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Tips for creating a great customer support experience during the holidays

Intercom, Inc.

Banners are a useful and unobtrusive way to highlight essential need-to-know information as your customers navigate around your site – such as cut-off dates for guaranteed delivery, holiday return policies, and even your company’s COVID-19 precautions – so your customers don’t need to contact your team or go digging to find important information.

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To PLG or not to PLG

The Product Coalition

With outbound enterprise sales, you need to reach out to many people to get some calls. Honesty is the best policy A huge benefit of PLG is it’s impossible to lie to yourself about what your clients want. I believe this thought goes through the mind of every founder who’s considering PLG.

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Built for you: Increased customizability, workspace security upgrades, custom objects in the Inbox, and more

Intercom, Inc.

Begin by sending a message template, as required by WhatsApp’s policy, then continue a one-to-one conversation for a more personal touch. comes a whole host of updates, including: Webhook topic support for all Outbound Message events across all content types in Intercom – including emails, Custom Bots, and Surveys, among others. .

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Podcast panel: Understanding the Conversational Support Funnel

Intercom, Inc.

” Or, “What’s your cancellation policy” And that’s like Groundhog Day stuff for the support team. This could even be like an outbound messaging type thing, where if someone is in a certain situation or stage or page on your app or whatever it is, you can alert them to known issues, things like bugs and so on.

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Chili Piper’s Co-Founder Alina Vandenberghe on bootstrapping your way to success

Intercom, Inc.

We also paid a lot of attention to market signals, and we went very bull-ish with no discount policy. When an SDR is with someone on the phone, especially outbound, and they are interested in doing a demo, they need to seize the moment. There’s never a discount at Chili Piper. When we started, our product was very niche.

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Deployment Choices for eG Enterprise

eG Innovations

An eG Enterprise deployment is secure yet hassle-free and does not require extensive policy and firewall reconfigurations to collect and communicate metrics. guide to decide the exact location where the eG manager should be installed in your environment for optimized performance at scale. What about security of the monitoring architecture?

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Top 10 AWS Services Explained With Use Cases

eG Innovations

You can schedule the placement of your containers across your cluster based on your resource needs, isolation policies, and availability requirements. You can permit access to the internal sites of your choice by funneling outbound traffic from a WorkSpace through a web filter. IT can quickly and easily configure and manage access.