Mind the Product

OCTOBER 18, 2016

There was initially huge resistance to Adwords at Google – from engineering, because they worked hard to provide relevant results, and from sales, who were selling key words to big brands and who were legitimately nervous about cannibalization. Adwords came close to not being built.

Analytic Tools 124

Analytic Tools CTO Coach Finance Customer Experience 124

svpg

SEPTEMBER 30, 2016

Kate would be the first to credit a pretty amazing team, including some exceptional engineers, and the vision and courage of the founders, but I would argue that without a Kate driving for the technology-based solutions that could actually power this business, there’s a good chance Netflix as we know it never would have happened.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

NOVEMBER 19, 2019

All of their data would run through our technology because at the other end of that there are brands and businesses that really wanted to understand what was happening on social media; what was happening around their brand, their industry, their market. We had one of our execs in our New York office.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8