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Customer satisfaction surveys: Everything you need to know 

Alchemer Mobile

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Types of customer satisfaction surveys and their use.

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12 Best NPS Software and Survey Tools to Consider

Userpilot

The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys. So they make it easier to send these surveys and get more responses. 1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot. Why’s Userpilot worth considering?

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Avoiding Common Bias Traps in UX Surveys

UX Planet

Part 3 (of 3) in the Designing UX Surveys That Work series. In Part 1 , we covered the essential Dos for creating impactful surveys, and in Part 2 , we focused on identifying and eliminating bias in survey questions. How to avoidit: Localise content: Adapt your survey language and examples to suit different culturalgroups.

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From Survey to Salesforce: Automate customer feedback in minutes

Alchemer Mobile

Whether it’s NPS scores, post-sale surveys, or service follow-ups, feedback often sits in silos—analyzed monthly, shared sporadically, and acted on too late. Start small and build from there Most organizations start simple: send an NPS survey via Alchemer, push those results to Salesforce, and notify a team member if feedback suggests risk.

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2020 Database Strategies and Contact Acquisition Survey Report

47% of marketers said they have a database management strategy in place, but there is room for significant improvement. Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey.

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The Impact of Working in a Product Trio

Product Talk

Who We Surveyed in 2024 We recruited survey respondents here on the Product Talk blog and via the Product Talk social media channels ( X , LinkedIn , YouTube , Bluesky , Substack ). Here’s the breakdown of participants in the 2024 CDH Benchmark Survey based on company size, job function, country, and more. How do I know?

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UX Analytics: It’s Not Just About Data Collection and Methods

Userpilot

Qualitative data collection methods Open-ended surveys : Collect user feedback through questions requiring elaborate answers about a context. For example, welcome surveys for gathering information on user JTBD. For instance, surveys may seem like an easy-to-execute option. It’s the same issue if you lack a survey strategy.

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State of AI in Sales & Marketing 2025

We surveyed 1,000+ GTM professionals to find out. AI adoption is reshaping sales and marketing. But is it delivering real results? The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact.

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Boost Your IT Success by Making the Move From Project-Driven to Product-Led

However, a recent survey from Gartner stated that: "66% of leaders think that they are digitally transforming their business, yet only 11% of CEOs are actually doing so." Digital transformation and other forces have already been placing new demands and pressures on IT teams.

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Customer Perceptions of the Community Experience

We surveyed more than 600 consumers from three major English-speaking markets the United States, the United Kingdom, and Australia, to gain an understanding of their perceptions of the community experience. What is most important when interacting with a brand, and what is the ideal experience they’re looking for?

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Product Management Skills Benchmark Report 2021: How Do Your PM Skills Compare?

Analyzing the survey responses of 4,000+ Product Managers across 20 industries with varying levels of experience, this report provides answers to these questions and more. And while no one would disagree that skills development can help Product teams build better products faster, what skills are essential for Product Management success?

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The Future of Product Management

Speaker: Carlos Gonzalez de Villaumbrosia, Founder and CEO of The Product School

Like many product professionals, The Product School was curious about the same question, so they surveyed thousands of product leaders to get their take. While product teams are continuing to excel in these unprecedented times, many people are asking: Where is Product Management headed?

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Monetization Monitor: Software Usage Analytics 2020

Revenera’s 2020 Software Monetization and Pricing survey gathers input from leading software companies and provides you with key insights. Yet many software suppliers still struggle to get accurate insights into usage. Top findings include: Growing Interest in Usage Data.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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The ABM Benchmark Survey

In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.