The Product Coalition

MARCH 15, 2023

To calculate: Activation rate Measures the percentage of users who get to their first “aha” moment. To collect the data to measure this KPI, you need to define what activities make up an “aha moment.” You can identify those activation points by figuring out what your most successful user cohort accomplished before they subscribed.

Onboarding KPIs 131

Onboarding KPIs Analytic Tools Research Software Data Visualization 131

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

Userpilot

MARCH 18, 2024

It’s a great KPI to evaluate the effectiveness of your onboarding process, as well as identify opportunities to streamline the user journey. Shorter times indicate a more intuitive and efficient onboarding process that quickly leads users to understand and experience value from your product.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Customer Experience 105

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Tracking behavioral KPIs is essential for understanding customers and improving their user experience with your products.

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 18, 2023

By examining trends reports, you can see the rise and fall of each KPI, allowing you to spot abnormalities easily. This report is particularly useful when you make changes to your product or conduct an experiment and want to see how it impacts results. Funnel analysis report. Features and events dashboard in Userpilot.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

ProductPlan

NOVEMBER 5, 2021

Product adoption is an important KPI for product teams because it impacts customer lifetime value and other key metrics. Troubleshooting : Address issues and questions as they come up and make sure users feel they are resolved. Satisfaction : Focus on ways to cultivate good experiences early on in the process.

Onboarding KPIs 52

Onboarding KPIs Customer Experience KPI User Testing 52

Userpilot

MAY 8, 2023

Product challenges Product health metrics are one of the most important KPI sets to track when running SaaS businesses. Product experience The term product experience (PX) may not be as popular in the SaaS industry as user experience (UX), but it’s equally important.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

OCTOBER 16, 2023

It focuses on the customer acquisition stage , tracking how users become aware of your product, the marketing channels they engage with, and the factors that turn them into customers. Understand user behavior This group of KPIs helps you to understand user behavior by giving you insights into how users interact with your product or service.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

Userpilot

JUNE 28, 2022

Average Resolution Time – CX KPI. A high average resolution time means poor response times, dissatisfied customers, and poor customer experience. Average 1st response time – customer experience KPI. Customer Lifetime Value – CX KPI. Customer Health Score – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Improve User Experience. Increase new user base by 10% end of Q2 2021 Expand usage of existing accounts by 5%. Key Results. Increase Membership Numbers.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Reveal

SEPTEMBER 12, 2023

RevealView now automatically resizes itself when its container changes size, enhancing the overall user experience. The custom theme font now correctly affects the KPI visualization, ensuring a consistent look and feel across your reports.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Mind the Product

JANUARY 23, 2018

3) Embed the Mission and KPI Within the Teams. Above all, the validity of the KPIs must be revisited periodically. Focus is essential in order to deliver value to users and to capture value for the organization. They should be able to answer the basic question of “are we focusing on the right things?”

KPI 93

KPI Product Research Customer Experience User Testing 93

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things.

UX 160

UX User Testing Product Research Research Software 160

The Product Coalition

JUNE 9, 2022

You might also be interested in: The ultimate app KPI cheat sheet Activation rate Inviting people to download your app is one thing, but activating users is another task. This metric is essential for UX & UI designers as it might indicate the issues with user experience in the initial steps.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Behavior.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Mind the Product

MAY 2, 2017

Design to Your KPI. I don’t think that the sheer number of UFs sold was Starbucks’ leading KPI for this product. I’d propose that their primary KPI was shares and exposure, and for that they did a marvelous job. @oceanslimebakery posted: “I had to go to three different Starbucks to get this!”

KPI 90

KPI User Testing Customer Experience Product Research 90

Mind the Product

NOVEMBER 16, 2018

At FreeAgent, as soon as a KPI goes red, a team can switch off whatever they’re doing and divert resource to fix it. Pulling these metrics and indicators together into a scorecard that is understood across the organisation, democratises the appreciation of where the product is.

Onboarding KPIs 132

Onboarding KPIs User Testing KPI Customer Experience 132

ProductPlan

AUGUST 7, 2020

Long term, you can expect to manage a specific KPI (e.g., improve first user experience, reduce churn, etc.), I am personally a big proponent of the associate product manager track. That’s the best way to get your hands dirty in the game. product offering, entire product portfolio, or product team.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 84

Feedback Software Data Visualization Customer Feedback User Testing 84

Userpilot

JANUARY 16, 2024

Can we identify underserved or niche user groups with specific needs? How can we enhance the user experience in a particular domain? Analyze our user engagement KPIs and provide insights into improving them. Help me create a KPI dashboard for our marketing team.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

JANUARY 5, 2023

A healthy level of questioning helps to confirm and validate the design, architecture, and user experience choices. Product dark periods will cause product teams to question just about everything. This can be beneficial and harmful. Successful products are often won or lost during dark periods.

