Mironov Consulting
SEPTEMBER 22, 2020
That includes fully tested software, documentation, pricing/packaging, part numbers, marketing assets, targeted lead gen, competitive intelligence, support training, problem escalation, partner/channel materials, etc. No BS, no positioning, no obfuscation. You can pick whatever stages and artifacts fit your situation.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
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ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
Userpilot
OCTOBER 26, 2023
TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. While it’s important to be positive, it would be really naive to think that you’re going to realize 100% of the possible benefits, not immediately anyway.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. I was in this position years ago. Again, I am not saying this is the only way a product organization would look, but this is a possibility.
Mind the Product
NOVEMBER 30, 2017
The GDPR introduces the statutory position of Data Protection Officer (DPO), with the task of ensuring that a business complies with GDPR. If you choose an employee you are legally obliged to give them support, training and resources, and you should give them time to do their job. Why Product Needs to Care.
ProductPlan
AUGUST 1, 2019
Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible. The benefits of customer loyalty.
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