Userpilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. Trigger customer surveys contextually when it makes sense in the user journey. Ask one question at a time to avoid survey fatigue.

Product Research 98

Product Research User Testing Feedback Software Customer Experience 98

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Product Research 98

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Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. TL;DR An exit or cancellation survey is a questionnaire you send to users to understand their reasons for churning.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

Alchemer Mobile

JULY 23, 2020

That’s where mobile in-app surveys come in handy. Below are some of the benefits of in-app surveys to gather customer feedback about curbside pickup. With in-app surveys, you can reach customers in real-time when the experience is still fresh. Trigger Surveys Based on Specific Behavior or Events.

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Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Sachin Rekhi

AUGUST 7, 2019

Positioning, while classically considered part of the marketing world, is absolutely essential for every product manager to understand. Positioning refers to the place that a brand occupies in the minds of customers and its perceived differentiation from its competitors. The traditional approach is to develop a positioning statement.

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Userpilot

NOVEMBER 9, 2022

NPS vs CSAT surveys: which is better for measuring customer satisfaction? Keep reading to learn: Pros and cons of NPS and CSAT surveys. How to build CSAT and NPS surveys. Send NPS surveys to customers who’ve had a recent experience with your product or service. A follow-up qualitative question for NPS surveys.

Customer Satisfaction 98

Customer Satisfaction Onboarding KPIs Customer Feedback Product Research 98

Gainsight

JUNE 24, 2022

Anyone who knows me knows that I’m an annoyingly-positive optimist. So a couple of weeks ago, I sent out a survey to Private Equity and Venture Capital investors to see what’s on their minds. At the end of the survey, I asked several open-ended questions about initiative prioritization in their SaaS portfolios. In Conclusion.

Customer Experience 98

Customer Experience Positioning Marketing 98

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

User Testing 98

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Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Gainsight

APRIL 30, 2021

As such, we at Gainsight regularly survey the CS network to understand what we’re all learning together. In our most recent survey, we took away the following seven insights. They know “how” – how a Sales professional could position the value delivered to date and the potential value. Who owns the renewal?”).

Product Research 98

Product Research Customer Feedback Customer Experience Enterprise 98

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan. Retarget based on shifts in sentiment.

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User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

MARCH 25, 2024

Act on insights to drive positive sentiment. It encompasses the opinions and feelings of customers, which can be positive, negative , or neutral. to identify positive or negative words and phrases and issue a sentiment score. You can do this by launching in-app surveys that measure customer satisfaction with smiley faces.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Alchemer Mobile

MARCH 13, 2024

Vandegriff recognized for exceptional leadership of technology and teams, positively impacting Alchemer customers LOUISVILLE, COLORADO, March 13, 2024 – Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award.

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UX Planet

DECEMBER 15, 2023

Importance of Portfolios in Hiring Decisions: In a survey of hiring managers in the design field, over 70% indicated that a candidate’s portfolio is the most critical factor in their hiring decision. But how do you elevate your portfolio from ‘good’ to ‘exceptional’? This builds trust and adds an element of credibility to your work.

Positioning 52

Positioning Feedback Software Research Software User Testing 52

Alchemer Mobile

MAY 12, 2022

Brands were still eager to talk to their consumers, but the 2021 data story paints an interesting picture around caution in their approach, particularly around surveys. The average survey response for Home was 3%, much lower than the overall average of 13%. While interactions were up, surveys didn’t quite hit the overall benchmark.

Data Visualization 264

Data Visualization User Testing Feedback Software Reporting Tools 264

Nulab

SEPTEMBER 22, 2021

Competitive positioning is a way to assess the market, suss out your competition, and work out whether your offering is a viable means of making money. Research part 1: Qualitative research for competitive positioning. Any good positioning strategy begins with plenty of research. Define your competitive positioning approach.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! If you’d like to see an example of a ready-made CES survey, come and use our CES survey template right away. How Do I Calculate Customer Effort Score (CES survey)? Tips for building CES Surveys When To Use CES VS. CSAT VS. NPS?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Alchemer Mobile

DECEMBER 13, 2023

This first-hand feedback will tell you why customers are leaving and how current customers in similar positions can be saved. When a customer gives notice of cancellation, you can ask them to take a survey about how they are feeling and why. Good questions to ask in this survey include: • Would you consider us in the future?

Customer Feedback 130

Customer Feedback User Testing Feedback Software Product Research 130

Usersnap

JUNE 24, 2022

Positive review response examples provide proof to the entire audience that your business is reliable. Just as we’ve seen with the user feedback we get from our customers, there’s a tendency for users to review a negative experience rather than a positive one. This leads to the positive reviewers feeling a bit neglected.

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Hotjar’s session recording. Plus : $32/month.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Usersnap

JANUARY 25, 2021

One survey notes that 75% of people have tried new brands or shopping methods, and the majority plan to continue these new habits. If stores carry both brands, they’ve positioned themselves to be more secure. Take these big surveys and look for ways to apply them to your market. Consumer habits and changes.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JULY 5, 2023

Use Net Promoter Score (NPS) surveys to identify what retains your loyal customers and capitalize on them. Send CSAT surveys to measure overall customer satisfaction with your product. Analyze and act on customer survey data to identify patterns and make data-driven strategies. Create welcome surveys in Userpilot.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98