Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Product Culture

JANUARY 31, 2024

Some tips: Subscribe to my weekly Nano-letter: Sign Up Subscribe to One Thing Weekly Name * First Name Last Name Email * Our Privacy Policy * You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at bruce@productculture.com. Remote USA. Is that you?

Roadmap 52

Roadmap Naming Vision Presentation 52

Mind the Product

AUGUST 16, 2019

In this talk he shares what platforms can mean for our product strategies, and what his team learned as they discovered how to build a platform at Shopify. Brandon posits that looking for opportunities to create a product extension platform in your own product could have great impact. Platforms: An Integral Part of Strategy.

Data Visualization 163

Data Visualization Customer Experience Management Management 163

Product Innovation Educators

APRIL 15, 2024

After I left Amazon, one of my key clients was the Gates Foundation, and Greg Widmyer told me, “You do a really nice job taking the little strategies, inserts, and mechanisms from Amazon and delicately implementing them and influencing our work. I think you ought to write a book about it.” 25:12] Accelerate risk and value.

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User Testing Product Management Product Manager Product Research 114

Alchemer Mobile

MARCH 26, 2021

Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. Using customer feedback to prioritize your product roadmap might seem like an obvious strategy, but very few companies actually do it. Every company says they’re “customer-centric,” but very few actually are.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Bain Public

OCTOBER 4, 2022

(Montreal, Canada) – Paul Ortchanian , Founder and President/CEO of Bain Public , joins Paul Gebel , the host of Product Momentum podcast, to discuss the tactics required to navigate everyday challenges, and the career strategies needed to build reputational capital within organizations that enables an effective workflow. Episode Information.

Entertainment 52

Entertainment Customer Experience Leadership B2B 52

The Product Coalition

DECEMBER 29, 2021

Credits to Egor Koshman With no further due, here are the books that influenced my thinking (with one favorite quote and a short summary each) : Good Strategy/Bad Strategy (By Richard Rumelt) “The kernel of a strategy contains three elements: a diagnosis, a guiding policy, and coherent action.”

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The Product Coalition

OCTOBER 8, 2023

Effective Moderation Implementing robust moderation mechanisms ensures content quality and a positive user experience. Educate users about your commitment to data security and transparency in your privacy policies. Implement a user-friendly content submission process to make it easy for users to contribute.

Data Visualization 134

Data Visualization Reporting Tools Feedback Software Customer Feedback 134

Dear Strategy

FEBRUARY 3, 2020

On this episode of Dear Strategy, we analyze a story about trying to use a coupon at a retail store, only to find out that certain brands have been excluded. In other words, manufacturers of “premium” products want their end-user pricing to support that position. ” MSRP is exactly what the name implies.

Advertising 52

Advertising Branding Government Positioning 52

Bain Public

OCTOBER 25, 2022

Many CEOs will tell you that they’re the best-informed people when it comes to knowing what customers need — and that they’re in the best position to drive decisions on product priorities. What happens here is that these expectations and this type of behaviour become the primary contributor to product strategy gridlock.

Leadership 52

Leadership UX Events Customer Experience 52

UX Studio

MAY 30, 2023

By doing this, you can continuously improve your product, create more value, and positively impact their lives. Instead of trying to hook them, think about the potential mental health effects your platform can cause and how to ensure they are positive. Why did they choose your product? The post How to increase trust through UX design?

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UX Reporting Tools Data Visualization Research Software 97

The Product Coalition

MAY 18, 2022

People should set guidelines for changes and continuous improvement, so product benefits will support the business objectives and strategy of firms. Besides, it’s easier for software development teams to see how their actions impact positive results.

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Reporting Tools Software Developers Software Development Feedback Software 136

Dear Strategy

JANUARY 6, 2020

The idea is to use real-life stories and experiences to help illustrate strategies that work, strategies that don’t work, and everything in between. Dear Strategy: “I recently bought an item online from a fairly large retailer. What are your thoughts on this strategy?”. But the real question is, is this a good strategy?

User Testing 52

User Testing Customer Experience Advertising Customer Satisfaction 52

The Product Coalition

JANUARY 12, 2023

To remain competitive, organizations must be able to adopt digital transformation strategies that are agile, scalable, secure, and cost-effective. Cultural Transformation Cultural transformation is the process of changing organizational culture to better align with the organization’s strategy, mission, and values.

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Artificial Inteligence Data Visualization Analytic Tools Research Software 136

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. Together that stabilizes the product enabling us to pursue long-term strategy goals.

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User Testing Product Research Customer Experience Customer Feedback 79

Antwak Blog

MARCH 26, 2021

Bid strategy. Webmasters must comply with Google’s webmaster policies, as well as the AdSense program policy. Max out your ad positioning. The amount may vary, depends on the advertisers and hence you may receive different amounts at different times. Google Adsense work in three simple steps: Make your ad space.

Advertising 52

Advertising Blog Reference Engineering 52

Product Management Unpacked

JULY 19, 2018

I have worked in 14 startups, founded four, and have held executive positions for better than two-thirds of my career. They directly manage a product’s strategic positioning in the marketplace, the creation of collateral materials, and the ongoing evaluation on how to best present the product to potential customers.

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Reporting Tools Technical Review User Testing Research Software 109

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. As we know, we’re in the middle of a tech industry slowdown.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

ProductPlan

DECEMBER 3, 2020

Then we will discuss a few simple strategies you can implement to help you overcome your own biases as you strive to build better products. Avoiding False Positives of Survivor Bias. This is because active, engaged users are more positive and engaged. In this post, we explore the impact of cognitive biases.

