Mironov Consulting
SEPTEMBER 22, 2020
Have we named things correctly? That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc. Goal: See if sample users can complete a task. What inputs are we missing?
Userpilot
OCTOBER 26, 2023
These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Why is it important to calculate the ROI of a software system?
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Centercode
AUGUST 7, 2020
For QA managers, coverage is the name of the game. That means fewer show-stopping issues — and less damage control for your support team. Beef up your self-help documentation, support training, and videos with step-by-step processes and specific use cases from real-world customer testers. QA Managers.
Gainsight
OCTOBER 31, 2018
In The Book of Why , the author, Pearl, talks about the near-impossibility of the “counterfactual”—namely, analyzing what would have happened in the alternate decision path. “Sure those accounts did well, but were they going to do well anyway?”. Sure adoption went up, but wouldn’t that happen naturally?”.
Gainsight
AUGUST 24, 2020
What does a leader of Customer Success, Professional Services, Support, Training, etc. What’s In a Name? Just a week earlier, David Sakamoto , Vice President of Customer Success at GitLab, had a similar thought from the “post-sales” perspective: I’ve written about this quandary in the past. use as a title ?
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