Userpilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Introduce new features to existing customers with in-app banners. Kommunicate’s interactive walkthroughs to drive user actions. Userpilot has a progress bar on the onboarding checklist and offers a comprehensive in-app resource center.

Customer Experience 91

Customer Experience Customer Feedback Feedback Software Analytic Tools 91

Userpilot

NOVEMBER 19, 2022

Here are 4 actionable strategies to improve your customer service KPIs: Use interactive walkthroughs to give step-by-step guidance to customers and reduce dependency on the support team. Segment users and trigger contextual in-app messages just when a customer might need them. Kommunicate’s interactive walkthrough.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement.

Messaging 84

Messaging Feedback Software Product Research Customer Feedback 84

Userpilot

MAY 22, 2023

Segment users based on their in-app activity, JTBDs, and product usage data. Then, exploit in-app communication channels such as tooltips and modals to provide ongoing support. Use interactive walkthroughs to show users how your product works and introduce them to new features. Userpilot ’s in-app resource center.

Customer Experience 89

Customer Experience User Testing Feedback Software Customer Feedback 89

Userpilot

DECEMBER 19, 2023

Introduce interactive walkthroughs and adoption tooltips to increase engagement. For example, you can personalize your value proposition , in-app messaging , and communication style to suit user preferences. Another way is by offering interactive walkthroughs. Interactive walkthroughs with Userpilot. User persona example.

Feedback Software 96

Feedback Software Analytic Tools Product Research User Friction 96

Userpilot

OCTOBER 20, 2022

Replace boring product tours with short interactive walkthroughs that are contextual and can be completed in a few clicks. Thus, a user that follows through with your onboarding walkthrough or checklist should perform the first tasks required to find value in the service. Think of your welcome screen as an in-app welcome email.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

AUGUST 30, 2023

Use segmentation for automating in-app messages with solutions for specific issues. Triggering in-app surveys to gather insights about and understand customer expectations. You can book a free demo of Userpilot to create and trigger in-app surveys, analyze feature usage, understand user behavior, etc., Segmentation in Userpilot.

Customer Experience 99

Customer Experience Onboarding KPIs User Testing Customer Feedback 99

Userpilot

OCTOBER 31, 2023

Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. What is automated in-app onboarding? But it’s not your only option.

Feedback Software 100

Feedback Software Customer Experience User Testing Customer Feedback 100

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Interactive walkthroughs help you achieve this goal. Interactive walkthroughs, like the one below, take advantage of contextual tooltips to showcase product features and offer guidance to users.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

MAY 17, 2023

Contextual in-app messages give users the information they need at the time they need. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs. Loom uses contextual in-app prompts to drive upsells. Slack collects user feedback with in-app surveys to inform PX improvements. What are these?

Customer Experience 96

Customer Experience User Testing Analytic Tools Feedback Software 96

Userpilot

JULY 5, 2023

Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding. Segmenting customers to send targeted in-app messages. Use interactive walkthroughs to engage customers Interactive walkthroughs are a powerful strategy to satisfy your customers, particularly during onboarding.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

JUNE 22, 2023

Using in-app surveys to collect and analyze customer feedback. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Use interactive walkthroughs and trigger contextual tooltips to offer customers step-by-step and relevant guidance.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Customer Experience 96

Userpilot

APRIL 19, 2022

To improve your engagement, drive product stickiness, use interactive walkthroughs to increase your activation rate , take user feedback and act on them. Userpilot allows you to create interactive walkthroughs , build help centers , create onboarding checklists and tooltips , and conduct A/B tests or product experiments , all code-free.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

OCTOBER 10, 2022

Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Helping you create a powerful in-app help center with FAQs, chat support, search functionality, and a knowledge base. Kontentino’s interactive walkthrough.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

APRIL 29, 2022

These include using welcome screens, interactive walkthroughs, in-app guidance, etc. You can tailor in-app onboarding to make it more personal. You can use also interactive walkthroughs and an in-app knowledge base to help users get more value from your product. Interactive Walkthrough.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

APRIL 11, 2023

Using checklists and interactive walkthroughs to drive product adoption. You can do so by showcasing to them the key features they will need to complete their JTBDs, or contextually prompt feature discoveries, interactive walkthroughs, and much more. Unlike product tours, walkthroughs are personalized to the user’s needs.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 22, 2022

Interactive walkthroughs also help show customers how to make the most of your product, helping them become more successful. In-app help centers give customers self-sufficiency, while also making sure they can keep moving forward when they get stuck. Use interactive walkthroughs to drive adoption. Step 3: Set goals.

