The Product Guy

AUGUST 10, 2017

According to Jeff Gothelf , Lean Startup emphasizes making assumptions about your target market, testing them with rapid prototypes, and iterating based on customer feedback. However, the pressure to jump from customer research straight into a solution can lead you down the wrong path. Grouping users artificially.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Product Innovation Educators

JULY 27, 2020

She calls FAST goals a winning methodology as it enables you to win, solving problems and creating value for customers. In the discussion, we role-play using FAST to solve problems I have had as a frequent traveler — something most of us are doing far less of now but will return to eventually.

Research Software 245

Research Software Healthcare User Friction Travel 245

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Brief To build an experience for the users to discover a time & place and book a time travel trip on the mobile app. Hear from Travelers Purpose: Showcases community reviews and stories.

Customer Experience 97

Customer Experience Travel UX Feedback Software 97

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 148

User Friction Customer Experience User Testing Customer Feedback 148

Userpilot

AUGUST 30, 2024

According to Gartner , companies that properly use customer journey maps are twice as likely to outperform their competitors that don’t. But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. Creating user personas.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

Product Talk

JUNE 5, 2024

They make decisions that work for the business, that are usable and desirable by the customer, and that are feasible to build in the designated time. They interview customers together. Instead, we might disagree on what we think the customer wants or needs. How does collaboration work in a product trio? Be careful, however.

Product Research 319

Product Research User Testing Research Software Customer Experience 319

The Product Coalition

AUGUST 3, 2023

Let’s break down each element: The Problem: Clearly state the problem or pain point your product aims to solve. For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.”

Vision 148

Vision Product Research User Testing Roadmap 148

Alchemer Mobile

MAY 8, 2018

Our second annual Customer Love Summit will take place on July 18th, 2018, and registration is now open. If you’re a leader in mobile customer experience, you won’t want to miss out on this year’s premier, intimate mobile event of the summer. Q: What does Customer Love mean to you? Reserve your spot now! See you there!

User Friction 113

User Friction Customer Experience Product Manager Product Management 113

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Your colleagues, especially customer-facing ones, can offer valuable insights into unmet user needs and shifts in the markets.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but 98% of travelers carry their smartphone with them throughout their journey.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

SEPTEMBER 30, 2024

Try Userpilot and Take Your Messaging Strategies to the Next Level Get a Demo 14 Day Trial No Credit Card Required Identify your target audience and their pain points and needs Developing messaging strategies starts with taking some time to understand your audience’s wants, needs , and pain points.

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Mind the Product

MARCH 29, 2020

In fact, we have various squads that are taking care of either a single platform or working on a certain element of the customer experience.” This idea of continuous research, for example – we’re just now getting comfortable with being able to readily do customer interviews or usability testing or whatever that might be.”

Product Research 219

Product Research Research Software Feedback Software User Testing 219

The Product Coalition

FEBRUARY 19, 2023

In Product Management, user friction is not always a bad thing. Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. We often obsess over reducing friction for users. But have you considered introducing friction by design?

Reporting Tools 158

Reporting Tools Customer Experience Healthcare Entertainment 158

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. link] The Challenge Supermarkets in India face significant delivery challenges, including late deliveries, inefficient routes, and customer dissatisfaction.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

PMLesson's Ace the PM Interview

MAY 16, 2022

In this case, you're solving the pain point of book discovery. Step 3: Address Specific Pain Points By using your innovative ideas list, you can apply core concepts you're passionate about to new problems. In the example above, product customization advancements can be applied to legacy systems like libraries.

User Friction 85

User Friction Product Research Systems Review Technical Review 85

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. Organizations create dedicated roles to continuously improve CS functions to improve NRR or reduce costs by scaling up your customer base with the same CS headcount. Time to value.

Reporting Tools 105

Reporting Tools Data Visualization Marketing Analytic Tools 105

Atlassian

MARCH 17, 2022

During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

Data Visualization 77

Data Visualization User Friction Customer Experience Roadmap 77

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. The lion PM understands the user’s pain points by relying on discovery research.

