2001 Customer Satisfaction Events Vision 
Intercom, Inc.
AUGUST 18, 2021
. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.
The Product Coalition
FEBRUARY 12, 2019
Famously, in 2001, around twenty tech personalities published the Manifesto for Agile Software Development. There are plenty of research methods which help user perspectives to be integrated in a product vision. But there is plenty of information online: some of our Product Management events have covered them in detail.
Product Talk
FEBRUARY 8, 2017
A number of people have asked me why I have a Portuguese name [Contextual Note: This event was in Lisbon, Portugal and Teresa Torres is a common Portuguese name.] As a product team, my goal is to increase engagement, to reduce churn, to increase revenue, to increase customer satisfaction, to make my NPS score go up.
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