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How to Decrease Beta Testing Costs by 40%

Centercode

You need thorough test coverage before release — that is, you need to see how your product’s features and functions perform with real customers in their actual environments. Taking shortcuts and cutting corners leads to unpleasant surprises down the road in the form of low star ratings, skyrocketing support costs, and hundreds of RMAs.

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Two Development Team Configurations I Lobby Against

Mironov Consulting

If we’re just noticing a lack of automated tests, let’s allocate 10%-20% of each sprint to test creation until we catch up.  And There’s no rigorous testing.  Unlike  Then they can build as many custom connectors as the market wants… through a well-supported interface.

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I’ve abandoned “MVP”

Mironov Consulting

Support needs installation guides, training sessions, FAQs, bug reporting categories. These (of course) don’t exist yet, since we’re still concept-testing problem statements and feature/function and technical requirements. Here is one set of replacements: “Problem validation” or “Concept test” ( NON-REVENUE ).

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Correlation vs. Causation in Customer Success

Gainsight

As in the drug industry, CS teams could run an A/B test. They could perfectly separate out a set of accounts upon which to test an intervention (e.g., For example, you couldn’t have the test group be the customers who wanted to engage with a CSM (since those might be more likely to stay anyways).

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

But before then, the features below are a must-have for any customer training software: Contextual in-app guidance. Multimedia content support. Training progress tracking and analytics. Supplemental live training options. Multi-language support and localization. A/B testing. User segmentation. Checklists.