Customer Experience 121

Customer Experience Weak Development Team User Testing Customer Feedback 121

Amplitude

NOVEMBER 2, 2018

Shared dashboards now reflect the layout and KPI settings of their private version. Dashboards that you share with people outside of your organization via Public URLs now show the same configuration as the private version — side-by-side paneling, chart order, and KPI metrics on chart panels. Available for all customers.

Data Visualization 50

Data Visualization Customer Feedback KPI Customer Experience 50

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. It's also important to look at your website from a real user's perspective to see what they experience. This stage writes and validates user scenarios. Why redesign?

Reporting Tools 52

Reporting Tools Research Software Data Visualization User Testing 52

Gainsight

AUGUST 27, 2021

If your goal is to drive product-centered growth and a better user experience, it only makes sense to measure customer satisfaction (CSAT). After all, more than two out of every three businesses now compete primarily on customer experience. Active Users Per Total Users. Wondering how to improve your CSAT?

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

The Product Coalition

MAY 14, 2019

However, we all have had a love-hate relationship with certain apps at some point in time, sometimes making us falling short of converting into a paid user. Looking from a product manager’s perspective, the most critical KPI for any app is its conversions.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60

Userpilot

FEBRUARY 15, 2022

Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month (i.e. MAU is a key performance indicator (KPI) that companies use to track user engagement. Email automation tools: Drip or ActiveCampaing for re-engaging users and bringing them back inside the app.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Revulytics

SEPTEMBER 18, 2019

As this Venn diagram shows, being “data-informed” means you operate at the intersection of pure data, your own gut feeling — which is a pretty powerful and educated tool you have as a product person — and everything else, including design thinking, qualitative data, user research, and user experience tools and workshops.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

ProductPlan

DECEMBER 18, 2019

If we add X, the user gets Y, and this KPI improves Z. If we add A, the user gets B, and that KPI improves C.”. You can accomplish those feats by improving user experience and product capabilities. Each ideally influences a metric we care about, such as increasing daily active usage or decreasing churn.

KPI 56

KPI Weak Development Team Customer Experience Travel 56

Indicative

JULY 24, 2019

Points of friction are reasons why your customers aren’t moving through your funnel. Business Question. Is the “Create Profile” page on the subscription sign-up flow a point of friction that lowers the subscriber conversion rate? Conversion rate to “Subscribe” Indicative Tool.

Data Visualization 61

Data Visualization Analytic Tools KPI User Testing 61

Userpilot

FEBRUARY 21, 2022

Sign-up-to-customer rate – the rate of the users who have turned from free trials to the paid versions. Another solid KPI is to track the success of how many users actually use the product and get to the activation point. Users who experience the value of the product firsthand are more likely to convert to paying users.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

The Product Coalition

DECEMBER 8, 2020

Most recently, Tesla took the automotive industry by storm with their flawless design, superior on- and offline user experience and also their approach to manufacturing. A couple of years earlier, Amazon was able to become the everything store thanks to their ever-growing inventory and convenient order process.

Analytic Tools 107

Analytic Tools Research Software Customer Experience Systems Review 107

Amplitude

NOVEMBER 4, 2020

You can’t start measuring your product’s impact until you know what key performance metric (KPI) is most indicative of product success. Find more Amplitude on Amplitude content — including how our engineering, user experience, and marketing teams use our product — in the Amplify portal.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

MARCH 23, 2021

As many as 80% of your users will skip your product tour if it consists of more than 5 steps! The more personalized the user experience, the more your customer feels special – like you care about their individual needs. But all users need to know how to create boards and tasks. They lack personalization.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Data Visualization 98

Mind the Product

JULY 18, 2017

We once had a situation where, if a user killed and re-opened the app, they could bypass a test, which muddied the results. Tests can be hard to QA if there are several variants, if the test touches many parts of your product, or if changes in the user experience are supposed to happen at a future date. Test your tests.

User Testing 175

User Testing Product Research Testing Feedback Software 175

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

ProductPlan

NOVEMBER 20, 2020

Whether it’s an in-app transaction, an enterprise sale, or an e-commerce purchase, the product team will likely chalk that up as a victory and another tick on a KPI. Anything that makes it tougher to pay, get a receipt, track an order, or receive merchandise is a strike against your customer’s satisfaction with the experience.

Onboarding KPIs 56

Onboarding KPIs User Testing Customer Experience Product Research 56

Indicative

JULY 24, 2019

User flow is the path a user takes on your site or app to complete the targeted task (e.g. Behavioral Analytics 101: Optimizing User Flow. sign-up, purchase, share, etc.). Business Question. Which of my email test variants resulted in a higher conversion rate to “Subscribe”? Indicative Tool.

Data Visualization 40

Data Visualization Analytic Tools User Testing Customer Experience 40