Intercom, Inc.

AUGUST 20, 2020

It taught me about just how swiftly technology can change economics, media and telecommunications. Again, with language and with millennials communicating and how most of our communication was being done through text messaging, it’s very different from how our parents and our grandparents grew up socializing.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Gainsight

NOVEMBER 2, 2020

Infobip is an application-to-person messaging platform. Which is to say, if your bank or any type of business sends you messages via SMS, Viber, WhatsApp, or email, there’s a good chance they used Infobip to do it. How Product-Led Growth Can Aid in International Expansion.

Telecommunications 52

Telecommunications Customer Experience Banking B2B 52

Usersnap

SEPTEMBER 19, 2023

AI can decrypt feedback messages with the speed and precision of a superhero. A telecommunications provider can leverage AI software to discover a specific network problem that has been affecting customers’ experiences, leading to dissatisfaction and churn. No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Userpilot

AUGUST 30, 2023

Demonstrate how to envision the complete user journey, manage user expectations, and harness the power of in-app messaging to drive user actions. Her core expertise includes: Positioning and messaging. Delve into the contrasting growth considerations of early-stage startups versus growth-stage scaleups. Product marketing.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

UX Studio

JULY 27, 2017

Even without a big budget, there are also cost-efficient sources: Public Facebook groups: Post ads here with a catchy message and a short summary of the research details (who you are, what you’re looking for, how long it will take, where etc.) But since you best know your product and business goals, it’s better to do it yourself.

User Testing 71

User Testing Research Software Product Research Customer Feedback 71

Alchemer Mobile

NOVEMBER 25, 2019

Robi Ganguly: So really what we helped our customer, Overstock, do before relaunching was identify the needs of their customers, help them navigate to prioritizing new features that they could launch successfully, and then understanding and pre-messaging about the things that they said no to and were taken away.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. I work mostly in the telecommunications sector, complex omnichannel services in which the interaction with the user was not exclusively digital.

Research Software 63

Research Software Feedback Software UX User Testing 63