Feedback Software 110

Feedback Software Product Research Research Software Weak Development Team 110

The Product Coalition

FEBRUARY 12, 2019

What’s the high $ pain point or unmet need? (2) What’s the high $ pain point or unmet need? Anyone who travels distances that take 4–8 hours by car (e.g. This means Southwest can reduce door-to-door travel time for passengers but also limits the ability to transfer passengers between other airlines.

Airlines 66

Airlines Strategy User Friction Analytic Tools 66

Userpilot

JANUARY 20, 2022

On the Userpilot blog, we often emphasize how versatile the tooltip is as a means of customer education. Possible use cases include: User onboarding interactive walkthroughs tooltips. Tooltips are used to highlight the features that your new users need to learn in order to activate. Read more about how to do so (code-free!)

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization User Friction 98

Intercom, Inc.

NOVEMBER 17, 2022

She had a deep understanding of their processes and pain points and knew how to build software that would help them thrive. I understood their pain points and processes, and I felt I had a skill set that would enable me to build software for sales teams that would help them thrive” Liam: I love that.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Driving users toward activation with checklists.

Product Research 97

Product Research Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. From advanced analytics to custom surveys, Userpilot helps you collect and understand product data. On the other hand, marketing analytics starts earlier in the user journey.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 105

The Product Coalition

JUNE 11, 2020

Many countries are relaxing lockdown, allowing people to travel back. Monitor patients in real-time from any location Compatible with Windows, Mac, tablet and smartphone devices Access historical trends and performance insights on demand Set custom alerts for notification of a status change 3.

Research Software 86

Research Software Reporting Tools Healthcare Data Visualization 86

The Product Coalition

SEPTEMBER 29, 2018

Company A, an established online travel e-commerce business wanted to capitalize on the mobile lifestyle to build a product that caters to the needs of the modern FIT (“Free and Independent Traveler”). The entire spectrum around travel is broad and over-simplified abstractions risk poorly designed experiences. Would that work?

Artificial Inteligence 60

Artificial Inteligence User Testing Travel Customer Experience 60

Imaginary Cloud - Design

APRIL 16, 2020

This is even more highlighted when designing for international target groups, where users’ cultural background may be neglected. Let me tell you a quick story about the misconceptions about the user’s behaviour: Some years ago an airport took notice that the elderly travellers were spending a lot of time in the toilets.

User Testing 113

User Testing Research Software Customer Experience Customer Feedback 113

The Product Coalition

NOVEMBER 3, 2018

From one of my project encounters, Human Resource managers were asked about the pain-points they face daily in their work. Pet-care needed during travel In summary, the problem with problem statements is that they are usually superficial due to lack of sufficient empathy for the people and a deep understanding of the context.

User Testing 60

User Testing User Friction Travel Research Software 60

Userpilot

JULY 29, 2019

It’s what you are for a particular customer. If you don’t define this value from the beginning for fear of putting another ‘potential customers’ off – you may end up putting everyone off. 2 Failing to communicate our value promise in a way your customers understands. What they can expect , and how much it will cost them.

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Userzoom

JUNE 6, 2019

And also how, through the coaching of others and democratizing user research throughout the company, Soma and Stephanie massively scaled the number of user needs and pain points solved. So, at Booking.com, we have a huge UX community that are identifying and addressing multiple user needs in simultaneous.

User Testing 93

User Testing Research Software Product Research UX 93

Ronke PM

APRIL 5, 2023

In bringing a product experience with actual customer value to the market, we must have individuals from all walks of life to foster creativity, breakthrough advancements, and imagination to meet our customers where they are. Our customers represent an ever-changing demographic with evolving needs.

Leadership 52

Leadership Product Manager Product Management User Testing 52

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). If you could time travel, what period would you visit? .

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

UX Studio

SEPTEMBER 20, 2018

They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. So they asked us, at UX studio to reduce customer churn rate and increase user loyalty. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Userpilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Customer Support : Do you get fast 24/7 customer support and training resources?

Research Software 104

Research Software Data Visualization Feedback Software Analytic Tools 104

Userpilot

MAY 19, 2021

You will need to serve each prospect differently depending on where they are on their journey to becoming a customer: Step 3. In the B2B SaaS marketing space, create assets that: solve a specific pain point for your audience. However, low email deliverability can set you back and make you lose some customers. Wanna join?

Research Software 119

Research Software B2B User Testing Customer Experience 119