UX Planet

FEBRUARY 25, 2024

Hi there, My name is [Your Name], and I design cool stuff. Best, [Your Name] ### Email Template 2: Portfolio Highlight Subject: See What I’ve Created! Hi [Recipient’s Name], I’m [Your Name], and I create designs that people love. Hey [Recipient’s Name], I noticed some websites or brands could use a little sparkle.

ChatGPT 86

ChatGPT User Testing Customer Feedback Research Software 86

Intercom, Inc.

NOVEMBER 5, 2018

And today, there’s one channel where more potential customers are than any place else: messaging and live chat. And because we talk to people via messaging all day, we’ve now come to expect to be able to talk to businesses that way too. 53% of buyers are more likely to buy from a business they can message”. What is live chat?

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Intercom, Inc.

JANUARY 25, 2022

Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Our customers recognize the Intercom name and are reassured they will always get the right help.”.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Product Talk

APRIL 5, 2023

Ellen’s name may sound familiar if you’re a regular Product Talk reader or member of the Continuous Discovery Habits community , because Ellen has been featured in a previous Product in Practice about involving engineers in discovery , she’s an active member of the CDH community, and she’s one of the newest instructors to join Product Talk Academy.

Engineering 217

Engineering Feedback Software Product Research Technical Review 217

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Identify highly engaged users in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96

Userpilot

FEBRUARY 25, 2024

Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration. A/B testing with tooltips with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

OCTOBER 15, 2023

One way to optimize product performance is by personalizing your marketing strategies for each user segment. Automated user onboarding reduces time to value by guiding users to the Aha! Contextual in-app messages help increase user engagement and drive account expansion. The name comes from the shape of the chart.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105

Userpilot

OCTOBER 22, 2023

When tracking usage patterns , you can proactively reach out to users on the verge of dormancy. You can re-engage these users using a targeted win-back email or push notification with personalized messaging. Or, you can conduct surveys (such as the NPS survey ) to better understand what your users need and satisfy those needs.

User Testing 105

User Testing Customer Experience Customer Feedback Analytic Tools 105

Userpilot

JANUARY 31, 2022

The difference between an in-app notification and a push notification lies in the user state they target (an in-app notification someone using the app while a push notification targets those who don’t currently have it open). A full-page message can instantly grab a user’s attention. Gathering user feedback.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

The Product Coalition

MARCH 15, 2020

Two people are going down street, one of them (let’s name her Jane) enters store A and the other (let’s name him Matt) store B. While segmentation makes your offering more relevant to certain groups, it is still very broad and requires more granularity and knowledge about your customers or users.

User Testing 79

User Testing Customer Feedback Customer Experience Product Research 79

Userpilot

FEBRUARY 15, 2023

Not all friction halts the customer experience or hampers the conversion process. Postfity adds a welcome message to gather data and use it to help frame the user experience. It may slow users down, but creates an overall personalized experience. Guides users on the next step in the onboarding process.

Product Research 98

Product Research Customer Experience User Friction Data Visualization 98

Userpilot

APRIL 7, 2024

Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the Aha moment? In SaaS, the Aha moment is the situation when the user experiences the product or feature value for the first time. This is likely to be different for different user personas.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 6, 2023

Customer journey analysis maps and dissects all user interactions with the product to remove friction from the user experience. Trends analysis tracks long-term changes in user behavior to guide product roadmap development. Product data analytics focuses on product performance and user behavior while inside the product.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

UX Planet

FEBRUARY 1, 2024

Unmasking Dark Patterns Photo by Ankit Singh on Unsplash Dark patterns are intentional design patterns used to deceive users and make them perform actions against their will. User experience design couldn’t stay on the sidelines and has assimilated some existing deceptive practices while inventing new ones.

UX 76

UX Travel Download Advertising 76

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. case studies, alternative pages, etc.).

