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10 Customer Success Predictions for 2023

Gainsight

Digital as Strategy. They will start applying digital strategies even to high-touch motions, freeing up time for higher-value activities. Digital CS will often become part of the broader CS strategy and Ops function. Many companies have a fragmented set of sites—training, community , documentation, self-service, etc.

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Two Development Team Configurations I Lobby Against

Mironov Consulting

Many of these projects are off strategy, not well spec’d, already rejected by Product/Engineering as bad ideas, or incrementally pull us into a problem space we’ve carefully avoided.  Current  Then they can build as many custom connectors as the market wants… through a well-supported interface.

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How to Measure Software ROI For SaaS Products

Userpilot

For ClearPoint Strategy , a good ROI sits at around 20%. TCO includes not only the initial purchase or development costs but also ongoing expenses like licensing, support , training, maintenance, and upgrades. That’s because the numbers will vary from industry to industry or product to product.

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Creating a Product Launch Training Program

ProductPlan

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

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Creating a Product Launch Training Program

ProductPlan

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

As per data protection best practices you should be prepared for a breach with a recovery plan, a strategy for how to reassess risks associated with the breach. If you choose an employee you are legally obliged to give them support, training and resources, and you should give them time to do their job.

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Don’t Ask a PM: What’s a typical day as a product manager?

The Product Coalition

Services (customer support, training, etc.) Then you look at some of the activities a PM is responsible for or is heavily involved in: Product vision (strategy, roadmap, MRD, PRD, POR, etc.) Marketing collateral (presentations, training materials, sales guides, etc.) Marketing (product, social, brand, communications, etc.)