Customer Communications Inbound Positioning Strategy 
Intercom, Inc.
MARCH 28, 2022
While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. The anatomy of a modern customer support tech stack . Is your tech stack ready?
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Intercom, Inc.
DECEMBER 14, 2022
Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Tickets have been one of our most common customer requests. Improves customer satisfaction.
Intercom, Inc.
AUGUST 16, 2022
Now is the time for support leaders to level up previous support strategies and adopt new tactics. Supporting your customers in the context of what they are doing, in their moment of need, is the fresh approach that businesses require for modernized customer service. Make your tech stack work for you: And cross-functionally!
Intercom, Inc.
DECEMBER 21, 2021
“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. The Ultimate Customer Support Tech Stack for 2022.
ProductPlan
MARCH 17, 2020
How can you take responsibility for the vision and shape the future of your product when you don’t control strategy at the corporate level?”. Developing a Product Strategy. Before we go any further discussing the activities of a strategic product manager, let’s review the key parts of developing and implementing a product strategy.
Intercom, Inc.
APRIL 29, 2020
I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. For businesses who are in a position to help, we should thoughtfully consider our social responsibility.
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