Userpilot

APRIL 6, 2023

Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Adding a bug report widget with Userpilot.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

APRIL 23, 2021

SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. SaaS User Persona Example -Userpilot: Customer Success Manager 4. SaaS User Persona Example-Userpilot: UX Designer 5. SaaS User Persona Example-ActiveCampaign: SaaS Product Marketer 7.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JUNE 26, 2023

These include: In-app surveys for active users Email surveys and questionnaires to reach churned or inactive customers Interviews and focus groups Sales and customer service feedback User reviews on sites like G2 or Capterra Social media comments Bug reports and support tickets Each of the channels allows you to collect different kinds of feedback.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JANUARY 9, 2023

Customer analysis for understanding their preferences, goals, and expectations towards the product. Sales analytics to identify better-qualified prospects and improve your marketing strategy. Personalized onboarding ensures each user learns how your SaaS product serves their unique, individual needs.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

APRIL 6, 2023

Measuring customer satisfaction after the onboarding process to gain valuable insights, remove any source of friction, and improve product adoption in the process. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Adding a bug report widget with Userpilot.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

DECEMBER 3, 2022

Afterward, product managers use that knowledge to optimize the customer experience. Customer lifecycle management vs. customer relationship management. Capitalize on loyal users to collect more data on product improvements and drawbacks to act on it. Build unique customer segments thanks to advanced analytics (e.g.,

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MARCH 25, 2022

Plus, a product management team can start analyzing responses as they come in, whether it’s a net promoter score survey or precise feedback on a recent feature. In-app survey tools show you the analytics side in real-time. Next, they embed a follow-up screen offering a sweet personal discount instead of canceling a subscription.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Bug fixes requests. Feature updates and enhancements.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics 86

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 86

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. Userpilot is an alternative product adoption platform with better analytics and feedback features. The relevant features include: Management dashboards.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. This data helps align the UX with user preferences, such as where a feature should be placed. Heatmap report providing just per-page information.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Embedded Analytics 103

Userpilot

FEBRUARY 25, 2022

You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. 7 – Improve your product based on onboarding survey feedback. An easier route is to use a pre-built tool and embed them in your product.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

JANUARY 13, 2021

Speaking of adoption: why not join our FREE Product Adoption school to learn all about it? . As an invited user, how are you supposed to figure out how to make the best use of your invite if all you see is an empty dashboard? In other words – who they are, and what they ‘hired’ your product for.

Research Software 89

Research Software Customer Experience Product Research Data Visualization 89

Userpilot

JANUARY 9, 2023

What is a product persona? How can they help product managers build a successful product? We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. What is a product persona in product management?

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Userpilot

DECEMBER 6, 2022

Performance management and reporting. Tracking and analytics are key parts of marketing. Analytics tools , therefore, are an important addition to your marketing technology toolkit. They help you track performances for set goals and OKRs by generating easy-to-understand dashboards and reports. Conclusion.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 4, 2021

Wide variety of different survey formats, including NPS, CSAT and CES Feedback options include Five Stars, Thumbs-up and Emojis As well as email, you can send surveys by SMS or link Embed surveys onto your website, or create a native mobile survey on iOS. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

OCTOBER 15, 2020

As Julian Shapiro of Demand Curve said though – new user onboarding “ is usually the most half-baked aspect of SaaS products. You get spammed with tooltips then dumped into a boring dashboard. Either there are marketers acquiring users or product managers developing features. As easy as that.

Onboarding KPIs 81

Onboarding KPIs Strategy Customer Experience User Testing 81

Userpilot

JULY 20, 2023

If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Source: Smartling.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

FEBRUARY 26, 2024

UserIQ is a customer success platform that helps uncover health insights, predict user hurdles, and simplify account management. In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 16, 2024

WalkMe offers a quote-based pricing but users have reported $9,000/year entry-level plans. Userpilot is a product growth platform and WalkMe alternative you should consider. Pros of Userpilot include its no-code customization, event-based triggering, and the option to embed the product tours into the resource center.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Microsurveys for collecting customer experience feedback or building user persona for product personalization. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities. There are no product usage analytics dashboards.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 19, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Real-time monitoring : Tools that monitor real-time product usage patterns can help you identify potential issues earlier to offer proactive support immediately.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 28, 2024

Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Get a Userpilot demo and drive your product growth code-free.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Userpilot

MARCH 16, 2024

The solution also lets you track analytics on all in-app guidance, collect user feedback, build out self-serve content, and automate certain flows. Whatfix even has integrations with Salesforce, Amplitude, Google Analytics, Slack, Confluence, and other platforms to maximize collaboration.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

FEBRUARY 25, 2024

GainsightPX is a powerful product experience platform that helps you gather insights into how users interact with your software or app. The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MAY 30, 2023

However, the platform is buggy and the analytical features are limited. Whatfix dashboard Whatfix is one of the top digital adoption platforms around and a driver of innovation in this space. Whatfix offers a well-made product that allows you to create user flows, knowledge bases , and task lists to get new users engaged and learning.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another important aspect for product managers to consider is customer loyalty. Net Promoter Score (NPS) survey builder and analytics.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

FEBRUARY 9, 2023

If you’ve been in the product and SaaS space for a bit, there’s no way you haven’t heard the term product-led growth strategy. We also explore its benefits and different ways product managers can approach it. PLG strategies allow companies to scale faster and with smaller resources thanks to self-service.

Onboarding KPIs 98

Onboarding KPIs Embedded Analytics Data Visualization Analytic Tools 98

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Real-time monitoring : Tools that monitor real-time product usage patterns can help you identify potential issues earlier to offer proactive support immediately.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Feature analytics dashboards like heatmaps – to see how often users engage with different features. You can also embed your flows inside checklists, but you’ll need to upgrade to the Growth plan ($879/mo, annually) as the Essentials plan doesn’t support checklists. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. Real-time monitoring : Tools that monitor real-time product usage patterns can help you identify potential issues earlier to offer proactive support immediately.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Appcues dashboard.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52