article thumbnail

How to use in-app messaging to retain your best customers

Intercom, Inc.

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

article thumbnail

How to Build Custom Funnel Reports in SaaS

Userpilot

Outbound marketing funnel reports help organizations evaluate the impact of and refine their outbound processes, for example, cold emailing. Wondering about the name? Just hit the share icon in the top right corner, enter the email addresses of the recipients, and type in the message. Funnel report in Userpilot.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Marketing-Led Growth: How It Differs From Other Growth Strategies?

Userpilot

Marketing-led growth vs. product-led growth Marketing-led growth strategy vs. sales-led growth strategy Sales-led growth is a business growth approach which, as the name suggests, centers on the sales process. Marketing campaigns and strategies tend to involve mostly one-way communication – they communicate the message to the users.

article thumbnail

Intercom’s product principles: Creating personal products by design

Intercom, Inc.

My team is focused on building and aligning various channels of communication between customers and end users to enable faster resolution – mediums like messaging, email, video/voice, and social channels. For example, the outbound composer in the new Inbox is designed according to a channel-first model.

article thumbnail

Sharpen your support strategy with the new Conversational Support Funnel report

Intercom, Inc.

How many proactive support messages are you sending versus how many people are seeking support? On the proactive support side, you can see how many outbound messages get delivered and how many get opened within a specified time period. That’s why we’re so excited to launch our new visual Conversational Support Funnel report.

article thumbnail

Creating An Enterprise SaaS Marketing Strategy

Userpilot

Enterprise SaaS marketing is the process of acquiring enterprise-level customers through various methods often centering around outbound marketing, account-based marketing (ABM), and paid advertising among other channels. When your marketing strategy focuses on outbound, it’s not so clear. What is enterprise SaaS marketing?

article thumbnail

In-context or out of touch: The future of online customer service

Intercom, Inc.

Efficient, personal support is the name of the game when it comes to closing this gap. Armed with contextual data, you can also create more personalized, and targeted customer experiences across the entire customer journey – from personalized proactive outbound messages to razor-accurate chatbot answers, and more.