Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. In the event that the Basecamp guys happen to read this, they might be shrieking and gibbering right now, because they do not, never ever, in any way or sense, describe Shape Up as an “agile methodology.” Big as in a 143 page PDF.

Agile 52

Agile Weak Development Team Customer Experience User Testing 52

Business of Software Conference

MARCH 11, 2020

And you got a lot more obsessed or not obsessive but in a lot more of your tweeting is about growth and you know your user event which you’ve just done two of not yet holds two in the same month. ML : looking at that kind of tweet stream for the event there was actually a lot of people going ‘wow this guy’s cool’.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52