The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. Growing a successful product that continually evolves to meet changing user needs isn’t easy. A quick litmus test for whether or not a problem is worth solving might look like: How many people are experiencing this problem?

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User Testing Feedback Software Research Software Customer Experience 147

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Product Talk

MARCH 2, 2022

Creating frequent touch points with customers is one of the core tenets of continuous discovery. I’ve often said that I believe interviewing customers frequently and consistently is a keystone habit. They get better at connecting what they’re learning from their research activities to the product decisions they’re making.

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User Friction Customer Experience User Testing Product Research 238

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Product Culture

MAY 17, 2023

Successful product people work hard on market fit: What problems might lead customers to test or buy their product? How many customers would potentially do the same? For more information about our privacy practices please visit our Privacy Policy here. It’s all hypothesis until fit happens. Tell me a story.

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User Testing Roadmap Marketing Naming 52

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business.

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User Testing Feedback Software Customer Feedback User Friction 60

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences.

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Artificial Inteligence Reporting Tools Feedback Software Research Software 144

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers® Insurance serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 85

User Testing Research Software Product Research Feedback Software 85

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 98

Data Visualization Analytic Tools Research Software Customer Experience 98

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Access to customer data is limited to authorized employees who require it for their job. Data access.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Centercode

OCTOBER 14, 2020

In a recent Betabound poll, 64% of consumers reported increasing their office tech usage. Validating your product’s ability to connect to and communicate with other home-office devices requires thorough, constant testing (and iteration) across thousands of diverse use cases. Industry Challenges. Your Path to Success.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. That’s why carving out a process for collecting, reviewing, responding to, and taking action on feedback is critical. Website down?

Product Research 56

Product Research Feedback Loop Customer Feedback User Testing 56

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Gainsight

MARCH 27, 2019

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Now imagine that your customers are experiencing this disappointment, day-in, day-out. They’re providing you with high-quality feedback and you aren’t responding to them, you aren’t closing the loop. 2: Set Expectations.

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User Testing Customer Feedback Feedback Software Customer Experience 78

The Product Coalition

OCTOBER 13, 2021

In the article, I’ll cover the most significant mobile software testing types to bear in mind on the digital transformation journey. as well as the industry, target audience, and distribution channel, the testing process will differ. Functional testing As practice shows, mobile users are intolerant to low-quality software ?

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User Testing Product Research Testing Weak Development Team 130

Mind the Product

APRIL 16, 2018

He graciously joined us at ProductTank NYC to talk about some interesting work his team had done to address the needs of a customer segment which they had not fully supported until recently – Pro users. To showcase a “classic” customer, Matthew uses the example of his friend Sarah, who runs a home organizing business.

User Testing 75

User Testing Customer Feedback Customer Experience Feedback Software 75

Product Culture

APRIL 19, 2023

As savvy Product people, we are eager to talk to customers, but it’s hard. How can you fit all of that into your week? For more information about our privacy practices please visit our Privacy Policy here. Don’t wait until you have a research question. It’s a lot of work. We will treat your information with respect.

User Testing 52

User Testing Customer Experience Naming Research Software 52

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. What are we going to do next? one of our developers asked. What are we going to do next?

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

Mironov Consulting

DECEMBER 17, 2023

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  What Have We Committed To?   (Repeat every quarter.)

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. The ability to stress Intercom to the point of breaking, without customer impact, is the ideal. We knew this was a bad customer experience.

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User Testing Customer Experience Testing Customer Communications 204

The Product Coalition

MAY 9, 2023

Why NOT to PLG I’ll start off by saying that even though we went with PLG, I still don’t think it’s the best choice for most startups: First of all, it’s not a good fit for many companies and products. years and more to get any consistent flow of customers going. Each of them individually is just so unexpectedly time-consuming.

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User Testing Feedback Software Analytic Tools Outbound 148

The Product Coalition

SEPTEMBER 28, 2022

Without well-researched facts that are based on reality for your company and customers ( insights ), you won’t make good decisions. Using the ‘Kernel’ from Richard Rumelt’s ‘Good Strategy/Bad Strategy’, specifically insights and developing a guiding policy allows you to enable your team and avoid micro-managing.

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Weak Development Team Product Strategy Strategy Product Research 136

The Product Coalition

JANUARY 13, 2019

You’re pretty switched on and clued up and so you realize that one of the key factors for growth is tapping into all that product feedback you’ve been collecting. Now you’re probably faced with a pretty important question: Who, exactly, is going to manage this feedback? It doesn’t have the context.

User Testing 61

User Testing Customer Feedback Feedback Software Customer Experience 61

Product Innovation Educators

APRIL 15, 2024

They created value propositions for customers by doing the exact opposite of what the industry did. It was all customer-unfriendly. They start with the customer and work backward. Kevin and I, from a first-principles standpoint, redesigned a Working Backwards process that fit T-Mobile. Start with customer centricity.

User Testing 114

User Testing Product Management Product Manager Product Research 114

Product Management Unpacked

JULY 16, 2020

“I’m obsessed with building successful products — and the key is getting the right information directly from potential buyers and users of the product. My focus is on standardizing the product roles and building a playbook of methods to ensure that every product decision is based on its impact on customers.”.

Product Research 182

Product Research User Testing Research Software Product Management 182

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services? Trust is, therefore, relational and involves communication.

UX 97

UX Reporting Tools Data Visualization Research Software 97

The Product Coalition

SEPTEMBER 5, 2018

Leading B2B SaaS companies are changing how products are made, how companies are built & how their customers are treated by welcoming product feedback in the right way. We now enable over 1 million people to give and use product feedback effectively which is having a huge impact on how B2B SaaS products are built around the globe.

Feedback Software 60

Feedback Software User Testing B2B Customer Feedback 60

Intercom, Inc.

NOVEMBER 30, 2022

As we approach the holiday season, your support team will no doubt be looking for ways to become more efficient, more effective, and less strapped for time – all while maximizing customer satisfaction. . Power up your conversations with custom objects in the next-gen Inbox. Here’s what we built for you in November.

Customer Experience 104

Customer Experience User Testing Customer Feedback Data Visualization 104

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Aetna dramatically increased usability and user engagement.

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User Testing Research Software Market Research Product Research 66

Pragmatic Marketing

DECEMBER 10, 2017

Even though it was frustrating, I understood why the software vendor was trying to gather customer feedback—to help with 2018 planning. The experience also drove me to write this article on what I consider to be best practices for gathering customer feedback. Gathering customer feedback should be a constant.

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User Testing Customer Feedback Feedback Software Customer Experience 70

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

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Feedback Software Customer Experience Research Software Customer Feedback 98

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. the product/market fit. Customers didn’t understand the app’s value, and sales were low. But it’s possible to avoid this outcome with a crucial and effective methodology called customer development plan.

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User Testing Customer Feedback Product Research Customer Experience 60

Userzoom

MARCH 26, 2020

In order to get realistic insights, you need to provide enough information so users aren’t guessing what they need to do, while also not providing too much information and biasing their chance of succeeding. This is why a little forethought and a simple template is a great way for researchers and teams to get on the same page.

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User Testing Product Research Research Software Data Visualization 94