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CX Optimization Webseries APAC: Episode #1 – CRO Trends in 2024

AB Tasty

Adoption of Optimization Practices Across Industries: Virtually every industry including education, finance, retail, and telecommunications is now embracing CX optimization as a means to meet evolving customer expectations.

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How Automatic Speech Recognition Drives Future Voice Technology

The Product Coalition

Moreover, the generated transcripts are utilized for subsequent tasks: Sentiment analysis Text summarization Question answering Intent and entity recognition Telecommunications — The impact of voice in modern telecom sector Contact centers are crucial to the telecommunications sector.

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446: Winning at new products – with Bob Cooper, PhD

Product Innovation Educators

In the 1920s and 1930s, there was no absence of problems in telecommunications. Today it’s harder in the telecommunications business because there are problems but not as evident as formerly. In the 1920s and 1930s, there was no absence of problems in telecommunications. They had to invent all those things.

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API Opportunity for Enterprise

The Product Coalition

Share of API Calls by Industry In the following chart from Google’s research you can see that growth in API usage in healthcare, financial services and telecommunications is outpacing growth in APIs at technology companies.

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461: Customer use cases to guide product design – with Lilac Muller, PhD

Product Innovation Educators

Lilac has over 20 years of product development experience in the telecommunications, consumer electronics, and medical devices industries where she has led cradle-to-grave product development efforts, and she holds 19 US patents. Summary of some concepts discussed for product managers [6:35] What is a customer use case?

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APIs Matter to Every Industry

The Product Coalition

Setting this unusual disruption aside, Financial Services and Telecommunications both experienced more growth in API traffic than Technology Companies. The growth rates of APIs for Financial Services and Telecommunications, for example, means that these sectors will start to take larger and larger shares of API call volume.

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To Ensure Project Success, Follow your Intuition and Ask for Clarity

The Product Coalition

About 12 years ago, I was an executive advisor on a project at a large telecommunications company. I hope you find this helpful: Digital product development presents incredible opportunities for us to help our customers and our colleagues. One of the ways we can help is by providing clarity. Part of his vision was “being agile”.

CTO Coach 138