – Monitoring user engagement helps you identify features that generate traction. It helps convert them into paid users and amplify revenue.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Revulytics

OCTOBER 2, 2018

We’ve also established an absolute requirement for every new product to be integrated with Revulytics upfront, so we start each product’s journey by building that knowledge base from day one. What are some of your biggest learnings so far?

Data Visualization 71

Data Visualization Analytic Tools Research Software Development 71

Userpilot

JANUARY 29, 2023

Finally, embed the videos into your knowledge base for easy user access. How to design the perfect product experience There are three key parts of any successful product experience strategy: Product analytics for making informed product roadmap decisions and segmenting customers based on their product interactions.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JANUARY 14, 2022

Such tools include chatbots, knowledge bases, help centers, and interactive walkthroughs. A survey by Coleman Parkes found that introducing a self-service knowledge base can boost your retention rate by 85%. In addition, you can include a link to your knowledge base inside your help center.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 26, 2023

One way to be more customer-centric is to have a public roadmap that incorporates public feedback into your product development process. Prodcamp public roadmap. A typical self-service portal may include knowledge base articles, video tutorials, webinars, FAQs, case studies, etc. Userpilot resource center.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Customer Feedback 97

The Product Coalition

JULY 11, 2017

The product manager of today is wearing many hats, using a broad knowledge base to define the problem-solution-fit, make trade-off decisions, bringing together cross-functional teams, ensuring alignment between diverse functions, while still commanding the respect of engineering. In turn, the product management role has expanded.

User Testing 60

User Testing Customer Feedback Customer Experience Finance 60

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. The most successful communities also operate as a knowledge base and center for feedback. And the key to that?

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

AUGUST 23, 2022

Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging. If they want a specific feature, announce it once it’s ready or let them know it’s on your roadmap. Resource center built with Userpilot using video tutorials.

Customer Experience 93

Customer Experience Feedback Software Customer Feedback User Testing 93

Userpilot

JANUARY 26, 2023

You can place feedback widgets on different parts of your product or user journey , such as on specific features or in the knowledge base. For example, if users submit a feature request , let them know it’s on the product roadmap. While users are in the experience, they can pause and provide feedback if they feel like it.

Feedback Software 97

Feedback Software Customer Feedback Customer Experience User Testing 97

Userpilot

JANUARY 19, 2023

When you better understand your customer’s needs, you can use the related data to prioritize your product roadmap to fulfill those needs. You can create and implement an in-app help center , a knowledge base to assist customers better.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

JUNE 22, 2023

You should utilize the checklist as a roadmap to drive users to the activation point. It should include knowledge base articles, FAQs, video tutorials, step-by-step guides, and best practice documents. You can also include a progress bar to create a sense of achievement and motivate users to complete tasks.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Customer Experience 96

Userpilot

NOVEMBER 9, 2022

This ensures that you’re always collecting relevant customer feedback that you can use to inform your product roadmap. Slice and dice your customer base by multiple criteria: User data (ID, subscription plans, signup date, etc.). Content engagement (interactions across a knowledge base, the onboarding flows, etc.).

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

PMLesson's Ace the PM Interview

JULY 13, 2020

It’s your responsibility to build the product roadmap. Curriculum Includes: How to create product roadmaps, tools for gathering user information, agile methodology, product launch strategy, life cycle management, etc. Otherwise you’ll never be fast enough. Technical expertise. Business Acumen. Next class starts July 29th, 2020.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Userpilot

JULY 29, 2021

In-app guidance can include: Moving your knowledge base from your website into your app. If you already have that feature in your product roadmap, let those users know. Build in-app guides and bring your knowledge base in-app. Building a help center in your app for better customer support. In-app guidance.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

ProductPlan

APRIL 5, 2022

Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Sometimes, common issues can even make it into the next product release or roadmap. So, you can partner with a representative from the technical team to help answer the technical questions.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

Userpilot

JULY 24, 2023

Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base. After the ticket is sent to Harvestr, it's automatically updated in Zendesk if there are changes to their status in the product roadmap. That way when the button is clicked, the JS is executed and triggers the chatbot.

Embedded Analytics 92

Embedded Analytics Data Visualization Analytic Tools Feedback Software 92

UserVoice

JULY 31, 2017

You can apply the same analysis to the FAQs, Documentation, and Knowledge Base items you may have available. If a user can’t master a task even after viewing the tutorial once, you may have some user interface issues (or a lousy tutorial).

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177