Alchemer Mobile

MAY 4, 2021

Surveys notoriously have low response rates, especially when using a legacy channel such as email. However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. One of the most common surveys brands deploy is the NPS survey. Bonus mobile survey tips and tricks.

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Userpilot

APRIL 29, 2024

How do you create a segmentation survey? A segmentation survey is used to gather the data necessary to segment customers. A market segmentation survey is a market research tool. In contrast, a customer segmentation survey focuses on existing customers and their characteristics. What is a segmentation survey?

Analytic Tools 79

Analytic Tools Research Software Feedback Software Product Research 79

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Types of surveys include: Customer Satisfaction Score (CSAT). Survey questions can be closed- or open-ended. Customer feedback surveys are a way of gathering user insights and sentiments about your product.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Product Research 91

Product Talk

SEPTEMBER 21, 2022

Today, I’m excited to announce my first step in correcting for that: We have launched our first ever CDH Benchmark Survey. But first, I want to tell you why this survey matters. First, I’d love for you to take the survey. There will be a total of 9 winners and your survey response enters you into the raffle.

Product Research 146

Product Research User Testing Testing Naming 146

Messages that Matter

AUGUST 26, 2024

Messages that Matter Messages that Matter Involve partners early and often throughout creation of your product messaging! It is the key to getting partners to embrace and amplify your B2B software product messaging. They are an excellent source of relevant information such as who is the No. 1 target buyer?

Messaging 40

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Intercom, Inc.

MARCH 30, 2022

That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Survey while staying on-brand: Customize your surveys to match your brand’s look and feel for a truly hallmark experience. Tailored online customer experiences are no longer optional.

Product Research 129

Product Research Data Visualization Customer Feedback Feedback Software 129

Intercom, Inc.

DECEMBER 14, 2022

We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Message style: More than one-third (35%) of people surveyed prefer to receive several shorter messages rather than longer paragraphs, with Millennials showing the strongest preference (49%).

User Testing 129

User Testing Data Visualization Customer Experience Customer Feedback 129

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 85

Product Research Feedback Software User Testing Customer Feedback 85

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Product Research 83

Product Research Feedback Software Analytic Tools Research Software 83

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. What is Intercom?

Data Visualization 71

Data Visualization Product Research Software Review Feedback Software 71

Intercom, Inc.

SEPTEMBER 26, 2018

This means crafting a message strategy that truly engages its recipients on a regular basis. Below, we share key best practices for customer engagement, the anatomy of a good message, and a few examples to get your juices flowing. The anatomy of an effective message. Example messages that facilitate customer engagement.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Alchemer Mobile

JULY 23, 2020

That’s where mobile in-app surveys come in handy. Below are some of the benefits of in-app surveys to gather customer feedback about curbside pickup. With in-app surveys, you can reach customers in real-time when the experience is still fresh. Trigger Surveys Based on Specific Behavior or Events.

Feedback Software 130

Feedback Software Product Research Customer Experience Customer Feedback 130

Intercom, Inc.

APRIL 4, 2022

Surveys – don’t just ask customers opinions, act on them. With Intercom Surveys, businesses can capture and act on customer feedback all within Intercom. Save survey replies and use the data to trigger campaigns, drive engagement, and optimize response rates. So sit back, relax, and let us show you our latest releases.

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 80

Feedback Software Messaging Customer Feedback Customer Experience 80

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 78

Product Research User Testing Feedback Software Customer Feedback 78

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 69

Customer Feedback User Testing Feedback Software Product Research 69

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Intercom, Inc.

DECEMBER 5, 2019

We’ve often said that the key to engaging your customers is to send the right message to the right person, at the right time. Take this 10-minute survey to let us know exactly what you need from our content to help you excel at your job in 2020. The post Inside Intercom survey – what content do you need to excel at your job?

Customer Feedback 156

Customer Feedback User Testing Messaging Customer Experience 156

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 84

Feedback Software Messaging Onboarding KPIs Customer Communications 84

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 74

Product Research Feedback Software Analytic Tools Data Visualization 74

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Customer Feedback 81

Customer Feedback Data Visualization Product Research User Testing 81

Revulytics

JUNE 14, 2018

This video will walk step-by-step through setting up a survey of users that meet specific targeting criteria with a Manual Campaign. How to set up a simple automatic campaign that will serve up a bigger survey from a third party provider.

Messaging 54

Messaging Feedback Software Product Research User Testing 54

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Product Research 83

Product Research Customer Feedback User Testing Customer Experience 83

Userpilot

SEPTEMBER 30, 2024

Solution : They used Userpilot's in-app surveys for feedback collection and beta tester recruitment, implemented in-app messaging for feature announcements , and leveraged product analytics to monitor performance and guide redesign decisions. Userpilot surveys help us to quickly collect some users. It's kinda tedious.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

MARCH 25, 2022

A continuous message testing process is essential for getting the most out of your product marketing efforts. But without running frequent tests or research on your messages, how can you know what language to use for conversions? In this post, you’ll discover the importance of message testing and how to get it right.

User Testing 86

User Testing Product Research Messaging Data Visualization 86

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Software Review 89

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 68

Customer Feedback Data Visualization Feedback Software User Testing 68

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 77

Data Visualization Feedback Software Customer Feedback User Testing 77

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? Whether you call them cancellation surveys, churn surveys, or exit surveys, these are simple tools anyone can use. What are exit surveys in SaaS? What are exit surveys in SaaS? The importance of using exit surveys.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Alchemer Mobile

MAY 19, 2023

It’s simply a way of sending an invitation to take a survey via a text message (SMS – Short Message Service) to somebody’s mobile device. Many customers use SMS campaigns for their Alchemer Survey distribution. Please note that Alchemer SMS campaigns can only reach mobile numbers in the USA and Canada.

Product Research 130

Product Research Messaging Customer Feedback User Testing 130

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 88

Feedback Software Product Research User Testing Customer Feedback 88

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 96

Customer Satisfaction User Testing Product Research Customer Feedback 96

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

eG Innovations

MARCH 31, 2021

Watch the webinar: We’ve brought in CTP, Barry Schiffer, EUC evangelist, Rachel Berry and digital workspace expert Eric Haarvastein to talk about what the survey results mean and what trends we’re seeing for the future of digital workspaces. The survey respondents know about this problem all too well. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Gainsight

APRIL 9, 2019

In-app messages are popping up everywhere and SaaS products are no exception. An in-app engagement can take many forms such as a guide, survey, or notification. Here are nine ways SaaS products are using in-app messages to drive user engagement. Salesforce used this in-app message to notify users of their improved setup.

Feedback Software 72

Feedback Software Analytic Tools Messaging Customer Experience 72