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How to use in-app messaging to retain your best customers

Intercom, Inc.

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

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Microcopy UX: Tips and Examples for Great UX Writing

Userpilot

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Before releasing the microcopy to the world, test it, just like other aspects of the product. For example, run A/B and usability tests. Get the demo to see how!

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Messaging Strategies in SaaS: How To Tell the Product Story Through Consistent Messaging Across Different Channels?

Userpilot

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

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Onboarding Clients for Long-Term Retention: Process, Tips, & Examples

Userpilot

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

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UX Writing Examples: 6 Insider Tips for Impactful Microcopy

UX Planet

Microcopy is the information/instructional content in an app or a website that can be seen on sign-ins, forms, pop-ups, buttons, tips, etc. The next time you’re about to reach for Lorem Ipsum, go through these tips and try to complement your designs with a meaningful copy. What is UX Copy?

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Product in Practice: Assumption Testing with Engineers at Orion Labs

Product Talk

Ellen shares a specific example about missed messages. We’d gotten several different pieces of feedback from customers about being aware that new messages had arrived and being able to respond to them. Ellen says they examined different risks and things they’d have to test out. This was a major win for Ellen. Tweet This.

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Customer Onboarding Process Flow Chart: The Ultimate Guide (+Tips & Tools)

Userpilot

In our ultimate guide, we explore: What customer onboarding process flow chart is Why it’s important to have one What steps it should include Pro tips on how to streamline the onboarding process Best onboarding tools for the job So without further ado, let’s dive in! But this goes beyond being friendly and polite.