Userpilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 102

Feedback Software Analytic Tools Product Research User Friction 102

Userpilot

OCTOBER 4, 2022

In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. Customer retention is taking proactive steps to engage customers and make them love your product so they’ll keep renewing their subscriptions. Looking for some customer retention examples to inspire your strategy?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Replace generic product tours with interactive walkthroughs.

User Testing 103

User Testing Customer Experience Data Visualization Customer Feedback 103

Userpilot

FEBRUARY 22, 2023

This comprehensive guide will explore how to appeal to existing and new users, share best practices that’ll help boost user retention rates, and discuss the best tools for the job. how many users are actively logging in and using your product). Let’s get into it! a business account might have many users).

Analytic Tools 93

Analytic Tools Customer Experience Customer Feedback Data Visualization 93

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Neil Rahilly VP of Product and Design, Mixpanel Neil Rahilly is the VP of Product and Design at Mixpanel. He was the Director of Product at Slack, focused on growth in the freemium, self-service business.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98