Userpilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. drive product adoption, as well as create and maintain the customer onboarding process. Who is a customer onboarding specialist?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI can greatly improve the customer experience. What is AI customer experience?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 20, 2022

In today’s world, real-time customer engagement is one of the most important ways to ensure continued business growth and customer success. Real-time customer engagement refers to the ability to provide contextually relevant interactions at the speed the customer wants you to. What is real-time customer engagement?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

MAY 26, 2022

Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers. The purpose of product education in SaaS is to train existing and new customers on how to use your product to boost customer satisfication. Product education improves customer retention.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

MAY 6, 2022

It’s one of the most engaging ways to win the battle for user attention – whether that’s attracting new customers, or to support employee onboarding. Video onboarding describes a training methodology of using videos during onboarding to upskill and educate customers, employees, and end-users.

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Userpilot

JULY 20, 2023

Synthesia: AI video generator. MonkeyLearn: analyze your customer feedback using ML. Surfer also offers discounts if you bill annually and a custom Enterprise tier for large businesses that need a specific amount of content editor credits per month. Alconost: localize software, apps, and websites. What are AI productivity tools?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI is changing the way customers interact with brands.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 25, 2022

Let’s be honest: It is harder, if not impossible, to grow your SaaS if you don’t automate customer engagement. Imagine the hell it’d be to follow an omnichannel approach to engage customers and be tasked to deliver a personalized experience on each channel, manually. Send rewards automatically to your loyal customers.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

APRIL 12, 2022

Industry leaders and expert interviews for building brand reputation and customer education. Customer testimonials to attract and convert potential customers. Best tools for building product videos: Synthesia- an AI video generator, Loom- screen recorder and easy video creation, Wystia- video creation and podcast software.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 98

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? Help desk metrics measure customer satisfaction and evaluate the performance of your customer support efforts. This will lead to better customer satisfaction.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Primary onboarding flows should be short and focused on training customers in basic functionality. Ongoing personalization of the onboarding experiences based on customer data, behavior, and feedback is a must. Should you follow customer onboarding trends?

Feedback Software 97

Feedback Software Analytic Tools Customer Feedback Data Visualization 97

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. Regularly review KPIs and customer feedback.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

NOVEMBER 29, 2022

Our customer success platform, Userpilot enables you to create product tours, build interactive walkthroughs, and measure the success of what you’ve built. It’s the first impression users will have with your tool, and it can be a deciding factor in whether they explore other parts of the customer cycle or move to a competitor.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

Userpilot

JUNE 14, 2022

Looking for examples of best customer onboarding videos for your SaaS? To capture user attention, SaaS companies are incorporating video as part of the customer onboarding process. In this article, we’ve compiled the 21 best SaaS customer onboarding video examples. What is customer onboarding?

Customer Experience 52

Customer Experience Data Visualization Demo Education 52

Userpilot

JULY 17, 2023

Looking for customer service best practices to provide stellar support? Modern customers are savvy and have high expectations. This article shows you 10 solid strategies customer service representatives can follow to keep customers satisfied and increase your loyalty and retention rates.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Feedback Software 98

Userpilot

MAY 10, 2023

TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. Tools like Synthesia allow AI PMs to create quality video tutorials to educate their users. Let’s get right to it!

Artificial Inteligence 98

Artificial Inteligence Feedback Software Research Software Analytic Tools 98

Userpilot

NOVEMBER 24, 2022

Proper documentation can go a long way when outsourcing processes, hiring new employees, and onboarding customers to use your product as intended. A step-by-step guide is a resource designed so any employee or customer can follow through and execute the required tasks. Outline and write your guide. Adding as many details as possible.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

FEBRUARY 27, 2023

You get it right, and your customer base and revenue constantly grow. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers? Why does it matter?

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105