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Heading into 2024 – Life update, books, links, and more

Andrew Chen

but am proud of what I published… Blog posts from 2023 How to design a referral program. I headed up Uber’s driver and rider referral programs at various points of my time there — I provide a framework to think about referrals as an ask/target/incentive/payback, and break down the components of each one.

Books 86
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How to use AI in Banking & Fintech and How it’s transforming Fintech

The Product Coalition

such as brand-new recommendation on Facebook and also Google, classifying spam e-mails on Gmail, product referrals on Amazon.com or Netflix, or Residence worth forecasting on Zillow, chatbots, trips or resort rate forecasting on Hopper or Google Trips. There are different sorts of AI?—?Narrow This is the excellent state.

Banking 78
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Previewing a full chapter of The Cold Start Problem — my upcoming book dropping in December

Andrew Chen

But also why they are impossible to get off the ground, because people won’t use products where their friends/colleagues aren’t already engaged. How to get them started, how to scale them, and what it’s like to compete. How to get them started, how to scale them, and what it’s like to compete.

Books 63
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Implement This Customer Engagement Strategy and Your Users Will Not Get Enough of Your Product

Userpilot

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. Customer engagement and experience are closely intertwined – how you engage with your customers and what they see when they engage with your product will inevitably affect their experience.

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A Positive Customer Survey for More Referrals? The Supreme Guide

Usersnap

How often are you as a potential customer looking for a tool to help get your job done better? What can you do to get better customer feedback , and leverage that into amazing customer referrals that drive business leads and customer growth? So how do you identify the right or a wrong customer to ask for referrals?

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SaaS Growth Strategies That Work in 2021 – with Aaron Krall, Sujan Patel and Natalie Luneva

Userpilot

The six stages of a SaaS Customer Lifecycle include Awareness, Conversion, Purchase, Activation, Renewal, and Referral. The six stages of a SaaS Customer Lifecycle include Awareness, Conversion, Purchase, Activation, Renewal, and Referral. Check them out below! Table of Contents: SaaS Growth Strategies 2021.

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What is the Customer Happiness Index in SaaS and How Can You Increase It

Userpilot

Curious about the Customer Happiness Index (CHI) and how it affects your growth? We’ll show you how to measure it and offer strategies for increasing this important metric. How to measure the Customer Happiness Index? You’ll often need to track different metrics to know how happy customers are.