customers trumpet 
Gainsight
JANUARY 27, 2021
I’m the Customer Account Manager for Gainsight EMEA’s customer base, working from our London office with our small but growing and vibrant team. We know that renewal and customer expansion ownership is different for every organisation. I drive successful renewals and encourage customer growth and expansion.
Userpilot
AUGUST 18, 2020
Because it’s more cost-effective to keep existing customers than to acquire new ones – by a factor of x6 to x7. As we said in our recent post : The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.
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Userpilot
AUGUST 18, 2020
Because it’s more cost-effective to keep existing customers than to acquire new ones – by a factor of x6 to x7. As we said in our recent post : The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.
Mind the Product
NOVEMBER 7, 2016
A key component of the popular process of design thinking is creating empathy between employees and customers. However, a common problem with this approach is that while teams learn much about their customers, they still fail to take sucessful action on their insights. Educate: Teach your staff a new way of working.
Business of Software Conference
MARCH 11, 2020
Currently, he’s co-founder and CEO of Drift, a startup that’s making it easier for businesses to talk to their customers. DC : Drift basically helps B2B businesses connect with the customers that are interested in buying now that are on their website. David Cancel is a 5x founder and 2x CEO with four successful exits to date.
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