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Chatbots vs Knowledge Bases: Which One Is Better for Customer Support?

Userpilot

Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Knowledge bases can be of two types: website documentation help center or in-app resource center. Let’s get started.

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Product Strategy 101: It’s About Depth, Not (Just) Vision

The Product Coalition

Product strategy is one of the most important tasks of the product leader, and definitely one of the hardest things to do. This should be your first step into product strategy. Looking at long-term goals is definitely one of the things that make any strategy hard to build, but for product strategy that is not the hardest part.

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FinTech Onboarding: 13 Best Practices for Customer Success

Userpilot

For example, financial institutions like Mercury, which offers banking services to startups, need to know which company they will be serving. As part of your onboarding strategies, automation helps customers get information on demand, eliminating friction. Request the bare minimum data necessary for registration.

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Customer Churn Rate: How to Calculate and Improve Churn

Userpilot

For established SaaS companies, the average churn is between 5% to 7% per year, early-stage startups should expect an average annual churn of 10% to 15%. Here are other metrics subscription-based companies should track alongside churn: Customer retention rate. Multiply the figure by 100. Poor onboarding. Bad customer service.

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Bootstrapping To 10 Million – The Story Of Kovai.co

Userpilot

Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. Certain functions like people management and accounts are central, while specific product strategy and development happen separately. The product owner takes charge of strategy and the overall development direction. 2,000+ customers.

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How to onboard a new PM or your own manager

People-First Product Leadership

Goals: Understand the company Strategy, including Mission, Vision, context for identifying opportunities, and Goals (include links to relevant assets) Dive into the product development lifecycle and ask yourself: How do the stages differ from what you’ve seen at other companies?

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The Best Product Management Podcasts

The Product Coalition

This Agile Life With topics covered including vision, strategy, product and design, “This Agile Life” touches on every topic involved in agile product management. Product Hunt Radio interviews makers, investors, and other professionals in the product management community who share their experiences in startup and product management.