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Celebrating Women in CS: 5 Takeaways From Our Power Up Masterclass

Gainsight

According to our report, The CS Index 2024 , 55% of companies surveyed are using GRR as a top measurement of Customer Success; 76% of companies indicated that customer retention is another primary revenue metric utilized. Previously NRR was the favored metric, but weve seen a shift toward GRR recently.

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Saying Goodbye

The Product Bistro

Memories of note, and there are many: My first day, grabbing a flight to Singapore to participate in the APAC sales training. Sales training in 2004 in Europe. Market survey work with the Nanobio team, working on the nanomaterials characterization. Singapore for sales training – Déjà vu.

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Alchemer Adds Slack, Shopify, Gladly, and Braze Always-On Workflow Initiators 

Alchemer Mobile

By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing Every month, we release updates to the library of Alchemer Workflow Initiators, so that you can create always-on surveys and feedback in the context of your customer’s or employee’s experience.

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The Editor’s Notebook: Privacy and Data Security, Retraining Sales Teams

Pragmatic Marketing

Survey respondents said they would feel better about data security if. In fact, the survey found that 68% of companies find red-team exercises more effective than blue-team testing, and more companies are practicing red over blue. So, what will make consumers feel more comfortable? Companies undergo regular security audits.

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How to Build a Solid SaaS Onboarding Strategy: Step-by-Step Guide

Userpilot

Afterward, you’ll be able to gather feedback and insights from these segments through in-app user survey responses. In-app surveys , online reviews, support ticket ratings, and social media polls are all great ways to gather feedback. NPS survey example. User persona example. Userpilot ’s Features and Events dashboard.

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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

TLDR; Instructional design software helps you create custom eLearning courses and training material. They usually feature engaging elements like responsive content, interactive surveys , and the option to create quizzes. Integrated NPS surveys with analytics and response tagging. Lacks in-app surveys. No survey features.

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16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

Regular activities that you'll need to be well acquainted with include data analysis, surveys , and customer interviews. #4 Knowing which tasks are the most important – be it sales training, customer research, or a product launch – and how to dedicate yourself to that is a vital part of a product marketing manager role.