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2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom, Inc.

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

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How to Keep on top of Trends that Matter to Product Managers

Department of Product

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

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Customer Success Platform- An In-Depth Comparison of The Best Tools To Use In 2022

Userpilot

Is your customer success platform up to scratch for 2022? A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 However, a lot of reviews cite the speed of the platform to load as a bit of a problem. It’s not up to the standard of a dedicated CRM system though.

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The Best Onboarding Software for SaaS Companies in 2022

Userpilot

It’s also advisable to ensure they contain a CTA and a X button, so that the user has the choice to either engage with the value the modal is offering, or go back to what they were doing previously. So without further ado, here is our list of the best onboarding software for 2022. Product tour.

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Azure Virtual Desktops: Questions & Answers

eG Innovations

The survey was conducted between Feb-Mar 2022 and received more than 500+ responses; the full survey methodologies and results are available in a compact eBook format, available to download. The audience also shared some of their own technical experiences of real-world AVD usage. Microsoft Azure Virtual Desktop Questions Answered.