Education 97

Education User Testing Customer Feedback Customer Experience 97

Userpilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. Most of the platforms offer a solid engagement level and enable you to collect user feedback in-app. Best if they can be personalized for different user segments.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 9, 2023

Launch interactive walkthroughs and checklists to help users attain activation faster. Collecting customer feedback and engagement data in-app to locate and address their pain points. Launch interactive walkthroughs to specific user segments. Interactive walkthrough. Video tutorial playing from the in-app resource center.

Feedback Software 97

Feedback Software Analytic Tools Research Software Customer Experience 97

Userpilot

JULY 31, 2023

Use interactive walkthroughs to improve feature adoption and drive value. Retention marketing needs direct and personalized communication with existing customers, so in-app is the best choice, often complemented by email. Interactive walkthrough example from Rocketbots. Userpilot’s in-app resource center.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 28, 2023

Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. Analyze user feedback to determine which features need more attention in your in-app flows. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments.

Onboarding KPIs 90

Onboarding KPIs Feedback Software User Testing Analytic Tools 90

Userpilot

MARCH 17, 2022

In-app guidance is one of the best ways to train customers, but you should have a strategy before you start. In-app resource centers also work well because it means making on-demand help available to existing users at all times. But we’ve summed these methods into three categories: An in-app product training program.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JUNE 8, 2023

After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. You should trigger in-app experiences based on collected event data to boost user retention. You should also collect event data at the adoption stage to analyze customer behavior.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Events 95

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. It tracks in-app user activity to identify trends in user behavior and devise ways to improve the overall experience. It aims to track in-app activity and identify trends in user behavior.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 31, 2022

Use welcome screens to collect customer data, create interactive walkthroughs to provide in-app guidance , and in-app banners to avoid involuntary churn. Create an in-app help center to provide self-service support and use heatmaps to identify areas of friction. Kommunicate’s interactive walkthrough.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. It doesn’t work on mobile apps. Pros of Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

FEBRUARY 21, 2023

Replace generic product tours with interactive walkthroughs. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Avoid feature blindness with in-app announcements.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

OCTOBER 4, 2022

Another tip is to directly prompt your users to take meaningful actions with in-app checklists (try adding a visual progress tracker to keep the momentum up). One way to disengage users is by forcing them to sit through a boring product tour: interactive walkthroughs are far more engaging, relevant, and helpful. Let’s dive in.

User Testing 95

User Testing Customer Experience Customer Feedback Data Visualization 95

Userpilot

FEBRUARY 28, 2023

Build in-app guidance to prompt discovery and engagement. Provide in-app self-service support to reduce friction. Constantly collect feedback with in-app surveys and act on it. Review your product analytics, and A/B test your in-app messaging for added context. Example of an interactive walkthrough.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Data Visualization 96

Userpilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. You can trigger automatic in-app messages contextually to improve feature discovery and provide in-app guidance. Marketing automation: in-app communication.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

AUGUST 2, 2023

Improve feature engagement with interactive walkthroughs. Feature usage: This metric tracks the frequency and extent to which users engage with specific features of your app. Ask one user group to confirm their email immediately after signing up, and allow another group to begin using your app before requesting email confirmation.

Feedback Software 93

Feedback Software User Testing Customer Experience User Friction 93

Userpilot

MARCH 20, 2020

If you’re currently struggling to activate users, then you may need to look at improving your in-app guidance. In-app guidance is a fancy way of describing the onboarding that happens within your product. It focuses purely on what happens in-app. Most in-app guidance takes one of two forms. Let’s get going….

Customer Experience 96

Customer Experience Data Visualization Document Demo 96

Userpilot

JANUARY 14, 2022

User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction. The resulting percentage tells you how often users return to your app. Micro surveys.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 29, 2023

Slack uses in-app microsurveys to regularly collect customer feedback. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. To help users get started with its product, Rocketbots deployed interactive onboarding walkthroughs. Slack uses in-app surveys to collect customer feedback.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

AUGUST 28, 2022

Use interactive walkthroughs and in-app messages to provide continuous value and drive feature adoption and account expansion. Userpilot lets you improve customer value and boost loyalty by offering powerful onboarding tools, self-service support, and the ability to build in-app surveys , all of this code-free.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

Userpilot

MAY 3, 2023

To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Mobile-specific data, like app or OS version. For example, you can segment your users based on their responses to a welcome survey and trigger a relevant walkthrough. Visitor and account data, like demographics.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

JANUARY 12, 2023

Automate support with contextual in-app support. Userpilot helps you provide after-hours support with its powerful knowledge base functionalities, in-app experience builders, and more. Here are some examples of resources you can embed in a self-serve knowledge base: Interactive feature walkthroughs. What is after-hours support?

Embedded Analytics 96

Embedded Analytics Customer Experience Customer Satisfaction Software Review 96