Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Onboarding KPIs 91

The Product Coalition

JANUARY 6, 2023

If you’re reading this, you’re here because you need to get a better understanding of how users interact with your app. This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so.

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

The Product Coalition

JULY 13, 2022

Learn how the other solutions compare. If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. FullStory is a robust web and analytics tool but there are platforms out there that may specialize in one of the features you want.

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? Step-by-step process to perform behavioral pattern analysis and improve your UX. TL;DR User behavior patterns are the systematic ways users interact with a website and app. Book a demo now to begin.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Research Software 85

The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Experience 88

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. There's certainly a lot of buzz about their analytics in the onboarding world at the moment. The question is: do the analytics features offered by Pendo live up to the hype? We previously discussed them in our blog post about Pendo here.

Data Visualization 91

Data Visualization Analytic Tools Software Review Feedback Software 91

UserVoice

APRIL 4, 2017

The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management. User Research Tools for Product Managers.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. The majority of SaaS users want to get what they want immediately, as opposed to waiting to speak with a member of your team. And how do you turn your SaaS product into a self-service solution? What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. Since you need the right tools to follow a customer insights strategy.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Userpilot

OCTOBER 27, 2023

We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! Mixpanel is one of the most intuitive analytics tools but it can still be overwhelming for non-tech users. Define the events , for example, Sign Up or Open App.

Data Visualization 87

Data Visualization Technical Review Analytic Tools Software Review 87

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 79

Feedback Software Analytic Tools Research Software Customer Feedback 79

Userpilot

MAY 3, 2023

To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Thanks to the template library, they are easy to create but not so easy to customize without coding. Pendo onboarding relies on UX patterns called Guides. Mobile-specific data, like app or OS version.

Onboarding KPIs 90

Onboarding KPIs Software Review Analytic Tools Data Visualization 90

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. Intellectsoft offers world-class FinTech solutions and Blockchain financial technologies.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? Do you have a custom algorithm or other technology? What’s the state of those systems? Do you have a name, a logo, and have you thought about brand positioning? Who are the customers? Moderation?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? To do that, you need the best engagement tools. In this article, we discuss what engagement tools are and why you need them for your SaaS. In addition to that, we will analyze some of the best engagement platforms available. What are engagement tools?

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 80

Product Research User Testing Research Software Data Visualization 80

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. What is SaaS customer onboarding?

Analytic Tools 91

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 91

Userpilot

MAY 14, 2023

The best solution is to ask them directly. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. They are highly targeted and actionable.

Feedback Software 84

Feedback Software User Testing Customer Feedback Analytic Tools 84

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. With tools like Userpilot , you can tag recurring responses so you can see trends as they emerge and proactively respond. How your product is serving your users’ needs.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation.

Analytic Tools 92

Analytic Tools Reporting Tools Data Visualization Software Review 92

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. Should you go with big names like WalkMe or Whatfix ? WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. WalkMe provides better user analytics and customer support.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. TL;DR Intercom is a robust tool for solving a variety of customer-related problems, from customer support to onboarding and engagement. How they work. What is Intercom?

Data Visualization 73

Data Visualization Product Research Software Review Feedback Software 73

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Address customers by name. Ask them for their feedback using in-app microsurveys. Another easy way to personalize?

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive?

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. What is the dark funnel in SaaS? Dark iceberg is a part of the customer journey that takes place below the surface, hidden from attribution tools.

Analytic Tools 86

Analytic Tools Research Software Feedback Software Data Visualization 86

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. 13 customer retention strategies for increasing the customer lifetime value Convinced to focus on retention marketing in your SaaS?

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Customer Feedback 88

Userpilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Analyze your funnel to identify friction and drop-off points and use UX research methods to find out the reasons. Why is retaining customers important in SaaS? What is a good customer retention rate in SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 83

Feedback Software Analytic Tools Data Visualization Product Research 83

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Data Visualization 89

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

FEBRUARY 18, 2021

Personalization in SaaS is such a minefield. But doing personalization in SaaS *right* is a rare skill that very few businesses seem to have mastered. No, personalization is not about throwing in the {{first name}} tag in the confirmation email and welcome screen. Why The *Right* Personalization Matters So Much in SaaS?

Analytic Tools 94

Analytic Tools Software Review Data Visualization Customer Experience 94

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105