User Testing 105

User Testing Product Management Product Manager Customer Experience 105

Gainsight

AUGUST 5, 2022

You learned about other roles where your experience in CS can be a springboard for those positions. If you have these in your toolbox, in addition to other skills you learn along the way, there is no doubt that you can rise to the next level of CS or transition into another position. . However, you aren’t sure of the path to get there.

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Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Department of Product

SEPTEMBER 14, 2023

Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. NN Group) Strategy – Product vs. distribution: which one is more important? I had a realization yesterday over coffee with a friend.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

SEPTEMBER 4, 2020

So you can imagine the culture shock I experienced when I took a graphic designer position with a large technology organization in New York City. Articulate Plans, Strategies, Objectives, and Goals To understand clearly what kind of design system to build, it was essential to articulate strategies and plans to the product team.

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Weak Development Team Systems Review Customer Experience Software Review 126

Bain Public

SEPTEMBER 28, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public, will lead two panels as both a panelist and moderator at South Summit 2021 on October 5th-7th in Madrid, Spain. He is a pro in injecting strategies and tactics to monetize his client's businesses. About South Summit.

User Friction 52

User Friction User Testing Customer Experience Startups 52

The Product Coalition

OCTOBER 19, 2020

The upstart positioned itself to capitalize off of these forces, while Blockbuster ignored them at its peril. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. Of course, the lesson here is: innovate or die.

Technical Review 168

Technical Review Analytic Tools Research Software Automotive 168

Mind the Product

NOVEMBER 30, 2017

The GDPR introduces the statutory position of Data Protection Officer (DPO), with the task of ensuring that a business complies with GDPR. Likewise your privacy policies and data protection policies may need to be reviewed. Why am I writing about this for the Mind the Product blog? What Does a Data Protection Officer do?

Data Visualization 87

Data Visualization Technical Review Reporting Tools Technical Advisors 87

Dear Strategy

JULY 8, 2020

On this episode of Dear Strategy, we analyze how customers feel about products that fail outside of their standard warranty periods but long before their normal expected lives. And, of course, is it a good strategy? At least on the surface, that doesn’t seem like it would be a workable strategy. Dear Strategy: Episode 115.

Customer Experience 52

Customer Experience Workshop Strategy Positioning 52

Mind the Product

APRIL 16, 2018

Second, they considered the idea of changing policies, because the business models that they used didn’t always work for pro users. Next, they changed their policies. All of these changes yielded very positive results. Finally, they considered changing their platform and investing in other potential pro users.

User Testing 76

User Testing Customer Feedback Customer Experience Feedback Software 76

The Product Coalition

OCTOBER 22, 2018

Who comes up with the strategy? As well as the strategy being created internally, I found some great research into team feedback by Troy Stevenson who is the former VP of customer loyalty at eBay. Get a Product Feedback Policy in placeThis is something we have seen a lot of SaaS companies putting in place this year.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Intercom, Inc.

FEBRUARY 9, 2021

We have some strategies in the works to continue to help add more value to our customers by leveraging chatbots and automation, but our #1 goal is to ensure it doesn’t take away from our customers’ experience,” said Jean-Bernard.

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User Testing Reporting Tools Customer Feedback Customer Experience 222

The Product Coalition

MAY 27, 2021

While you don’t have access to the data to back up your suggestions, you should be in a position to come up with a hypothesis. What they want to know: They want to know how you respond to negative experiences, but it’s important to select an experience that ended positively for you. The hard part won’t be picking one.

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Weak Development Team User Testing Product Management Product Manager 161

ProductPlan

NOVEMBER 3, 2021

You also want to communicate not only your tactical requirements but the strategy and vision for the product. The improvement came in their process of articulating strategy to their product team. Now let me give you a few tips for incorporating this strategy into your process. What is this data telling us?

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Weak Development Team Product Research Customer Feedback Feedback Software 98

BrainMates

FEBRUARY 12, 2020

Here’s two different ways of describing it: A “Firm’s policy or strategy guided by market trends and customer needs instead of the firm’s productive capacity or current products.” “Using market knowledge to determine the corporate strategy of an organization. ” (BusinessDictionary.com ).

Marketing 59

Marketing User Testing Research Software Product Research 59

BrainMates

DECEMBER 7, 2021

Many reasons have been posited for this shortage from border closures to economic growth drivers. Whether for or against the policy, one question, however, remains, how large of an organisation do you need to be to absorb the time cost of developing junior members fresh out of university? Recruit and train from within.

Software Review 52

Software Review Technical Review Systems Review Customer Experience 52

Intercom, Inc.

MAY 4, 2018

Regular, open career conversations can be an effective strategy for this. By gaining a better understanding of the various roles available to them, your team member will have more clarity about the specific skills and experience they can start building to pursue the positions they’re most interested in.

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Weak Development Team User Testing Customer Feedback Customer Experience 223

ProductPlan

NOVEMBER 3, 2021

When you understand and recognize these reasons, you position yourself to address and overcome them. He truly believed he’d built an organization that empowered the product department to lead the strategy. But the resistance to change management can negatively affect this excitement. But in practice, that wasn’t the case.

Customer Experience 96

Customer Experience Agile Management Management 96

The Product Coalition

APRIL 7, 2021

But I’ve also seen the steady, positive changes over time happening at bigger companies like Facebook and Visa to better support women. Corporate Different companies have different policies, but taking time off inherently makes it that much more difficult to eventually move up. How can more companies take part in this initiative?

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Reporting Tools Technology Embedded Analytics Leadership 78

Generation Focus

APRIL 4, 2019

We’ve spent time investigating the underlying causes of this issue and fool-proofing the outreach strategies that can give you the best chances of success in finding and engaging the people you need. Opening up your criteria even in small ways may lead you to find participants that surprise you in a positive way.

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