Userpilot

JULY 20, 2023

But you can turn all that around with the right strategies. The following strategies will help: Measure customer satisfaction across the user journey Keep tabs on customer satisfaction by triggering CSAT microsurveys at important touchpoints. Building an in-app knowledge base with Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. An effective adoption strategy involves setting goals, implementing product education , and measuring success.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. It also helps you optimize your content marketing efforts and SEO strategy.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Dashboard 98

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! B2C marketing.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? In this article, we’ll share practical tips on creating a successful free-to-paid conversion strategy and converting free trial users into paid users. Collect feedback and continuously refine your strategy. Userpilot can help. Get a demo now.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Once you understand how the cycle works, you need to learn good strategies you can apply. User persona example.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

NOVEMBER 19, 2022

So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. You can easily build a knowledge base with Userpilot. #8

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Then you need to build an effective user adoption strategy that works.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Offer self-service support with an in-app knowledge base. Invite your user base to a webinar where they can learn to use complex features. Then you need to build an effective user adoption strategy that works.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term. What is PLG strategy?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How did their product marketing strategy put their audience first? Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Product marketing strategy vs. traditional marketing strategy.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Intercom, Inc.

OCTOBER 24, 2018

“There is more to scaling up than just machine learning and bots” A key part of our strategy revolves around automation, including our recently released Answer Bot , but there is more to scaling up than just machine learning and bots. Here’s a look at how we have managed it and how you can too. Automation.

Reporting Tools 178

Reporting Tools Customer Experience Strategy Artificial Inteligence 178

The Product Coalition

JUNE 13, 2021

Product strategy is one of the most important tasks of the product leader, and definitely one of the hardest things to do. This should be your first step into product strategy. Looking at long-term goals is definitely one of the things that make any strategy hard to build, but for product strategy that is not the hardest part.

Vision 104

Vision Product Strategy Strategy User Friction 104

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Personalize customer experiences based on the user’s jobs-to-be-done.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 6, 2023

– Providing an incoherent customer experience due to the lack of an omnichannel strategy. – Build an in-app knowledge base to resolve any gaps. . – Build an in-app knowledge base to resolve any gaps. – Failing to guide customers during the onboarding process.

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. What are the benefits of a customer self-service strategy? It can help a company lower costs.

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

Userpilot

APRIL 26, 2022

As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Before we dive into the strategies to drive adoption, let’s see what metrics you should measure to evaluate their success. 5 strategies to drive product adoption in SaaS.

Analytic Tools 98

Analytic Tools Research Software Onboarding KPIs Data Visualization 98

Userpilot

APRIL 22, 2024

But what strategies work? Building an in-app knowledge base to address common issues and reduce user friction. Triggering upsells strategically based on user engagement and value addition. Sending in-app surveys to gather relevant feedback and iterate your strategy. Tracking user behavior with Userpilot.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Customer Experience 92

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Let's look at some SaaS marketing strategy best practices. #1 Not necessarily.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. This article outlines the best practices for creating an ideal knowledge base structure. What is a SaaS knowledge base?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. Other strategies include using walkthroughs to help new users reach activation faster, creating an in-app help center, and providing top-notch customer support.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JANUARY 14, 2023

It also highlights successful customer education programs to guide your customer education strategy. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Create a knowledge base with different modules.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. What is a customer success strategy?

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

MARCH 23, 2023

Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6: Create a knowledge base with Userpilot. moment faster. #3: User persona.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

APRIL 11, 2023

This article explores the latest customer retention statistics across different industries and highlights tips to help you define a winning customer retention strategy. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

SEPTEMBER 28, 2022

Monitoring CAC can help you prepare a budget, keep it on track, and develop strategies to keep the cost as low as possible. In combination with retention metrics, the churn rate helps you develop retention strategies. 5 Strategies that product managers can use to improve key metrics and KPIs. Customer Acquisition Cost.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 96

Userpilot

AUGUST 28, 2022

10 Strategies to enhance your customer value and increase customer satisfaction. Here are 10 strategies you can apply. Thus the contextual self-service support comes with resources like in-app guides, links to the knowledge base or documentation articles, quick bug fixes, 1-click get in touch chat launcher, and more.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

AUGUST 20, 2023

Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments. Build an in-app knowledge base for proactive support It doesn’t matter how meticulous your onboarding process is. Now, anyone can build a knowledge base. Conclusion There’s no doubt.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

MARCH 19, 2024

Create data-driven product strategies. Create data-driven product strategies : Instead of relying on assumptions, user behavior data provides concrete evidence of how existing customers engage with your product. Userpilot’s knowledge base. Benefits of tracking user behavior data : Understand current usage patterns.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Customer Feedback 104

Intercom, Inc.

DECEMBER 2, 2019

Although it may seem like a no-brainer for businesses to offer customer support in multiple languages, in a recent survey we found that the vast majority of businesses struggle to implement an effective multilingual support strategy. Increase self-service support with an integrated, multilingual knowledge base.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Intercom, Inc.

DECEMBER 8, 2020

Help desk metrics are measurements that allow you to track your performance and effectively adjust your strategy to provide better customer support. Not all conversations are born equal, and understanding this will allow you to prioritize them effectively based on context. What are help desk metrics?

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

JULY 21, 2022

For example, here’s a real-life result of the latter strategy: As you can see, not having smooth product onboarding and high-quality resources available created this issue in the first place. Here, users can access resources like knowledge base , tutorials, and videos directly from your product. Support for different formats.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98