How to Improve the Customer Service With the Help of UX

StudioTeam

As a UX researcher, I’ve had many opportunities to collaborate with people from different roles. While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. Customer service as a resource for UX.

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6 Product Positioning Strategies Misconceptions in a SaaS Business (and What You Can Do About Them)

Userpilot

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. They fail to position themselves on the market clearly and instead of creating their own ‘blue ocean’ (if you haven’t read ‘The Blue Ocean Strategy’ – you should!) – and, as a result – often fail to sell a great product.

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Measuring the real world impact of UX during a global pandemic

TryMyUI

How did Canada's Revenue Agency use UX to positively impact the lives of countless Canadian citizens in need of emergency financial aid due to the COVID-19 pandemic? The post Measuring the real world impact of UX during a global pandemic appeared first on TryMyUI Blog. Partners & Stories Practicing UX Research TryMyUI UXspresso Case Study COVID-19 Usability UX

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Six predictions for the UX and CX industries in 2020

Userzoom

Therefore, I have asked six of UserZoom’s brightest minds (who also happened to be willing to stake their hard-earned reputations on these predictions) about how they think the CX and UX landscapes will shape up in 2020. Here are a few teasers of what’s to come: We can look forward to a further blossoming of the CX and UX relationship, where we move past the collection of pure attitudinal data towards a more holistic overview of experiences using quant and qual research.

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AI UX: 7 Principles of Designing Good AI Products

UX Studio

In this article, I will go through the seven basic AI UX principles products should follow. Here follow my seven principles of AI UX. Thus reads the first principle of AI UX. We see our job as a UX team as helping people understand how machines work so they can use them better. These recommendation engines were the first AI UX many people encountered, many years ago. Self-driving cars provide another good example of AI UX. The seven principles of AI UX.

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All You Need To Know About UX Team Structure

UX Studio

Companies have finally started to take UX seriously. As more and more UX designers and researchers get hired to make products better, we must think about how to best organize them. What does the ideal UX team structure look like? What three main disciplines form UX? If you’ve dipped your toes into the UX realm, you’ve probably met people of various different fields. UX Research. Well, we have said this before and will say it again: UX is a team sport.

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Four top challenges UX teams face in 2020 and how to solve them

Userzoom

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

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Product Manager’s Guide To UX Research

StudioTeam

Want to do UX research for a product without enough time or knowledge? This article will show the ideal way to do UX research , and will introduce the cost benefit, low-budget version too. This article will provide a guideline to do UX research the right way. It will also break down some basic concepts related to UX research. . What is UX research? Most simply: UX research gets feedback from target audience/users about a product. UX survey.

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Gamification In UX

UX Studio

Gamification in UX predates what we thought of as its beginnings. UX” falls in the same category, as Donald Norman mentioned the term “user experience” for the first time in 1993 (when he changed his title from User Interface Architect to User Experience Architect). So why still treat the subject gamification in UX? Here at UX studio , we think that when creating user experience, a well-built motivational design makes gamification indispensable. Other Web App UX

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5 psychology principles for better UX design

TryMyUI

Knowledge of psychological principles can help us design better user experiences – ones that are easier for people to use and understand, that impart positive feelings to users, and that nudge them towards the right pathways or actions. The post 5 psychology principles for better UX design appeared first on TryMyUI Blog. Musings Design Psychology UX Design

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Six ecommerce UX trends for 2018

Userzoom

Ecommerce is constantly evolving and from a UX perspective, I think we’ve generally been moving in a positive direction. In this post, I’ll pick out a few UX trends I’ve noticed on ecommerce sites over the past year, and some things to watch out for in 2018. With checkout UX being a clear source of friction in ecommerce, it’s natural that retailers are looking to try and make checkout completion as easy as possible through easy payment options.

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The role of UX research now and beyond the COVID-19 pandemic

Userzoom

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Bring together UX, product, analytics, optimisation, and marketing teams and talk about the roadmap. How to transition to remote UX research. The post The role of UX research now and beyond the COVID-19 pandemic appeared first on UserZoom.

