Mind the Product

APRIL 26, 2020

So far (as of 24 April 2020), these survey results indicate that 84% of users find the new solution useful. Additional feedback has indicated that the new solution has made it easier for our users to find the information they need. If you have a story or case study to share, we’d love to hear from you. Conclusion.

Research Software 157

Research Software Feedback Software User Testing Product Research 157

Product Talk

MAY 8, 2019

That’s why case studies are so valuable. This is why I’m really excited to share today’s case study with you. The post Continuous Product Discovery is for Everyone [Case Study] appeared first on Product Talk. It’s easy to read about a continuous discovery habit and think, ‘That could never work for my team. Tweet This.

Product Research 140

Product Research User Testing Feedback Software Customer Feedback 140

TryMyUI

MAY 13, 2022

As a usability testing platform, we obviously focus on user experience and how it impacts your business and conversion rates on your website or mobile app. However, user experience is not the only factor that impacts business. The post The value of customer experience: A Netflix study appeared first on TryMyUI Blog.

Customer Experience 59

Customer Experience User Testing User Experience Blog 59

Userpilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Mind the Product

JANUARY 3, 2020

We knew the upgrade would only be noticed by a small, but demanding, group of users who would also be sensitive to any software glitches. We studied the Web Content Accessibility Guidelines, WCAG 2.1. We checked its structure and the user experience from the perspective of a person without any visual disability.

Data Visualization 144

Data Visualization User Testing Customer Experience Product Research 144

Generation Focus

DECEMBER 16, 2020

Diary studies is a research method which collects qualitative data by having participants record entries about the experience being studied in a log, journal, or diary. Diary studies can be an excellent method to gather information over time. Entries can consist of text, video, audio, and/or images. High incentives.

Data Visualization 118

Data Visualization Research Software User Testing Customer Experience 118

Amplitude

SEPTEMBER 21, 2020

Awareness: When users know about your product, and you have their attention. Interest: When users start interacting with your product in a meaningful way. Desire: When users experience the value of your product and are motivated to convert. Action: When users convert. Case Study: 8x8’s Jitsi.org.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

The Product Coalition

FEBRUARY 23, 2020

In an effort to improve my Design Sprinting and get prepared for a webinar on Design Sprints with Atlassian Principal Design Strategist Ben Crothers I compiled a list of 5 case studies on Design Sprints and the top takeaway(s) from each case study. Let’s walk through the case studies and the key takeaways.

Customer Experience 78

Customer Experience Webinar Books Customer Feedback 78

Userpilot

NOVEMBER 28, 2023

In the case study below, we’ll explore exactly what in-app experiences the Attention Insight team built in Userpilot to push their users to a massively higher activation – without code! How did Attention Insight manage to achieve that?

Data Visualization 52

Data Visualization Customer Feedback Analytic Tools Customer Experience 52

Mind the Product

JANUARY 4, 2018

So for anyone who wants to connect with millennials, or is even just thinking about how they can build a better digital product, here are some tips to help your brand through User Experience (UX) design. Find the user’s pain points with existing solutions, and figure out the deep root of the problems. Other Sources.

User Testing 117

User Testing Customer Experience User Experience Customer Feedback 117

Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Since discovering user research, I understood the value of it. And it’s gotta be easier. The post Meet the researchers!

User Testing 107

User Testing Research Software Product Research Customer Experience 107

The Product Coalition

AUGUST 17, 2021

Rather than sacrificing user experience with incomplete data, we have agreed that the panel won't support such campaign types. As I already mentioned earlier, No-gos draw a clear line which the Shape Up team should not cross. In our case, we knew that for some campaign types it is not technically possible to get complete data.

Feedback Software 157

Feedback Software Analytic Tools Reporting Tools Research Software 157

Userpilot

MARCH 27, 2024

Event analytics is a great way for SaaS companies to study user interactions to gain actionable insights into the customer journey. Knowing what steps users take to perform an event can help uncover friction points that are ruining the customer experience. Study conversion trends in Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Events 105

Mind the Product

APRIL 11, 2018

Acquire and convert more users by perfecting the most direct path to realizing that benefit. Here we look at a case study of a flash sale platform in the UK called Wriggle ( [link] ) that shows us that simplifying value propositions is an ongoing process that’s key to growth. About Wriggle. Do you like this? No, you love it!?

User Testing 114

User Testing Customer Experience User Experience Naming 114

dscout People Nerds

FEBRUARY 21, 2023

The CUE studies focused on researching user experience research itself. How meta!

User Testing 52

User Testing User Experience Customer Experience 52

UX Studio: Product Management

APRIL 27, 2020

Is it enough to validate a product with in-lab studies? Method: Diary study. Stream 2: User experience evaluation. Method: Intercept field study. Use the power of your team: don’t do field study with less than 2 researchers working together. Spreadsheet to screen users on site. Background.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

Userpilot

MARCH 9, 2023

In this case study, we’re going to explore how ClearCalcs improves their user activation with in-app experiences built in Userpilot , and how cohort analysis helps them see the impact of their experiences on activation rate between different user cohorts and experiment in a data-driven way.