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

NOVEMBER 2, 2023

This is different in PLG companies, where users have a chance to experience the product through free trials and free plans and pay only for advanced features or plans, which happens much later in the lifecycle. The advantage of emails over in-app messages is that they allow you to reach inactive users and win them back.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

JANUARY 15, 2024

TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs. Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations. Identify user experience gaps and reduce friction.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Product Innovation Educators

FEBRUARY 15, 2021

Four steps for product managers to make an awesome First Time User Experience. That has been our purpose from the beginning, and it is why I’m changing the name of the podcast to Product Masters Now. ” The logo will look the same—just the name is changing to Product Master Now. The entire user experience?

Customer Experience 70

Customer Experience UX User Friction Product Management 70

Userpilot

JUNE 8, 2022

The difference between the critical user journey maps and user experience journey maps is that the former prioritizes different aspects of a customer journey over others, while the latter monitors the overall customer experience across every touchpoint and channel. Critical user journey map vs user experience journey map.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

JANUARY 11, 2022

Slack’s entire onboarding system is filled with touches of gamification and personalization , which make the user experience that much more pleasant. So the first survey question gets you to put in your team name: The next question asks you to say what you’ll mainly be using Slack for.

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

JANUARY 29, 2023

Product experience (PX) refers to the entire customer journey within a product and how it shapes the customer’s perception of the product. It encompasses everything that shapes the user experience before and after the purchase. What is product experience? Consider a few of them. No credit card is required.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MAY 8, 2023

Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market. Product experience The term product experience (PX) may not be as popular in the SaaS industry as user experience (UX), but it’s equally important.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

APRIL 4, 2024

Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings. Also, you can get insights into problem areas within the user experience that cause churn.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JUNE 12, 2023

With this information, you can adjust your messaging , campaign channels, pricing , and other elements of your strategy. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

MARCH 29, 2024

Poor product-market fit : Potential users are likely to drop off early in the sales funnel if there’s a mismatch between their needs and what your product offers; a classic sign of poor product-market fit. Without targeted content, follow-ups, and engagement strategies, a poor user experience might cause you to lose them.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

MAY 3, 2023

Intercom is a robust tool for customer messaging and service automation. It helps product owners scale support and create a modern, personalized customer service experience. Intercom provides a range of tools to help users provide comprehensive customer support and communication. What is Intercom? Short vs. Long-form surveys.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

The Product Coalition

MARCH 15, 2023

For example, if you find that the average time to clear a check is increasing, you’ll want to investigate why that’s happening by investigating with qualitative research methods, like session replays as discussed above, and possibly provide some message warning your users of the extended time frame. Clear messaging.

Onboarding KPIs 131

Onboarding KPIs Analytic Tools Research Software Data Visualization 131

Userpilot

MARCH 28, 2024

It involves collecting data about user interactions with the product and analyzing it for patterns. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. The name comes from the shape of the chart visualizing user progress.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 28, 2022

Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. Spotify’s simple and consistent messaging flattens the learning curve. Userpilot can help you develop great UX design with in-app experiences. Get a demo to see how! What is good UX? The long answer is maybe.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

Userpilot

JANUARY 8, 2024

The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Begin with your happy users ; they already love your tool and wouldn’t mind telling people about it in exchange for a reward. Use visuals, videos, and clear messaging to capture the attention of your target audience.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. Messaging?—?the

User Testing 147

User Testing Product Research Product Marketing Customer Experience 147

Userpilot

APRIL 7, 2023

In this article, we’ll go through 9 types of survey questions and their examples that can help you get insightful feedback about your products and user experiences. These questions allow users to describe something in their own words without any limitations from the survey. How will you primarily use [your product name]?

Customer Feedback 96

Customer Feedback Data Visualization Feedback Software User Testing 96

The Product Coalition

MARCH 14, 2023

On top of that, you’re constantly struggling to find the right messaging in the app, continuously seeking feedback, and changing the text in the mockups numerous times. Overall, Cuppa would be an all-in-one solution for coffee lovers, providing a convenient and personalized experience for ordering and enjoying their favorite drinks.

ChatGPT 78

ChatGPT Feedback Software User Testing Customer Experience 78

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. CES surveys focus on understanding the customer experience and identifying friction points. Second, it helps you segment your users.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98