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How To Measure UI/UX Design Impact On Business (+ Our Own Experience)

Usersnap

Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design? Or how would UI/UX contribute to business growth? . Why And When Should You Update UI/UX? The UI/UX design of software and applications helps improve customer experience and satisfaction. We decided to create a brand new UI/UX design. Defining Success Metrics For UI/UX. User feedback can help indicate if the design result is positive or negative. .

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5 UX Best Practices For Successful Self-tracking Apps

UX Studio

But how to make a successful self-tracking app with good UX? UX best practices in self-tracking apps. 5 UX best practices in self-tracking apps. We at UX studio use these methods to design a smooth user journey. Some apps serving these needs already use gamification to distract users’ attention from these negative feelings and provide them with some positivity. Let’s see some UX best practices for data visualization in your self-tracking app dashboards.

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Four psychology principles every UX designer should know

Userzoom

There’s a darn good reason why there are so many PSYCHOLOGY+UX articles floating around. Even though you no longer need to be a psychologist to be a user researcher, if you’ve arrived at a UX career through a path in visual design, you might be missing out on some core psychology knowledge to help you make better design decisions. This was before I knew that UX was all the rage, which would marry my loves of human-centered research and product design.

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The Most Common UX Writing Mistakes (And How To Avoid Them)

Userpilot

Recently, more and more SaaS companies have started to see the value in great UX writing. We’re going to look at some of the biggest UX writing mistakes you can make. Good UX writing can drastically improve user adoption, feature activation, and increase retention. I’ve analyzed a lot of in-app copy and drawn up this list of the most common UX writing mistakes. Let’s get started… UX writing mistake #1: Sounding like a robot.

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The Lean UX Process

Product Bookshelf

Lean UX: Designing Great Products with Agile Teams by Jeff Gothelf. Lean UX Principles. Lean UX is the way you do design in an Agile process. Lean UX teams work “collaboratively, iteratively, and in parallel, with few handoffs, minimal deliverables, and a focus on working software and market feedback.” Lean UX focuses on shared understanding that is embodied in working software which can be tested with users rather than detailed design documentation.

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James Barley, Head of UX Research at Auto Trader, on ‘UX Research for the Masses’ [Video]

Userzoom

Head of UX Research, James Barley, showcases how he’s worked to democratize research at Auto Trader over the last couple of years, by making it more visible and understandable throughout the whole business. I’ve been heading up UX Research at Auto Trader now for the last couple of years. Obviously, I’ve got representative of UX making some detailed notes. And also we have a UX metrics tool called Content Square.

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Designing UX In An App For People With Disabilities — UX Case Study

UX Studio

We also had a very tight deadline to have a positive impact on the product. Check out Dan’s article on gamification in UX. Timi wrote a great article about her favorite 3 UX workshops. I wrote another article in the subject of UX for social good – check that out, too! Learn more about UX. If you haven’t done it yet, make sure to download our free ebook , a quick guide to UX and the way we work. Case Study UX Research

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UX Confessions – Does A UX Personality Type Exist?

UX Studio

As a UX researcher, I am constantly looking for patterns. Can we define a UX personality type? At UX studio, Luca Morovián and Rui Ramalhete work as designers and Ági Kiss as a researcher in UX. They agreed to share some bits of their stories to help answer the question: does an ideal UX personality type exist? I wondered how and why did these three decide to jump into UX? I wanted to change career path, so I started applying for different positions.

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Why you need to test UX with non-users

Userzoom

This fitness app is sort of popular, but there hasn’t been any solid user experience (UX) research done in a while and it definitely could use some improvement. I imagine you might start by looking at existing UX metrics — whatever you’ve got in terms of analytics, customer surveys, and ratings. UX teams often conduct research with existing customers because that’s easiest — and, of course, customer input is valuable. (So, Reason 1: Customers are positively biased.

