Userpilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? Testimonials and videos improve conversion rates. How to create an effective conversion path Ready to build a successful conversion path for your SaaS product? Here’s an example of our MOFU blog post about improving user activation.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 98

Research Software Onboarding KPIs Data Visualization Customer Experience 98

Userpilot

MAY 6, 2022

In an increasingly competitive marketplace, video onboarding is increasingly becoming a vital tool for SaaS product managers. It’s one of the most engaging ways to win the battle for user attention – whether that’s attracting new customers, or to support employee onboarding. Ready to get started?

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard. StoryChief.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Engage users right from the start of their journey with onboarding checklists.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

JANUARY 29, 2023

Kontentino’s onboarding segmentation helps them create a personalized customer journey and onboarding experience. Sked Social uses an onboarding checklist to drive product adoption. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. What is product experience in SaaS?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JULY 21, 2022

The SaaS market is competitive, and it’s not enough to have a good product. Customer experience refers to the overall impression and feeling that your customers have of your SaaS business throughout their journey. Use artificial intelligence and automatically create onboarding videos to guide users. Keep reading!

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. Incorporating videos into in-app experiences is an engaging way to educate users. Let’s start!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Userpilot onboarding checklist.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

Research Software 98

Research Software Analytic Tools User Testing Onboarding KPIs 98

Userpilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding.

Artificial Inteligence 97

Artificial Inteligence User Testing Feedback Software Analytic Tools 97

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

User Testing 96

User Testing Customer Experience Data Visualization Demo 96

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. There are a huge number of examples to draw from across the SaaS world. Create an AI-powered video with Synthesia.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. User onboarding tools: Userpilot. Let’s get started! What is product marketing?

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

APRIL 10, 2023

Could freemium work for your SaaS business? Personalized onboarding experiences reduce the time to value by educating users on how to use your product effectively. By running in-app surveys, you can get a better understanding of how well your onboarding works, the most valuable features, and how satisfied users are with the free plan.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

MAY 17, 2023

Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs. Onboarding tooltip in Userpilot. Here are a few must-have elements to remember.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. Why are release notes important for SaaS? What are release notes?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

NOVEMBER 22, 2022

Onboarding checklists contribute to faster customer activation – customers are given a set of tasks to complete that will lead them to value. Customer education programs come in different varieties – webinars, videos, email series, and in-app training. This way you can create better onboarding to help them achieve their JTBD.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. But how does user adoption impact your business?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. Paid advertising, like PPC or display ads, is another common marketing strategy used by SaaS companies. Which growth strategy is right for your SaaS product?

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Userpilot

MAY 26, 2022

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? The purpose of product education in SaaS is to train existing and new customers on how to use your product to boost customer satisfication. What is product education in SaaS?

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

NOVEMBER 16, 2022

Afterward, personalize their onboarding experience relevantly. To automate product adoption, use onboarding checklists that show users essential onboarding steps to complete. Automatically create onboarding videos with AI video production tools , like Synthesia. Creating an onboarding flow in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. You can tailor in-app onboarding to make it more personal. What is the value gap in SaaS? Let’s dive deep.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 119

Feedback Software User Testing Product Research Customer Experience 119

Userpilot

JUNE 22, 2023

A good customer churn rate is 3% or less for SaaS companies. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Implement onboarding checklists to drive users to the activation point. What is a good customer churn rate?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

FEBRUARY 26, 2024

In addition to identifying friction in the user journey, SaaS organizations can use marketing funnel analysis to forecast business performance and determine the optimal trial period length. There are a few benefits why marketing funnel analysis is essential for SaaS product success. It gets even better. User persona examplerce: Miro.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 98

Customer Experience User Testing Data Visualization Construction 98

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Userpilot

JULY 4, 2023

Use loyalty programs and rewards to encourage users to leave reviews, increasing your SaaS’s word-of-mouth promotion. Automate in-app onboarding so new users get value without manual intervention. Content : Content can cover many things, such as podcasts, videos, and social media. Minimum viable onboarding components.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Use interactive walkthroughs to guide users and boost onboarding engagement.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software Analytic Tools 97

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96