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Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. What is customer satisfaction?
For more from Jacob, check out his free LinkedIn profile analysis tool , which just went live on Product Hunt today, his interview preparation reportservice, and his individual consulting services at ThinkWarwick Global. The strong response establishes you as a peer exploring solutions together.
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Productmarketing is the process of bringing a product to market, and a well-curated productmarketing strategy is key to understanding customer needs and driving adoption. TL;DR A productmarketing strategy is a roadmap for how a new product will be positioned, priced, and marketed.
Overlapping responsibilities and conflicting priorities are just a couple of the many friction points between product managers and productmarketing managers – leading to inefficient workflows and potential product failures. Book a demo to learn about its engagement, feedback, analytics, and self-service features.
Productlaunch announcement emails can be intimidating. In this blog post, I'll take you through the different types of productlaunch announcement emails, the productlaunch email sequence best practices to keep in mind throughout the process, and some fantastic real-life examples to inspire you in your own campaign.
Trying to find the best productmarketing resources for 2022? As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses.
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At first glance, there isn’t much overlap in productmarketing and customer success teams’ day-to-day responsibilities. They usually sit in different areas of the org, report to other functional leaders, and are held to unique success measures. The best launches never catch high-value customers or power users off guard.
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Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.
Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A customer service representative handles inquiries, resolves complaints, provides support, and fosters customer loyalty.
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