Post Webinar Q&A: How to get executive buy-in for UX

Userzoom

It’s never a bad time to convince your executives that UX is something that they should care about, but it is especially important right now as companies focus on making budgets go further and cutting costs. As practitioners, it often falls to us to educate key stakeholders in the organization about the value UX delivers. Director of UX Research at UserZoom – was kind enough to answer them. Question: My company understands the value of UX and does support research.

Microcopy Matters – How We Improved Our UX Writing and You Can Too

UX Studio

That makes us improve constantly at UX Studio. I realized that even though writing copy forms part of our everyday, even as UX designers, we still don’t consider it an integral enough part of designing products in general. So, I decided to share the thoughts from the book with the guys at UX Studio. We at UX Studio often do that. Again, use your users’ words, and remind them what positive outcomes they can gain by using your product.

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How Sustainably Does UX Research On A Limited Budget

The Product Coalition

According to Jenny Björkman, UX Lead at Sustainably The cost implications of doing user experience (UX) design without a testing phase can put the future of any company at risk. imagine the cost savings had they included a UX research phase beforehand in their project plan. Jenny Björkman, is the UX Lead at Sustainably , where she’s charged with delivering delightful digital experiences for what many regard as one of the most exciting fintech services in the UK.

Alfonso de la Nuez on ‘Why and How to Democratize UX Research’

Userzoom

Alfonso de la Nuez, UserZoom’s Co-founder and Co-CEO, discusses how we now live in a world of digital experiences and in order for modern companies to survive, they need to democratize UX insights throughout the entire organisation. . All right, so are we ready to democratize the UX insights? And while the early adopters have really paid a lot of attention to design and to UX, some of these other companies, you know, it’s taken them a little longer to get there.

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Utilizing UX and SEO for Better Marketing Results

Userzoom

How to employ UX and SEO for better marketing results. Let’s take a look at two of them and how you can use them for better marketing results: UX and SEO. Keep these UX & SEO tips in mind as you develop and execute your marketing strategy Click To Tweet. UX, or user experience, is all about making a customer’s experience with your digital presence as positive as possible. Digital marketing strategies must include strong consideration of both UX and SEO.

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How Can UX Save The World – Products For Social Change

UX Studio

As a product person, have you ever dreamt about having a positive effect on society? To save the world as a UX designer or product manager? This article will show a few products aiming to change society in a positive way. At UX studio , we did a lab project for solving an everyday problem in Africa. Do “small” things to have a positive impact on the lives of people in need. At UX studio , we made 50 portions of food for homeless people.

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How to Write & Format Your Resume For a Product Manager Position

The Product Coalition

Sure, there are some junior positions out there that can be reached with a few months’ experience and a prestigious certification. However, most of the time professionals who undertake the transition aim to build the following story with their resume: their gradual acquisition of product skills across different positions and functions. This means tailoring your documents to reflect the industry, company and position that you are applying for.

What augmented analytics mean to UX/UI design

Imaginary Cloud - Design

However, it's essential that businesses don't underestimate those tools' UX design. UX and UI designers too can’t continue to ignore the augmented analytics paradigm. So, let’s now dive into how conversational interactions impact UX, what challenges and possibilities they bring and how to properly design them. This limits the situations in which audio interactions are positive to a couple of scenarios, like driving a car alone or taking a shower, for instance.

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6 Tips to Improve the UX of Your Mobile Website.

The Product Coalition

Here Comes Mobile Friendliness and UX Having a mobile version of your website is no longer an advantage?—?it’s Put simply, websites which follow the best practices for mobile-friendly UX will be given preference when it comes to ranking. While there are plenty of tools and frameworks for mobile app development that you can take advantage of, the truth is that there are a few quick and easy ways of single-handedly improving the UX of your mobile website.