Customer Experience 52

Customer Experience Engineering Onboarding KPIs User Testing 52

Imaginary Cloud - Design

MAY 21, 2020

According to a study made about children’s interaction with tablet apps, children’s skill level can be separated into 3 main age groups regarding hand gestures. Besides the reading skills difference, there’s also a gap regarding the physical abilities. That is essential to bare in mind while designing an app for this target group.

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Generation Focus

DECEMBER 26, 2020

Diary studies is a research method which collects qualitative data by having participants record entries about the experience being studied in a log, journal, or diary. Diary studies can be an excellent method to gather information over time. Entries can consist of text, video, audio, and/or images.

Data Visualization 62

Data Visualization Research Software User Testing Customer Experience 62

Product Talk

APRIL 10, 2019

Today, I want to share a case study with you about one of those bright spot teams. The team already valued user research and user experience design. The post Taking Continuous Discovery to the Next Level at SEEK [Case Study] appeared first on Product Talk.

Product Research 136

Product Research User Testing Data Visualization Reporting Tools 136

UX Planet

JANUARY 11, 2024

A case study for mobile-web app development. Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. My focus was on understanding users deeply, utilizing personas, user journey maps, and the SCAMPER method to drive innovation and user-centric design.

Customer Experience 82

Customer Experience User Testing Customer Feedback User Friction 82

Generation Focus

DECEMBER 16, 2020

Diary studies is a research method which collects qualitative data by having participants record entries about the experience being studied in a log, journal, or diary. Diary studies can be an excellent method to gather information over time. Entries can consist of text, video, audio, and/or images. High incentives.

Data Visualization 62

Data Visualization Research Software User Testing Customer Experience 62

UX Studio: Product Management

FEBRUARY 20, 2018

It was such a great experience that I wanted to create a web-store myself. In this case study, I share with you the story of designing a high-end fashion store. In early 2017, Société hired us to design their new e-commerce store where users could browse and buy collections of selected contemporary designer brands. The client.

User Testing 108

User Testing UX Product Research Research Software 108

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

dscout People Nerds

AUGUST 27, 2020

Benchmarking studies let you know how (and if) your insights are improving user experience. Here’s how to conduct one.

Customer Feedback 75

Customer Feedback User Testing UX User Experience 75

UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. The book also provides material to help with planning and executing each study type.

Books 77

Books User Testing Product Research Testing 77

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. UX research focuses on the digital user experience and the interaction between users and brands, products, or services.

User Testing 140

User Testing Product Research Data Visualization Customer Feedback 140

Userpilot

NOVEMBER 18, 2023

In short, user path and product analysis are a necessity for all product managers trying to design a smooth user experience. So let’s look at how you can use user path analysis to your advantage. Study user paths to design an optimal onboarding flow. Usage patterns across multiple user paths.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Amplitude

SEPTEMBER 21, 2020

Awareness: When users know about your product, and you have their attention. Interest: When users start interacting with your product in a meaningful way. Desire: When users experience the value of your product and are motivated to convert. Action: When users convert. Case Study: 8×8’s Jitsi.org.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

Userzoom

DECEMBER 20, 2017

We are clearly seeing a dramatic increase in overall research studies on our platform as well as increase in researcher studies per organization. I had predicted that we would see some increase in qualitative, fast, iterative usability studies in 2017. We saw a 3X growth of smaller, frequent, agile studies in 2017.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

The Product Coalition

MARCH 11, 2024

Free users encounter ads after every few lessons. According to a 2020 study by the Human-Computer Interaction (HCI) conference on user experience and ad placement, ads are strategically placed, interrupting your learning flow just as you are feeling a sense of accomplishment.

Research Software 115

Research Software Reporting Tools Artificial Inteligence Customer Experience 115

The Product Coalition

FEBRUARY 6, 2020

It is based on a study that brought together marketing experts from North America, Europe, and China. User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Levels in the new user interface. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio: Product Management

NOVEMBER 13, 2020

LCP is a user experience metric that measures the web page loading performance. Users don’t like looking at a white screen for too long, and Google takes this into account now. Users don’t like looking at a white screen for too long, and Google takes this into account now. Core Web Vitals.

Data Visualization 98

Data Visualization User Testing UX Reporting Tools 98

eG Innovations

NOVEMBER 19, 2020

The smallest adjustments can have a negative effect on the performance that an end user experiences. That is certainly not easy with all companies, but with eG Innovations we have always had an excellent experience.”. The post Data Center Monitoring – A Case Study appeared first on eG Innovations.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

280 Group

FEBRUARY 13, 2023

In college I developed an interest in technology as I studied various areas within my business major. I wanted to be more creative and focus on user experience and flow versus writing the code. To read the entire series on Women in Product Management make sure to sign up for our newsletter.

Reporting Tools 295

Reporting Tools Product Management Product Manager Customer Experience 295