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The Phenomenal Product Manager: Product Marketing versus Product Management

280 Group

The easiest way to think about the difference between these two is to think of them as inbound and outbound. Outbound (Product Marketing) makes sure that once these products are ready, they get launched and marketed effectively to the target customer base. The Phenomenal Product Manager helps you overcome these challenges.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

To achieve this seemingly elusive balance, it connects these three support layers and core capabilities: Proactive support that helps you get ahead of known problems before they reach your team using outbound messages , product tours , and mobile carousels. and “Which messages are most effective?” Business intelligence: Prodsight.

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

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Megatrend: Customer Success and Product Are Better Together

Gainsight

It’s important to] have a structured feedback process for product roadmap and development, as well ongoing feedback for improvements for increasing adoption and value,” said Toolika Kapur, a Global Vice President of Transitions & Empowerment Programs. . It’s about making day-to-day processes more streamlined and, well, more joyful.

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How our infrastructure scales alongside our customers

Intercom, Inc.

Search underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Outbound , Reporting , Resolution Bot , and our internal logging systems. . When roadmapping, scaling is a key input that every team considers. DynamoDB : We use DynamoDB sparingly for very high read and write use cases.

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Your Audience’s Real Roadmap Questions

Mironov Consulting

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

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The Activities of a Strategic Product Manager

ProductPlan

Product Roadmap. Next comes the product roadmap. Keep in mind that the roadmap should stay high-level and strategically focused. The roadmap needs to communicate the big picture to the organization — the initiatives that move the needle, expand markets, address competition, and create customer value. Product planning.