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Business Website Design: How To Make It Awesome? (UX Case Study)

UX Studio

This took ten months for the team including a UX researcher and a UX designer from UX studio, and a dedicated Trigo marketing team sharing responsibility for the development. The UX researcher held responsibility mainly for finding user needs (mostly usability wise) and aligning the needs with the business goals. The UX designer dealt with providing design solutions, creating the artboards and working with developers. UX Case Study) appeared first on UX Studio.

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E-commerce UX Case Study: Société Store

UX Studio

I had felt excited about e-commerce UX since I bought my first sneakers on eBay. As years went by, I became a UX designer and finally had the chance to make my dream come true. As a first phase of the product design process, we carried out several interviews with people from the target audience and identified three main personas for this e-commerce UX project. E-commerce UX challenges. These emails comprise of very important parts of e-commerce UX.

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Professional Spotlight: Nick Babich of UX Planet

The Product Coalition

Our UX “fan-girl” dreams have been realized. We got the chance to chat it up with Nick Babich, Automation Lead at RingCentral and founder/content curator at UX Planet. Here at Appsee, we are avid readers of the top medium publication UX Planet. In particular, we love how Nick deep dives into relevant UX topics ranging from in-app permissions to progress indicators. From there, what inspired you to create one of Medium’s top UX publications, UX Planet?

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Four senior UX leaders on how to optimize research under time constraints

Userzoom

Darrell Penta , Senior UX Researcher | HubSpot. Projects like these can put UX researchers in a very difficult position. As a rule of thumb, I’ll generally try to limit the number of internal participants from the UX org, and instead I’ll lean heavily on colleagues in customer support, marketing, finance, IT, and people operations. . One of my favorite parts of being a UX researcher is summarizing the findings of a study in a report or presentation.

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UX Maturity Model: A tool to improve collaboration with the UX team

UX Studio

Our UX Maturity Model arose from many questions and issues, such as: How does UX team involvement in product related decisions benefit us? It didn’t correspond to job or position, nor company size. It related to UX experience and attitude (openness to feedback and ability to adapt). Others have had similar experience and have already done very good mapping of UX maturity stages , but we felt something was missing. They form the basis of our UX maturity model.

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Interview: Stephen Apap on the role of UX research at Betsson

Userzoom

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. We recently chatted to Stephen about how UX fits into Betsson’s digital business, from an ideological to a practical standpoint. We also discussed where his team sits within the organisation, UX measurement and the impact of research prior to running A/B tests.

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VR In UX Research: All You Need To Know About VR User Testing

UX Studio

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. As a UX researcher, I’m really excited about how this new technology is changing my field of expertise. VR in UX research. So, how could UX research also benefit from VR technologies? Want to read more about UX research and design? Gamification In UX.

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5 Tips for Product Managers to Work Better with UX Designers

The Product Coalition

Whether you are working as a design agency or a copywriting firm, chances are that you will want to hire and work with UX designers very soon. So much so in fact, that it is important to understand what UX is, what it stands for and what defines a UX designer. This means that the way you handle your UX designer will indeed affect your business as a whole. So what are some of the must-know tips for handling UX designers from a product manager’s perspective?

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“We’ll Need More UX Writers in Tech” – Interview with Yuval Keshtcher

UX Studio

So I ended up a UX designer, but my heart started to beat faster and louder when I first woke up to the truth: Writing makes up a determinative part of UX. As I always try to dive ever deeper into the field of UX writing, I also try to look for inspiration and information from key persons. We at UX studio like to learn from the most professional, so I decided to ask Yuval Keshtcher, leader of the UX writing community, a few things on this topic.

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Louise Rowlands, Senior UX Researcher at MoneySupermarket on democratizing user research [Video]

Userzoom

Our theme this year was on the democratisation of UX, with our speakers discussing how they spread user research education and insights throughout their organisations, and all the successes and challenges they’ve encountered. Every couple of weeks we’ll a share a different presentation from BetterUX 2019, including ones from Paul Boag, Leader in Digital Strategy and User Experience Design and James Barley, Head of UX Research at Auto Trader.

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